Great employees, fast service, we had general maintenance, oil changed.
Very pleased!
Thank you Scott Mahan for the great service you gave us. We love our Dodge Journey GT.
Have bought many cars from them over the years. Scott Weiss is a great guy to deal with. Professional service is his strength. It's not only about the sale at Charlie's. Service area is excellent and staff go out of their way to make your auto needs met.
Dealing with Scott Weiss is a pleasure. Not only is he very personable, but also very knowledgeable. He goes the extra mile for people. I am in a group with him and one of the ladies had a flat tire. He went out of his way to get her on the road again. For purchases or leasing, Scot is the person you would want to work with.
I just purchased my 2nd vehicle from Charlie's. I totally appreciate Larry Majewski's extra effort to make sure everything was right with my new car. I also had service done on my truck, which was completed ahead of schedule. Friendly staff, great service. I'm very happy with Charlie's Dodge.
Receptionist VERY RUDE wanted to cut me off mid sentence to transfer me to service instead of listening to what I had to say. I called to get vehicle in for recall work and some warranty workunwilling to make any arrangements for my schedule even after explaining that I am off until the 24th from a medical procedure that would allow me the time to bring it in now. Will never buy a Chrysler product again.
Staff is always friendly and polite! Repairs are completed before the originally stated time. Didn't purchase my Jeep from them, but will when it comes time for another vehicle.
I purchased a 2016 Chrysler 300s last October, 2016 which i am making payments on. I went in this month (July) to upgrade it to a 2017 model. After my sales representative did his calculation, he told me i owe more than the value of a new 2017 model. That only tells me one thing. I did not get a good deal i taught i did. Be careful the deals these sales men try to sell to you.
Tried for two days to schedule an appointment with the service department. No one in service department would answer phone. Did not even give me the option to leave a voice mail. Finally left a message with the switchboard lady to have someone call me back asap. No one ever called me back. Totally unacceptable!!!
by far the worst experience I've ever had with a dealership. My husband and I went in with our current vehicle and explained that I was belly up on my current car but we wanted something newer. I explained very clearly that I had $2000 as my current trade in out of my current car and $1000 cash. After 5 hours of sitting around waiting we were told that we were all set to walk out with our new vehicle. When we went back to sign all of our paperwork there was a "hiccup" well when the sales associate Tim came back to explain the issue, he insisted I told him that I was paying more money than I said I was and that there was nothing they could do and they were not going to be selling us a vehicle. This is exactly what happens when you don't have one person working with one client at a time. I will never go back down there to personally buy a vehicle. I also have a fleet vehicle and I will be sure it is never being sent to them again.
Great selection of vehicles, staff approached me sayed truck I was looking at was very expensive, and pointed me towards used trucks. I left shortly after that. I bought my new truck at another dealer few days after.
EXCELLENT DEALERSHIP AND SERVICE DEPARTMENT.
I drive 42 miles to buy my 2016 Wrangler and 2017 Grand Cherokee from Charlies, because my dealers in the Brownstown Mi. area cannot give me the same best price, service, and knowledgeable sales people, and very helpful sales manager.
I have spoken to three different sales persons here. They all first ask how much money you make and treat you as a source of money and nothing else.
One person I spoke to did not know anything about options on the vehicle I was looking at.
Another tried to make it seem like I had to finance it through the dealership, as if it was impossible to find any other place.
This same salesman, I always say I am not going to buy for three weeks, though I was ready to buy. He did not even allow me to take a vehicle for a test drive, when I was trying to decide between a normal suspension and an air suspension. He said the one was pending sale, though I know there were three others with this option to test drive. Why, because I looked before I went in to talk to the person.
I had a third sales person try to tell me that my front drive car, was over-worn from having the engine over the front, and I should buy a truck sooner before it wears out.