I've been coming once a month for a facial for years. Every time I come, I get a completely personalized experience based on what's going on with my skin at the moment and always leave feeling and looking fabulous. I took my maid of honor for a facial and massage the day before the wedding.
I would recommend booking facials towards the end of the day as there tends to be a lot of nourishing oils used that you'll want to keep on overnight to get the best effect.
I drove an hour to get to this spa to purchase a 260$ gift certificate for my girlfriend and specifically asked if the salt room was free with the gift certificate like it is advertised. She used the certificate a year later due to life circumstance. Same promotion on website is there right now. They charged her 15$ to use the salt room. I just found out!!! I just read another review where a client had a similar experience. Wow! That's terrible. I wanted to go for my birthday this year but they ripped her off. She also tipped appropriately for all services. Buyer beware!
My first couple of facials from this place were great. But I got a gift certificate for Christmas so I decided to go for the 90 minute facial that lasted only about 45 minutes. I mentioned this and she got defensive saying there is no way it was only that long. I paid attention because my 55 minute one 8 weeks earlier was only 35 minutes. I didn't say anything about the first one, but for $190 facial, I expect the full 90. Plus I really didn't see any difference between the 55 minute as far as products or application.
Also had a $300 gift certificate that said you had free 15 minute salt room treatment for every $50. She said "Oh, he got those when he bought you the gift certificate. He must have given them to someone else." I said, I know he would have given them to me, she argued with me until I said, hold on let me call and ask him. Then it was, "Oh well we only five them if the ask about it at the time of purchase." So now a promotion, you have to ask to get it. All said and done she said "well I don't mind if you get one, but not today, it's being used. So you can make another appointment for it. This after I showed up for an appointment and they mistakenly double-booked me and asked me to come back 6 hours later and another 45 minute trip back. Will never return!!!! Scammer
AWESOME! Recomended to all
Great place - I really don't have words.
Edit: I wrote this review 4 years ago, but I wanted to edit it to say that it is STILL great! I love the new place.
A an absolutely spectacular experience.
I bought a Gift Certificate from their website and gave it to my mother for her birthday. She was very pleased with the services, quality and convenience of their location. Highly recommend if you live in the West Bloomfield, Orchard Lake, Keego Harbor or Sylvan Lake areas.