First off for the price, the room was extremely small and out dated. Staff was not friendly at all! Wi-Fi was terrible, even after paying for it. The bathroom was dirty, and have mold in the shower. The temp in the room, half the time it was hot in the room that we had you open the window. When calling down you see how to adjust the temp, they said they could send someone up. Overall it was the worst experience I've ever had. Only good thing doing was the pillow are comfortable.
Don't stay here unless you want to pretend you live in an old overpriced apartment in NYC. I don't say this often but I'd take a hotel in times square over this.
I would like to say that I have not addressed the below concerns with the staff because I simply don't have the time to have these discussions.
1.) It's 27 degrees outside and there is a window AC unit that is letting in cold air and no thermostat to control room temperature. Completely unacceptable for any hotel in winter. Also letting in a LOT of street noise.
2.) Extremely dim lighting, no way to actually light up the room, even though the room is tiny.
3.) Basic Internet is horrendous and when I tried paying for more my name wouldn't work. To be fair I could have gone to the front desk to resolve but I gave up and just used my phone which is faster than even their most expensive plan.
3.) Tiny bathroom, tiled step up that you can trip over. Bathroom door when open means room door can't open. No counter space for toiletries.
4.) Window "bench" was stained
5.) Most buttons on Tv remote dont work
6.) Toilet flusher and shower knob flimsy and broken
7.) No refrigerator, no coffee maker
8.) Location of room windows let in very little sunlight. Left side blinds broken (1 of 3)
9.) You have to lug your bags up a set of stairs when you walk in which is a minor nuisance but annoying
10.) Hostess / desk staff explained nothing about the hotel, seemed preoccupied and just kind of handed me my key. Said nothing about breakfast, bar events, library amenities. I'm assuming that's because they just don't have amenities or events.
Some positives are the bed is comfortable and I like the look of the room, nice hardwood floors and it is very cosy and historic, but that shouldn't have to mean completely unequipped.
Friendly staff but when we checked in, we went to the room and five minutes later another guest used a key card to enter into our roomwe were all equally confused because the employee just assigned us the room and did the same for the next guest. It was fine in the end. The rooms show a bit of age, but the hardwood floor is nice. The bathroom "door" didn't fully shut. Also, the radiator is right below the window AC unit and was blowing the hottest air imaginable. Overall, a nice hotel, if you are okay with mediocre.
Worst hotel experience in my life. $408 for two days, and it’s a discounted price.
First room they gave me was for disabled people, it wasn’t clean so I️ had to ask them to clean it up. When I️ came back, a/c was working on the mode 60 degrees without possibility to control/regulate it. They called a maintenance man to regulate it manually. It didn’t work so he decided to bring a black trash bag and cover the a/c. When I️ asked how am I supposed to have air to breathe if he is going to close everything, he stopped working and left.
I️ called front desk 2 times and told about my willingness to change the room twice in person until I️ was moved to the lower class room (only available), without any tries to make me feel better for the only one day I️ had to explore the city. I️ work 14 hours a day minimum, and I️ didn’t sleep well all week. When I️ was placed to the room where a/c cannot be regulated by guests and is soooooo loud that you wake up every 5 minutes in the night - it’s not what you want to pay for. Worst hotel ever.
Man at the reception is very friendly, but he couldn’t help more.
The Mansfield Hotel was an excellent choice for a night out in the city. Location is prime, right off 5th avenue and a short walk to Times Square. All staff were very helpful and friendly. The room was elegantly historic, albeit a bit small. I would absolutely stay here again!
The service is very good (front desk and cleaning service), the room I stayed in is very small (501) and the only window faces a brick wall a few feet away, therefore the room was dark. The bed was very comfortable and the shower had great water pressure.
Decent rooms. Decent price. Small bathroom. But clean and comfortable.
Yes the rooms are small but comfortable. The bathrooms are spacious and everyone at the front desk were great. I did not eat at the restaurant or get room service so I can not recommend the food. I will say the WiFi is pretty bad and the fitness room could use some weights.
The room was great. Historic, well-kept, and clean, and you could not beat the location in midtown. Service was also fantastic. I would definitely stay again.
The hotel is not the most modern but the staff very hospitable and pleasant. The gym is relatively small but the hotel is within walking distance from Byrant park. I will be looking to stay here again the next time I have work to do in Midtown.
My husband and I stayed here for a business trip and liked it enough to book a second stay a couple years later. The rooms are small, but that's expected in NYC. The bathrooms are nice and updated. The room was a little bit cold, but they gave us a blanket. The bed was not made properly and the mattress pad was exposed at the feet which is unsanitary. The lobby and stairs are absolutely gorgeous though.
Location is great. Room is extremely small, which wouldn't be a problem if the bed and pillows were comfortable.
Quite nice place, only rly annoying things: the room windows suck, feels like they are open all day long.. should be replaced. Very loud as many rooms are built towards the street (combined with these windows) thus, extremely noisy.
Nice rooms good service at a good price
The room is small but clean and cozy. If sunshine is your thing, skip the Mansfield. My room had windows, but no sun can get to them. If charming and historic is your thing, you've found your place. Wood floors, crown moulding, marble stairs, all the best. Service isn't what I've had at other locations, but I don't care so much about a doorman, bellman, etc.