Brondes Ford in Maumee is great! I have been here for a few issues with my Ford Focus and they always do a great job and are very nice. I had a warranty problem with my transmission and weather stripping and brought my car in on a Monday. They had to keep it, so I got a rental and it was all done by Tuesday. I had another issue with my Bluetooth not connecting with my phone a little while ago, and although my car was about 500 miles past the bumper to bumper warranty, someone still took a look at it and gave me a suggestion for something I could try at home to fix it, which worked. I’ve gotten my car detailed here before also and they did a fabulous job! I had lost an earring in my car over a year before I had it detailed – thinking it was long gone – but they must have found it because it was neatly laid in the console between the seats. I really appreciated that! The detailing was super reasonable too. Much less than anywhere else I looked. Will be back for anything else I need done!!
It's been almost a year since the recall of deadly Takata airbag, they said the replacement part hasn't been released by ford yet. What? I'll never buy another ford in my life, garbage vehicles that rust out. If anything happens, I'll own Ford.
Always friendly, great service,wait time is very reasonable. Patricia neeley (advisor) is very pleasant &thourough .
Came for a recall on my fusion to test and replace purge valve inspect fuel tank. It only took an hour and also to my surprise they did a free car inspection! Great Service!! Thank you so much!!
Going to have my cars accident damage fixed. So it may be a higher rating they are very friendly people.
I was from out of town and car needed service. I went online and made an appointment and was promptly checked in. I was explained the work that needed to be done. It was pretty major, but was done the same day. Everyone I talked to was extremely friendly and helpful. The work was perfect and I was pleased with all aspects of my visit.
We were ready to purchase our leased vehicle after 2 year contract was up. Called them several times and talked with salesperson that we worked with. He was more interested in us leasing a new car instead of us taking the option to buy. He said he would direct us to the lease/buy out person. Left a message and was never contacted about it. Ehen to a different dealership, worked directly with a salesperson, all went well.
Great Customer experience. Brock Upell took great care of me and really made the experience personal. Thanks Brock
Had a horrible experience last week. my wife took her ford fusion for an oil change and a recall that the staff said would take 4 hours. Brondes Ford replaced the steering column but did think to have the software on hand that is needed to replace the steering column. Brondes ended up keeping the car from Thursday until Monday waiting for the software to be delivered. Then THEY CHARGED US FOR THE OIL CHANGE AND WOULD NOT WRITE IT OFF!
I understand recalls are needed to be done at dealerships.. But you should NEVER HAVE WORK DONE at the dealers. they are overpriced and try to upsell everything. then they do stuff like this and still charge you for it. Will never have work done at Brondes again
Carmen in the service Dept. is the best and most helpful person I have met in a long time. She is star at Brondes Ford. Kistler Ford on the other hand was absolutely terrible. They need more people like Carmen!
We recently purchased a 2017 Premium GT Mustang from Brondes. Scott Seiler was the easiest person I have ever worked with and we have purchased a lot of cars through the years. The finance part of the deal is typically the most stressful part of the deal. That is not the case at Brondes. They had everything ready to go and got us in and out quickly. It felt like we missed something it was so easy. I will buy all of my new cars and trucks from Brondes and would highly recommend them to my friends and family! Thanks again for everything Scott!!!!