The service department at Thayer Ford were very nice & helpful. I was TRAVELING to Dayton, Ohio on Thurs. 12/7 - Fri. 12/8 when my tire warning came on , the problem was my tire stem was cracked. I want to say a special THANKS to Mr. RICK THOMPSON & the Service Team for helping me get back on the road back home to Oak Park, MI.
Have A Merry Christmas & Happy New Year!!!
Allison Roberts
I've had a little trouble getting a brake light on my dash to be diagnosed and fixed but otherwise they are very accommodating
Amazing and Friendly Service. Helpful, knowledgeable and not pushy at all. Made me comfortable with the entire process explaining things step by step. I was helped by Paul and he made my car buying experience very enjoyable, i would recommend to everyone! I love my new Nissan Altima!
We have purchased 3 autos & leased 2 from Ken Kepling at Thayer. We will continue to due to their commitment to the customer. Their service department also has great customer service skills and works in a timely manner. They offer pickup and drop off if you need to leave the vehicle & go to work. They all have a strong commitment to the community and donate to good causes. Thank you Thayer Family!
Took my truck here because I was having trouble with my transmission and my air conditioning. Had an appointment that I made for 9am. After hurrying to get my truck there I hadn't heard from them so I called around 3:40 that day and they had not even taken my truck in yet after having it for over 6hrs. When I finally was able to get my truck they couldn't resolve the issue with the truck and never even looked at my air conditioning. They said they would have their transmission mechanic call me the next day to explain the situation with my truck but I never received a call either. Have had several issues with the past as well with explanation of work and costs.
I bought my car from here almost a year ago and have had almost no problems with it. They got my in a great car for a good price. The service was great, they were very helpful and friendly and I got a more than fair price on my used car. I would definitely recommend Thayer for anyone looking for a used car.
I've purchased a lot of cars due to the mileage I put on every year, and this purchase, by far, was the best experience I have ever had. The customer service I received was OUTSTANDING! I live in Wisconsin, saw the car online and after settling on a great price, I flew into Detroit where Dan from Thayer was there to pick me up with my new vehicle. Dan told me over the phone that the car was in great condition, that was an understatement, the car was IMMACULATE! After arriving to the dealership, everyone was extremely friendly and they made the buying experience quick & easy. I highly recommend purchasing your car from Thayer Ford, they exceeded my expectations with excellent customer service.
Came to the service department to diagnose a noise on my wife's vehicle. The shop foreman rode with us to hear the sound. He saved us money by riding along and telling us that the sound is nothing serious. We appreciated his discretion and his ability to level with us. We are happy we didn't get ripped off.
Ken Kepling is awesome!! I just had the best experience at buying a car from Thayer . Ken is the BEST the price and deal was awesome.. I will definitely be recommending Ken and Thayer Ford to all of my family and friends. KEEP UP THE GOOD WORK!!!
Can not say enough about my car buying experience at Thayer Ford. Jim and his staff did a tremendous job from the time I stepped on the lot, through the purchasing process, and even with follow up since my visit. Selecting, financing, and receiving my new vehicle was easier than I could have hoped for and I felt very confident that they had my best interests at heart. Car is great. Process was great. I really could not be happier with my new vehicle and the team at Thayer Ford!