Name: BMW Cleveland
Address: 6135 Kruse Dr, Solon, OH 44139, USA, US
Telephone: +1 440-542-0600

BMW Cleveland is a car dealer, located at 6135 Kruse Dr, Solon, OH 44139, USA. They can be contacted via phone at +1 440-542-0600, visit their website www.bmwcleveland.com for more detailed information.

Location :

6135 Kruse Dr, Solon, OH 44139, USA

Contacts :

Added by Jopie, at 01 February 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Robert Malaniak

24 December 2017

Whatever you doDON’T purchase a car here, if your from Pa!!! 3 months later, I’m still spending
money trying to finish the deal, finalize my paperwork and register the car, plates, inspection, etc.
and negotiate the discounts that were agreed upon with the salesperson, who quit, the next day!
My service definitely reflected that situation.
Never again!
Anthony Bruno Bruno

01 December 2017

I purchased my 5 Series from BMW Cleveland last year. I live about 2 hours from BMW Cleveland and I really appreciated the communication that led up to the purchase. When I arrived, Jon offered me a coffee before seeing the car and I greatly appreciated his wonderful service he provided to my father and I, he was very hospitable. The whole process was terrific, from the test drive to the signing of the papers with Marty. I would recommend my family and friends to BMW Cleveland and look forward to buying my next BMW from them.

Thanks Jon and Marty,

Anthony Bruno
Jeff T

12 November 2017

I hope it’s incompetence and not willful deceit. We had a horrible experience buying our 440 earlier this year and now the service is proving to be just as bad. The purchase process of the car was so bad, that by the end our sales person was following me out to the parking lot begging me not to leave any feedback rather than submitting an accurate score of what happened. Out of pure pity we didn’t complete the BMW survey - there was no way we were going to lie and give a decent score. The sales person knew nothing about the cars, and I had to correct him every step of the way. Right down to the pricing that “mysteriously” changed from what was agreed to what was presented in the paperwork. Luckily I was paying attention and I still hope the issues were unintentional incompetence and not as shady as it appeard.

Today I brought my pride and joy roadster in for a simple oil change, same as I did last year. This year the price doubled. Why? Well, apparently I was undercharged last year. Also, my appointment has now changed, and I need to either wait for 2 and a half hours or pick it up Monday. They told me they shouldn’t have scheduled me when they did. Again, I have to pay for their incompetence. I declined and took my car - who knows what it might cost next year? My car needs special oil - how do I know if it was used or if the cheaper stuff was used last year? Even the tech advisor tried to tell me there were 2 engines in my model (there aren’t). He tried to get me to sign the quote saying maybe it would be cheaper. I wouldn’t sign anything and left with my car.

It’s a shame that now we can neither buy new cars or service our two cars here. It’s a good thing there is another dealer in the area.
Viktor Tret

12 November 2017

I’m currently at this dealership. I took my car for a regular service (1hr) and after paying I’ve waited another hour to have my car pulled up for me. I was at the dealer for a regular service for a total time of 2.5 hours (included half an hour of going though and payments). My reason for taking my car for a service to a dealer is because it saves me time. What they do in an hour (probably way less in reality) would take me about 2-3 hours of doing (labor+picking up parts etc.) what I want to say is that MY TIME IS VERY VALUABLE TO ME. All your clients time is valuable (I wasn’t the only one, I watched 2 other people struggle with the same problem and both were doctors meaning they have a busier schedule then I) This is a second time here and the first time it was a similar story. So please take this into consideration. But I’m not coming back and taking my business to another BMW dealer in the Cleveland area that can promise us to waste our time less.
Zenon Chaikovsky

13 October 2017

Great place to do business with! Awesome sales person Chad Cyrus!
P C

26 August 2017

Few years ago we took our older BMW for repairs, not only they overcharged, they broke something else.
This year we took our newer car (since we purchased it there) for repairs, hoping the service has changed for good.
They found at least 5 issues, quoted sveral $$1000s.
We only chose to do repair that we came for. Great decision! After taking our car immediately to certified foreign car repair shop - only 1 out of 4 remaining issues was present. We saved tons of money by staying away from BMW Cleveland service this time, so never again.
Moreover, "account managers" act like they own our cars, stuck up and rude. Getting any info out of them was like pulling teeth.
David Arnold

14 July 2017

Excellent service.
Fast and efficient.
Shannon handled my telephone query and Justin was the in person aid. Both were polite and knowlegable..
Chad Cyrus

12 May 2017

Great sales staff, friendly service team. That Marty Sharp is the best! He gave me the best deal ever on my BMW!
M.G. Siegel

23 March 2017

I contacted Scott at BMW Cleveland having had a rather frustrating experience with another dealer. I was interested in a specific car and color. My first dealer kept telling me it was a difficult color option to find and seemed to take days to respond to my calls. I had to initiate all of the discussions and push for a response.

Scott answered my calls and went above and beyond my experience with other dealers. He answered e-mails, phone calls and texts on weekends and after hours. I was surprised when he called me on his way home to help explain an issue.

It's not just getting the best price, it's getting the best service. Buying a car should not be a form of legal torture.

Scott and BMW Cleveland gets my full recommendation.
Matt Robinson

10 February 2017

'Easy, Fast and actually kind of fun' would be how I describe my experience at BMW Cleveland in Solon. I have now had my car for just over 3 weeks, and I can't say enough good things about the service I have received. I worked with Chad Cyrus, who was absolutely wonderful in every way, even personally delivering my title and plates around my busy schedule. BMW Cleveland has earned themselves a customer for life.
Jamie Mallia

09 February 2017

We had a great experience at BMW Cleveland. Mike was helpful and attentive without being pushy. We felt completely comfortable through the whole purchase process. We also had no problems with the financing department. Marty was personable, funny, and gave us honest opinions on different options. We appreciated our stress-free experience!
Bob Stevens

08 February 2017

By far the best service I have ever received! Danielle and Steve were absolutely phenomenal-- the personification of customer service. I have never encountered such an amiable, honest, and knowledgeable service department. I highly recommend this BMW service center to anyone. I trust them to make sure my BMW is repaired and the car is safe, when I leave the dealership. A truly 5 Star service center.