Lies, and more lies. My husband went here to buy a car for his grandmother. After paying upfront they said thy would overnight the papers for signatures to her. 3 days later it was on the web for less then he paid. Went in and they said they would give him a check for the overpayment. Still have not ben paid for the lower advertised price and wont return any form of contact. imagine overpaying and then told you will be issued a check and never getting your money. Liars, plain and simple.
Lies and more Lies. Avoid, Avoid, Avoid. If I could do Zero stars I would. I bought a car for my 84 year old grandmother as a birthday present and PAID ON THE SPOT, on a Monday. They assured me they would overnight the paperwork to her for signatures.Went in Wednesday after I seen the vehicle online for less then I paid for it and they forgot to send paperwork and assured me they were going to reimburse me for the lower amount that it was listed for then I paid for it since I already paid. They have still not paid me the difference, hundreds of dollars! So they straight up lied to me!. On top of that it took over a week when I paid upfront, and they wont return calls or email. Mike and Dan lied to me straight to my face on multiple occasions. One swipe of my card to pay in full, and they blew me off. Avoid.
I started going back to this dealership after being told my battery was bad at some national chain shop (I can't remember the name of the place). I used to work on cars so I thought something was wrong with their estimate. So by chance I brought it to this Toyota dealer ship and was amazed at how far they have come with their service. Not only are they knowledgeable they are friendly. Yea that's right I said friendly. Am automotive place with a personality. To top it off their prices are competitive. In fact the prices are the same as Tire Source or Goodyear. I am very satisfied with the service quality, professionalism and cleanliness of their shop. I gave 5 stars because in spite of how busy they were they squeezed me in for an oil change and I was out the door in about an hour. That included a cat wash (free of charge) and an air filter that would have cost more at Wal-Mart.
We came to look at the $305 4runner lease special. The sales rep (Greg) was great. Friendly, informative and polite.
We were ready to close and gave a counter offer (1000 dollars less than they asked). The manager showed up in the room with a nasty smile smeared on his face and literally showed us that door. Wow! these guys think that they can turn customers away. I guess business is booming
We have another car leased from Summit and we decided that in a few months when the lease is up, we will find another (nicer) dealer to return the car and get a new lease.
Great experience buying a SUV one year ago. Great experience with scheduled maintenance.
I can't say enough good things about my experience at this dealership. I contacted the dealership earlier in the week to make an appointment to have an airbag recall addressed. I asked for an appointment later in the week and was immediately accommodated and the work was scheduled. I arrived today and was greeted by a service advisor named Jennifer Sheldon. Jennifer's knowledge, professionalism and warm and engaging personality immediately put me at ease. Jennifer advised me that there were actually 2 recalls on my car. The second unbeknownst to me. She told me not to worry they'd take care of that too while I was there. You're waiting area was beautiful and comfortable. The free Wi-Fi was a plus. Every staff member I observed was welcoming and helpful. I know where I'll do business in the future.
Called over a week ago asking to schedule a repair for an open recall. Was transferred by secretary to a dept that couldn't help me, but supposedly left a message for the person who handles it. Never received a call back, so I called again the next day. Reached same dept through an automated system where I was told I couldn't be helped, but she would send the message again for me. I was offered no further help or any other dept to be transferred to. That was over a week ago and I have yet to receive any call back! Bye, went to Ganley where I was scheduled immediately.
Great car buying experience! Nick Boshara helped me with everything I needed and walked me through the sales process seamlessly.
Our salesman John, made everything go extremely smooth. he answered any questions I had about my 1st brand new Toyota. The service department was also quick to get me in and took care of me right away.
Parts dept is a joke.
I'll leave it at that
Ordered online from a dealer that understands what customer service and product knowledge is all about and was a happy camper!!
Parts in hand NEXT day
NO tax
NO shipping fees
NO price gouging
NOT next week at MSRP
From the moment we walked in Dave greeted us and welcomed us, showed us around the dealership. After that we sat down and reviewed options, test drove cars, and was very informative on all makes and models. The overall experience was A++++. Never once did i feel overwhelmed or uncomfortable. Dave was an absolute pleasure to work with. Great job Summit Toyota!!!! You earned a repeat customer for sure.
Bob Watterson, who took care of me while I was buying a car, was very professional and could answer all the questions I had right away. He took all the time I needed and should I have to recommend a sales man there, I would definitely recommend him! All paperwork was also handled professionally and done very quickly. I am very happy with my new car!
Want to thank Summit Toyota for a great experience buying a used Toyota Avalon! Doug Ebie met me in the parking lot and guided me to the car I came to see. With his friendliness and straightforward presentation I confidently purchased the car. Other staff at Summit are equally friendly. The entire process and experience was super! I look forward to returning for service and maintenance. Thanks Doug and the Summit staff!