Name: Tim Lally Chevrolet
Address: 24999 Miles Rd, Warrensville Heights, OH 44128, USA, US
Telephone: +1 440-359-8781

Tim Lally Chevrolet is a car dealer, located at 24999 Miles Rd, Warrensville Heights, OH 44128, USA. They can be contacted via phone at +1 440-359-8781, visit their website www.timlally.com for more detailed information.

Location :

24999 Miles Rd, Warrensville Heights, OH 44128, USA

Contacts :

Added by Jopie, at 02 August 2016

Monday 7:00 AM – 8:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 8:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 7:30 AM – 4:00 PM
Sunday Closed

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Jim Nagle

08 April 2021

Our experience was first rate. The salesman was knowledgeable and very responsive. He worked with us through a number of questions. The dealership was honest about damage to the vehicle that occurred during transportation that we hadn't noticed and they are fixing it completely. I would definitely use Tim Lally again!
Kaela Rocker

04 April 2021

I had an amazing experience here! The staff were very friendly and super helpful! Nolan and Jason I owe a very big thanks too because they helped me so much answering my questions and getting me my new car! They were great and very nice! So I’m very optimistic about staying with this dealership in the future and to continue getting my services here!
Taia Clay

23 February 2021

Chris Tharp is the best sales associate!! Whatever questions or concerns I had he did his absolute best to answer them. He took out the time to break everything down and help me fully understand everything concerning getting a new Equinox! I'm so glad that he was who helped me make this important decision! If your gonna buy a car, truck, suv stop in and see him! I recommend him he is the ABSOLUTE BEST!!!!!
Veronica B

22 February 2021

I have been a customer for almost 10 years and always had great experiences. This time around was absolutely the best experience my family had. Jeff was great, the staff was great, they didn't hesitate at all to assist us. The amount of respect they had for my husband who is a Veteran was amazing. They helped with our child so we could fill out documents. Buying a car can be very overwhelming but everyone made the process easy.
Dionte Lumpkin

20 September 2020

The prices on the used cars are extremely high,2013s still
Evon Glass

29 November 2017

Henry is the best! Along with Ben (insurance) and Jimmy (finance) our SECOND sale and another BEST ever experience. Have already recommended Tim Lally to several friends and family members. We now (as a family) have 3 vehicles through Tim Lally and are planning another family member visit within the next few months! Three of our current vehicles are leases and we would NOT go anywhere else!
CrashA NBurn

25 November 2017

The staff here was great. Walk in the lot salesperson walked up started to show me the car I came to see. No hassle on the price worked with me to the payment I wanted. Was amazing
KARDELEN CİK

21 November 2017

I went to this dealer just shopping for a vehicle. I told the salesman I didn't want my credit report run at this time because I wasn't ready to buy. He guaranteed and promised that it would not be pulled. Guess what? A direct lie! When I returned home and checked my credit report, there it was! I called the dealer and the salesman gave me the runaround then I was contacted by the sales manager and he told me he would call me right back. That was on November 8th. I ended up buying a 2018 at another dealer and I am very happy it wasn't Tim Lally Chevrolet!
Janice Hudson-whitted

24 October 2017

This is my 3rd vehicle purchased from Tim Lally, 2 of which Devin Lindsey was my salesman. He was very helpful in helping me decide which vehicle would best fit my needs. He also took the time to listen to my needs and answer any questions or concerns I had. I really appreciated the fact that he didn't want to just sell me a car/truck but he wanted me to be completely satisfied. Sometimes this type of customer service is hard to find. Needless to say I had an excellent experience and will definitely return for any future vehicle purchases.
Juli O'Connell

23 October 2017

Anthony was so helpful. I was literally considering buying another car in the morning when he was working with me. Then I came back in the evening and my husband and I chose a whole different car and Anthony didn't get frustrated or annoyed. He had the same amount of energy and helpfulness and did such a great job. It was truly a long day, but I feel comfortable with my decision and Anthony took the time to explain and answer my questions over and over. I highly appreciated his expertise.
Tony Williams

13 September 2017

Very quick and friendly service. I have worked with Stephanie every time I have had work done at Tim Lally, and she is always friendly and she sure knows her stuff! I appreciate your establishment!
Sophia Martin

13 September 2017

Went in to check out some things and was impressed with the layout and the offers they supply while you wait on your vehicle. That was different from any other dealership I visited. Very much impressed.
Carol Mosberger

11 September 2017

Our salesman was very friendly, knowledgeable and patient. When we stopped in we knew which vehicle we would like and what we would like it equipped with. Everyone we met the first day & the 2nd were very professional. We would highly recommend Tim Lally Chevrolet to anyone looking to purchase a vehicle
Jason Kulesh

31 August 2017

We dropped off our truck in the morning 9:00amwe were informed that we would receive a call once the work was complete. We never received a call (not to me or my wife) My wife then called ~7:00pm for an update, she was informed that the truck has been ready for hours. We had to wait until the next day to pick up our truck as I was at work and she was out dropping our daughter off at a school function. On top of thatyour service department informed my wife that the truck required a tire rotation, we just had brand new tires installed 4 days prior to our appointment. Not sure why your service department would state that other than wanted money. I have the paperwork to show you that we just literally had new tires installed. I have purchased six vehicles from your dealership and never had an issue like this, so I am not going to say you are losing my businessnot yet. We are in the process of purchasing another vehiclenow we are having second thoughts and may pursue other options.
Vlad Kopan

