Name: Element New York Times Square West
Address: 311 W 39th St, New York, NY 10018, USA, US
Telephone: +1 212-643-0770

Element New York Times Square West is a lodging, located at 311 W 39th St, New York, NY 10018, USA. They can be contacted via phone at +1 212-643-0770, visit their website www.elementtimessquare.com for more detailed information.

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311 W 39th St, New York, NY 10018, USA

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Added by Jopie, at 28 January 2017

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Hammer

16 December 2017

First off when you want to park it's across the street and it cost $50 no matter what. That is cheap for the city, but it's still a daily cost.
The building is very close to the Lincoln Tunnel and not too far away from the heart of Times Square and across the street from Penn Station, so it's very very convenient.
As you enter the building especially on a winter day it's extremely windy and cold in the lobby, even the people behind the desk where in coats hats and scarves.
The elevators are small slow and cramped.
Thankfully we used Starwood points, because at $490 a night I would think I would at least get a reach-around or a happy ending, instead I got a bad continental breakfast that was extremely overcrowded kind of like a soup line in the depression.
The bed was fairly comfortable, its a small efficiency apartment, the water pressure is decent there is enough hot water.
Sena Kayasü

13 December 2017

Our room had a kitchenette, complete with pans and place. We were very happy with our stay. However, the elevators are completely insufficient for the volume of people using them - retrieving a forgotten item from the room is a nightmare! Breakfast was good, but similarly insufficient (great food, but I dare you to find a table!).
Jennifer La Spina

11 December 2017

Overall a good stay with a few glitches. The rooms we've stayed in on the higher floors (30s both stays) have been very quiet from street noise. Despite having adjoining rooms, there is nearly nothing heard between rooms, much less than in other hotels in a completely separated room. Nice views too. The rooftop terrace is a nice little space to take some pictures. The standard kitchenettes in every room are great - even for storing and reheating leftovers or storing drinks, snacks, breakfast. There was even a few frozen food dinner and breakfast options you could buy and heat in your room - incl. a gluten-free Lean Cuisine chicken dinner. Sweet snack options were too limited though (Milky Way and a Hershey's bar). Coffee downstairs was way too bitter and in the room way too weak. Breakfast being included was great, but for someone gluten-free, it was disappointing that they alternated eggs with pancakes since they only offer 2 hot items (1 meat, 1 main dish). Expanding to both eggs and a carb along with a meat would be greatly appreciated. Tea and coffee in the rear lobby is nice, but often not kept stocked (rectified upon request). The bed was pretty comfortable, but I found the pillows to be very uncomfortable - despite getting my requested firm ones. My neck is now uncomfortable. Bring your own if you need great neck support. Housekeeping was not informed of our late check-out, so they knocked a little before standard check-out which could've woken us up. My husband tried to inform a housekeeper on our floor a little earlier, but the language barrier prevented him. Both times we've stayed we've seen damage near the window caused by guests. This time the blackout shade was damaged from being pulled from the bottom instead of being pulled by the chain. It may be confusing since there's a chain on both sides of the window - 1 for the sheer shade and the other for the blackout liner. Perhaps a sign would prevent this. The blackout liner is awesome and even has side tracks to keep light from streaming out the sides. On our last visit in July the A/C window unit was cracked with a rattling noise (and dysfunctional) - likely from people having guests sit or lean on it for a picture. So if guests are careful and respectful, the setup is great. Guest service gets extremely mixed reviews. They repeatedly didn't answer the phone when we called prior to check-in. Some (Iman?) went above and beyond to help while others neglected a very important request.
Abel Bautista

04 October 2017

It’s a nice hotel for the price. I think they can do a better job on the cleaning part. Other than that the staff is good and breakfast also. My stay here wasn’t bad there is a staff member his name is James. This guy was really friendly looks like a hard worker and he really has good customer service he made my stay here more comfortable. I wish him the best! Thanks!
John Rosa

02 October 2017

Lets start with the dirty lobby, small and crowded, feels like you are institutionalized. The elevators are small and always crowded, make sure to put about 15 minutes aside for elevator travel. Mornings are horrific due to breakfast and nowhere to sit. Get ready to fight your way through the food line and then race to find a seat anywhere you can to be able to eat that sad excuse for breakfast.
The bedroom must've been designed by some architecture student. The tv was on the side of the bed and in the middle of the room, ergonomic design it was not! The chair in the bedroom is as stained as the ones in the lobby. Green hotel? They must've been talking about the mold. Horrible, horrible hotel.
Kelly Henry

28 September 2017

The people here are some of the friendliest we've ever encountered at a hotel stay! The concierge is very helpful for navigating the city in the subway system! We stayed here a year ago and loved it so much because it's centrally located we decided to choose this hotel a second time.
Maciek Pluta

07 September 2017

Bad experience. Elevator not working since weeks (apparently), makes you either wait for 45 min or walk up 30 floors. But even if you're lucky enough to be in the elevator, you can't be sure it will stop at your floor You just never know.

Little things like, button lights not working, busted sockets, abandoned suitcase on the stairway, made me think that this place doesn't deserve a single start.

Also, bring your own cutting knife if you want to have a bagel for breakfast. The hotel doesn't supply (a sharp one) and guests have to split their bagels with their fingers. Interesting sight you'll have plenty of time to laugh while walking up the stairs to your room.
Jessie Parkinson

24 August 2017

Great location, clean, close to subway station. They serve breakfast included in the price. Really nice staff, super nice rooms and super extra comfy beds. Rooms have kitchenette and big fridge, kitchen utensils and such. If I ever go back to NY I will book this hotel again. My family of 5 really enjoyed our 2 day stay.
Roxana Mercado

18 April 2017

Great Location, room has solid surface flooring which is nice, Enjoyed small Kitchen in the studio. Elevators were an issue, waiting for more than 10 minutes. Breakfast is included and a good offer but the area is too small, warm, crowded most of the time. Not replenished or cleared out often enough, very uncomfortable. Employees were friendly. Lobby needs refreshing.
Takaki Makino

08 April 2017

Location is very close to Porr authority bus terminal and has easy access from airports. The room was cozy and the bed was so comfortable. The room has a kitchen and nice for long stay. They offered free beer and drink at 5:30-7:00pm on Monday to Thursday and that was nice. -1 for breakfasts, had no salad and were almost the same everyday.
Keith Young

07 April 2017

Good location, central to quite a few points of interest. Service is friendly, complimentary breakfast is good. Rooms are nice if a bit small, but if you're in NYC you're probably not spending that much time in your room. So far, my only negative is the lack of enough conveniently placed electrical outlets to charge devices from. Otherwise, I'd probably stay here again on a future return trip.
Shannon Assad. . J

20 March 2017

Awesome staff! My husband had a medical emergency during our stay & numerous staff members went above and beyond to assist us. From house keeping, to front desk & management We were grateful for the additional help from everyone. It's very overwhelming to be visiting from out of state and experience an emergency situation like we did. We really appreciated their assistance! They even extended our checkout time to accommodate our late flight.
Anushka Gopeechund

04 February 2017

I enjoyed my stay. The bedding is superb, the view I had was on the new york times building. The rooftop view is amazing. Breakfast is alright and the free snack and drink on Monday-Thursday 5-7pm is a great hit. Love it. Missed a star because the amenities and coffee refills were not daily and I had to go down to the front desk often to ask for them.