About
Location :
Added by Jopie, at 25 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday 10:00 AM – 8:00 PM
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14 Reviews
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22 November 2017
Wow, just wow! I have read some really bad reviews about this place but thought I would check it out for myself. Sometimes people over exaggerate or they get angry if they don’t get their way so they leave a bad review. That’s not the case here. Those reviewers were 100% truthful when they wrote about the cleanliness of the place, or should I say lack thereof. When I walked in and proceeded to pay the girl working behind the counter I told her what I had read online. She said I don’t know why we have such bad reviews because we clean the place every night. I said I figured they had some sort of system in place and that’s why I decided to see for myself. Keep in mind I’m behind a closed door and nowhere near the play structure area so I cannot see what people are talking about from where I’m standing. If I was able to see the area before hand, trust me I wouldn’t have paid a dime. I would have turned around and walked out. We lasted for about 30 minutes before I was completely disgusted and had seen enough. I really didn’t want my daughter getting sick two days before Thanksgiving. I’m not the type of person that expects a place to be as clean as an operating room or anything but this place was disgusting. I was astonished that the girl behind the counter just got done telling me how they clean the place every single night when obviously that was a lie. I walked in the door about five minutes after they opened this morning so it’s not like this mess was made from other kids earlier in the day or anything. The floors, both carpet and tile had tons of debris and smashed food all over it. It looked like the place hasn’t been dusted in months and there were dried food and beverage spills on the tables and chairs. Clearly nobody wiped down any of the tables, chairs, or vacuumed any of the floors and mopped the tile. After climbing around on the structures with my daughter a little bit my hands were so sticky and gross feeling. I knew that none of those areas had been wiped down in a long time either. That’s when I decided I would never come back to this place ever again. I would think a place this expensive would be clean and pristine every single day. Save your money and take your children elsewhere.
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19 November 2017
Mostly good as far as kids amenities. Food could be better, coffee is not good. Wireless is very bad. Parents need to get work done, and it's not possible without reliable wireless.
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14 November 2017
Great concept and for only 1 kid the price isn’t bad. This place was kind of dirty and staff were struggling. Our 3yr old had a blast. We’ll probably be back.
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05 November 2017
This location is not well maintained. It is flat-out dirty. The carpet doesn't just need to be cleaned, it needs to be replaced. Everything is very much overpriced from admission to food. The overabundance of signs everywhere stating that no outside food or drink is allowed is bad enough, but signs stating that if you have a food allergy requiring special foods (besides what is available for purchase) you must eat before entering is just discriminatory! How terrible would it be for a child to have to not only not be able to eat what their friends are eating, but to have to remove themself and eat separately. It is absolutely unacceptable.
I am giving 2 stars however, because children don't notice how unclean anything is or the appalling discrimination against persons with special (dietary) needs and do enjoy themselves.
Personally, I'd rather make the drive to Canton which is a much better experience.response / report this review -
09 October 2017
Jungle gym was fun for the kids. Food very mediocre. Microwaved and packaged. Smoothies were ok. Only 2 employees on a Saturday when it was very busy. Took a long time for service. Place needs improvements in a few areas.
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07 October 2017
Short staffed, but they were very helpful & professional. My little ones had a nice time
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26 September 2017
Great environment for toddlers to play and interact with other kids. The jungle gym is big enough for adults to follow along.
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12 August 2017
The place is nice for kids and sitting with coffee. The food is ok, $5 kids meal. I'm giving 1 star because I ordered a traverse city salad and the menu listed dried cherries chicken and feta. It arrived with breaded chicken which the menu did not state so never thought to ask. Normally chicken on a salad is grilled. So I asked for grilled chicken instead and I was told I'd have to pay for another piece of chicken since they already made it. I already paid over $6 for it. Total b.s., i can't eat gluten. Oh well, wasted food but this gets a low relating from me because of it. Poor customer satisfaction and I spent over $40 here. Won't come back now because of this. Hope the extra $2 they wanted to suck out of me was worth it for them to lose the $40 I spend every time I would've come back with my young kids.
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05 July 2017
Edit: I'm sick of having to find staff for service. Why can't they have a bell or something. Nearly every time I have to poke my head in the kitchen and ask if someone is there. I never see anyone cleaning. And as of late there has been NO music at all. The lattes are wonderful and worth the $4 -$5. The food quality has gone down AND NO refills on drink, even soda, they charge for water. BUT my 2 1/2 year old really enjoys it. But they need to get some client centered training and or staff.
Older post: Kids love it. Good coffee. A bit over priced, never too many updates and not the cleanest, but pretty clean I'm very picky. And the music isn't kid music; it's like a regular station with pg-13 music. Maybe that's better for some parents but if rather not my 2 year old listen to certain content.response / report this review -
11 May 2017
Kids love it. Good coffee. A bit over priced, never too many updates and not the cleanest, but pretty clean I'm very picky. And the music isn't kid music; it's like a regular station with pg-13 music. Maybe that's better for some parents but if rather not my 2 year old listen to certain content.
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27 April 2017
The play structure itself is definitely showing its age. We were there over spring break (I should have known better 😬) there were lots of pushy unsupervised kids and the staff seemed overwhelmed. Another issue I had was that you aren't aloud to bring outside food or drinks, which is fine, except that the options for purchase are on par with gas station food (nachos, frozen pizza, chips and cookies displayed at children's eye level).
Unless it's for a birthday party - we will not be back.response / report this review -
08 April 2017
We love this place. My kids enjoy playing and climbing on the structures with friends while I get to relax and drink coffee! It's a perfect set up!
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07 March 2017
Excellent! The kids love this place. Food is just okay. Had a birthday party there. The website is confusing, but a call to the location took care of that. The manager was extremely helpful. The party was great. They let us bring in our own cake.
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04 March 2017
The kids had a lot of funny. Would have liked to see a better toddler area to play in.
First coffee shop I've been too that didn't have any coffee made and ready to go.response / report this review
