The salesmen who teamed up on me should be nominated for Oscars. You'd think Paul Thayer was going to be in a breadline after the deal. My trade now sits on their lot at 130% markup without the body work they said they would have had to invest in (including a whole new rear bumper - please). If my wife wasn't so set on getting a new car that day, I would have said forget it. Just beware. They use all the tricks and techniques. Be prepared to walk away. They got the best of me this time. Don't feel good about the deal.
Wowwe recently bought three vehicles from Thayer Toyota and the expierence was beyond our expectations. Rasha (sales rep) was very in tuned to what we were looking for. She allotted all the time we needed to make a sound decision on what to buy and she even called us a few times to get everything in order. Mike (deal maker :)) was wonderful as well. He gave us fair trades on our vehicles and provided us with knowledge of all of our options. He took time explaining to us, what would be best for our family. Rachel (finance guru) was patient in doing all of our paperwork. She made sure that we understood everything we were signing and allowed for questions. Needless to say, it was a great day at Thayer Toyota!! We also got to meet the service staff: Doug and Brad and they were very nice to show us around and schedule our first appointment on our vehicles. If you are looking for a family owned business who cares about YOU and YOUR well being and has YOUR best
interest at heartplease go to Thayer Toyotathey have the best deals around and more importantly, the BEST STAFF who truly cares!!
I just bought a 2005 Camry from Doug Eschedor and I am very happy with the service there. Doug was very helpful and quick at getting all the paperwork done. This dealership is definitely one of the best I've ever delt with.
I had an AMAZING experience here and I can not thank Ben more for all of his help and doing everything he could to get me into a car that day! He was super friendly and truly cared about your business unlike other salesmen I have dealt with before. He worked hard on the financial aspect of the sale, which I know was not easy, and found the perfect car for me that fit my budget. I would definitely recommend this place to anyone and I am so thankful for their great customer service!
My experience with Ben, and at Thayer Toyota in general, could not have been more different than the one described by M S. My situation was not an easy one for a Salesperson to navigate, but he handled it as well as anyone possibly could have. I have always been skeptical of Salespeople, especially when buying cars, and I went in to Thayer Toyota that day with the same pre-conceived idea of what the experience was going to be like and I could not have been more wrong. I was not easygoing at all when I first started working with Ben, which undoubtedly made his job more difficult and less enjoyable, but he had the same positive demeanor with me from the first minute on the lot to the last minute in the office. He helped me find a vehicle that I was interested in, and he did a great job of showing it to me, but giving me enough space to drive it and decide for myself, by myself, if it was something that I would be happy with or not. I decided that I wanted to buy the car, but I wanted to make sure that I was getting the best deal on that car, so I left for a couple of hours to go to "lunch", and Ben never once pressured me to stay and make a snap decision. I actually went to another Toyota Dealership and found the exact same car for the same price. They even offered to take $250 more off of the price if I bought it right then and there, but I decided to go back to Thayer and purchase the car from Ben, specifically because of how he had treated me throughout the process and how patient he had been with me. Ben made me feel like he actually cared about whether or not I would still like the car six months after I drove it off the lot, and THAT was unique. THAT is what stood out to me, and THAT is why I will be back to see Ben again in a few years when I need my next car, and why I will be referring everyone that I know that is in the market for a car to Ben at Thayer Toyota. I also met the Used Car Manager, Chad, and the Finance Manager Joe, and both of them were great. They all answered every single question that I had, and they all made sure that I was 100% comfortable throughout the entire process. This was by far the best experience that I have EVER had purchasing a vehicle.
Doug Eschedor made our experience easy, fast, and friendly. Great Job!
Beware if looking to discuss a car posted online. During discussions they either lacked even rudimentary administrative skills or integrity as they changed the price upwards twice over the course of a day. An enhancement to their quality control is a necessity. I would be weary as to their ability to manage the paperwork appropriately on a purchase as large as a vehicle.
Chuck in Toyota Service is great. He takes good care of me and my 18 year old 4Runner. I always feel the price is more than fair and recommend Thayer's Service Department.
I bought a car from this place and I was just subjected to the most demeaning customer service experience ever.I dropped the car off for service and got called to pick up when it was done. When I got there, one of the men I spoke to insisted they never call customers to pick up cars after he ridiculed my emphasis on the 'r' in the pronunciation of car. There was no need for him to repeat my request several times when he clearly knew what I meant(unless of course they service other instruments apart from cars).When he went to the back to find out find out 'who knows what',the second gentleman was kind enough to find out my name, get out my folders and have me on out in a few minutes with my car. The rude fellow came back only to render a weak apology while dwelling on why he acted in the way he did. The end point of this whole rant is that,i regret buying from them and will not recommend this place to anyone in my circle. I've dealt with other dealerships including Thayer Honda and it has always been very pleasant.
The folks at Thayer are the best! We have bought or leased our last 5 cars with Thayer Toyota-Scion. Cody, Josh and everyone at the dealership have treated me and my wife with respect, fairness and w/efficiency & responsiveness. It has been a pleasure dealing with the sales and service staff throughout the years. Highly recommend them for a great purchase experience!
Ray