I needed to have an additional key made and then a fix from an airbag recall. The staff were very courteous and friendly, especially Josh.
Excellent place to buy a car and also good place to have your car serviced in their service garage. They do excellent work. They are fair and their prices are reasonable. Keep up the good work. God bless you much more now!!!
My Honda Civic had a paint issue that ended up being covered by extended paint warranty. The process started off a little shaky when I called Honda Corporate and I was told different things by different people until I called and spoke with Melissa Austin at College Hills. She was able to work directly with Nagys and Honda to get the issue resolved. I got by car back and was extremely pleased with the work and how well Melissa handled my situation. She even followed-up after to make sure I was pleased with the work. I will be back in the near future to purchase another vehicle at College Hills Honda. Thank you Melissa!
I've purchased two Hondas here. Both experiences were very positive. They worked with me to fit my budget, and I LOVE both my Hondas. And I will say in the last year their service team has gone to a whole new level. They are SO nice and helpful! And their waiting area is great - comfortable, with snacks and a TV.
Excellent place to buy a car and also good place to have your car serviced in their service garage. They do excellent work. They are fair and their prices are reasonable. Keep up the good work.
Best car buying experience I have ever had. Paul, Jeremy and Steve were very thorough and I didn't have to wait for all the paperwork to be completed. We scheduled an appointment that was convenient for me! I came in the next day, signed papers and my car was all nice and clean! I enjoyed the whole experience and highly recommend them to anyone!
Got my oil change and an exterior detailing done yesterday (April 26, 2017). They did a very horrible job at the detailing. Very unhappy with the result. I told them I went it looking good like I just bought it off the shop. I can still see water marks, swirly lines, birds poo and bugs stains. Definitely not recommending this dealer and not going back again. They didn't even offer to do anything about it..update: June 2, 2017. Went back to get this problem solved with no pay. I am happy with it this time. No water marks or swirly. Very shiny that is all I ask for. Thank you James.
Service nightmare. Had my vehicle towed there as my alternator gave out. First thing they called and said they had to order the part and service won't be completed towards the middle-late of next week (today is Friday) then came the price $800+. I called a trusted (best guy I've ever had) mechanic in Massillon, said he could have my car done today, $487 out the door. Told honda dont worry about it I'll have the vehicle picked up, still charged me $100 to hook the diagnostic computer up to check the error codes. That's the last $100 they'll ever get from me. Shoulda had my van towed to autozone for the diagnostics cause that is free lol. This is my second visit here, the first visit was changing out spark plugs and they had the van for 4 days. Yikes. Shoulda trusted my gut and had it originally towed to Massillon and paid the higher tow bill. Lesson learned.
Friendly staff, but customer retention doesn't seem to be important to the service department and that's truly hard to find these days. Such a shame.
Got my oil change and an exterior detailing done yesterday (April 26, 2017). They did a very horrible job at the detailing. Very unhappy with the result. I told them I went it looking good like I just bought it off the shop. I can still see water marks, swirly lines, birds poo and bugs stains. Definitely not recommending this dealer and not going back again. They didn't even offer to do anything about it.
If you are thinking about buying a new Honda, You should really avoid College Hills Honda in Wooster Ohio. I have had issues with the service department in the past and will not take my cars there for service. I was trying to shop local and I realize now it was a bad decision. From one salesman telling me that the other salesman is too busy, to the salesman I am dealing with not responding to my emails. I put a deposit down on Friday and I was told they were picking up the color I wanted on Saturday. When I called Monday at 9 am for the VIN for my insurance, I was told that they were out actually getting the car. At 2pm I get a call saying they were not actually getting my car but another car I was scheduled to pick up the car at 4pm. I posted a comment on Facebook (which they deleted) and the Sales Manager called me. He was unware of the problem and did a sports comparison about how hard it is to get cars from other dealerships. I wanted a Silver car. All the other dealerships had multiples of this model on their lots. The only thing he offered to do was 3 more oil changes. Why would I want more service from a dealership that has let me down before?
I had an issue with my Honda Pilot. I took it in for service last week, they said the issue was resolved, however upon driving it home I noticed it wasn't. When I called and discussed this with them they said to swing by and they would check it out "quick." I packed up my kids, drove 20 mins to wait an hour in the waiting room. I went out to see what was going on because my kids were getting antsy and my car was sitting in the same spot, not even touched. I then asked for my keys and left. Why tell me to swing by quick?
So now I was without a car last week for a day, and have spent half the afternoon driving and waiting in their waiting room to still have an unsolved issue!!! Not impressed!
I recently bought a 2014 Honda Civic Hybrid (Used Certified) from College Hills Honda and I must say the sales team (Steve and Ryan) were great and helped me close out a deal that was a win-win for both of us. The closing out process (paperwork) wasn't that long either. Had everything done in about 1 hour and 30 minutes (including the test drive). I would definitely recommend this place to my friends and family.