20 July 2017

This dealership is a great place to visit for all your Chevy needs. I am from out of town and this was my first visit to a northern dealership. They treated me with absolute fantastic customer service. Ask to have Stephanie as your service agent. She will give you above excellent customer service!
Kashava M Holt

22 January 2017

Greetings,

At the time, before I left I remembered that the manual and floor mat for my car was never received, so I went to the service desk to request the manual and driver side floor mat that was supposed to be ordered for me and when one the salesmen was locating the items for me before he returned Mike. O the Service manager asked me to leave the building because other coworkers felt I was being disruptive and hostile for voicing my opinion. Anyone who buys a car from a dealership thinks purchasing from a dependable and reliable dealer would have certain guarantees that a car will actually work. From this recent incident my confidence in Tim Lally Chevrolet is lost. Honestly, it make sense why their manufacturers are moving to Mexico because of the low standard of Chevrolet cars has fallen tremendously and you can definitely see some edges and corners were cut. Do not purchase a car from them the customer service is horrible. Especially if your a minority or car buyer you will get hustled and taken advantage of. The reason for this message is to inform everyone of negligence and misconduct of this company so this wont ever happen again. We need to vote with our dollars.
Smith

17 January 2017

So far, I like my car other than the fact that I was told that features on my car existed that really didn't. I was told that remote start and back up camera came on my 2017 Impala. The model had to be ordered because they didn't have the model that I wanted, therefore I couldn't see the features myself. When the car came the salesman called me and said that it didn't have those features. After going back and forth, I gave in and took the car. I was told but wait, we can add those features for an additional $4500. I shook my head and thought unbelievable lol. I honestly think the salesman made a honest mistake (considering the car is a 2017, one would think that at least remote start would be standard even back up camera).
I work in customer service myself and I would've said hey the car doesn't come with the features that I told you came with the car but we'll install remote start for you free of charge. Instead of reselling me the features that he stated already came with the car. This is why in my personal career, I have loyal customers because I built trust and honest relationships with them and go above and beyond for them. The dealership did however help me meet the monthly payments that I wanted which was a plus. Other than the salesman car expertise regarding the car features needing a little work, my experience was okay.
Dale Bonner

22 December 2016

I brought my wife's car in because the check engine light came on and stayed on. I called and schedule a service appointment for the very next day at 7:00am. I was greeted and my car was taken in for diagnostic testing. The issue no longer existed and could not be reproduced. I was due for a tire rotation so they completed that service, had me on the road and back at work before lunch. I appreciate the attention to detail and consideration of my time constraints. I was able to work remotely using the free wi-fi and communicate with my colleagues on our corporate network. This dealership provides a first class experience best in Sales and Service. Thanks Tim Lally you have a great team of assocites and a top notch facility!
Cara Redmond

26 November 2016

I had an appointment at 9:30am for an oil change. I arrived at 9:05am and was told they would be available to start early and service would take ~1 hour. After waiting ~ 1 1/2 hours I went into the office to ask about progress of the service. The representative I worked with was not at his desk so I asked multiple other people who told me I would have to wait for him to get back and they couldn't tell me any information. No one offered to get the representative or try to look anything up for me. After waiting another 10-15 minutes he came back and told me my car was in the wash and I had one minute left. From there, he got me out quickly. If I had shown up on time, I would have missed a flight because what I thought would be fairly quick took so long. Representative was friendly and helpful with questions.
Ashley L

09 August 2016

The experience was amazing and I felt so welcomed. I first met Tim who was so kind and listened to all of my needs. I explained I came from another dealership where the customer service was terrible. He made sure this last experience would be one to remember. He then introduced me to Henry. Henry was very professional and didn't pressure me at all. He let me know that your first time purchasing can be extremely stressful but he was there to help. He treated me as if I were family. He went over and beyond to make sure I was completely satisfied. He followed up as promised and even dealt with a little attitude. August 4, 2016 I picked my first car up on the 1 year anniversary of my grandmothers death. That day was extremely draining but Henry welcomed me with open arms. We had to finalize some paperwork and this is where I met Mike. In the middle of getting everything signed I received a call from my sons daycare that he needed to be picked up. Great! I'm trying to handle business and my son is having a tantrum because he has been at the daycare an entire 17 minutes over his normal time. Frustrated, emotional and drained, Mike told me to "go get your son and don't speed." It was that moment I knew I was in the right place. My son and I drove off the lot in a brand new car. Not only was my son able to witness his mother purchase her first car but my grandfather who is 91 was by my side. My son, who now thinks I'm rich, can make it to and from school in a reliable car. My grandmother led me into the right dealership, the same one she dealt with years prior when she purchased her first car. Thank you Tim, Henry and Mike. You guys are stuck with me now :)