At Check in after a long journey from Australia Sonya at the front desk made me feel welcome and gave me an awesome room with a great River view. Great staff and so close to good restaurants and Mt Washington. Right on the river there us a Clipper just outside the hotel. Loving it. Thank you
Nice base of operations while in the steel city. Decent to good places to eat and drink within walking distance. The South Side shopping area is awesome and less than a 2 mile drive. Less expensive options for breakfast within walking distance or take a short ride on the incline to the food and drink spots on Mt. Washington. Ducky boat tours and riverboat tours available next to the hotel on a seasonal basis
Unacceptable ceiling paint condition, paint chips were at all over the place.
Other than that, great customer service. Pretty quick room service. Comfy nd clean beds, hygiene washrooms. River view room is pretty cool during night especially. Proximity to the locations is the best advantage, lots of parking space obviously not free.
Emily was wonderful. I asked for the romantic package the night of Light up Night 2017. The start of the holiday season and shopping for the city of Pittsburgh. She delivered great accommodations. So FUN. Thanks
There a little pricey for what you get. Standard room with riverside view. Room service is fast. Beds are comfy. Every one was nice. Attempted to use the shuttle service to go out for dinner. But they would take me a restaurant said it was too far away even though Google said it was 1.4 mi away. So there was that and the prices in the gift shop where outrageous. 30 dollars for the base to a cell phone charger. $16 For a pack of cigarettes. $5 For the smallest 8oz red bull can. Just ridiculous.
Great location near everything! Wonderful restaurant inside with an awesome staff. Within walking distance of several venues or a short car or boat ride. I look forward to the next visit.
All interactions I had with the staff were wrong. Just an example: when I checked out, it felt like I was bothering the lady at the reception, like all other interactions I had with their staff. She didn't even asked how my stay was nor said a simple thank you.
If you don't really care about bad service, here are other examples:
- stayed there for 3 nights and they never managed to clean my room properly (didn't make the bed the 1st night, didn't add toiled paper nor extra pods for the coffee machine the 2nd night) oh, that didn't really matter because the coffee machine wasn't working properly anyway.
- the walls and doors are so badly isolated, we were woken up in the middle of the night more than once. Not to mention I could ear everything my neighbour was playing on the radio. I was lucky here, they had good musical tastes.
I do not usually leave bad reviews without 1st talking to the business providing the service, but the staff was so unfriendly, I choose not to waste their time they didn't care anyway.
I have been treated better at much cheaper hotels and will never return at this Sheraton and am seriously considering not going to a Sheraton ever again.
Was here for a wedding and everything was fantastic food was great, hotel was clean and very nice. Great view of the city from the lobby. Haven't stayed here, but based off the lobby and how nice everything was, I'm sure a stay here would be great.
Great hotel. Excellent for conferences with lots of amenities. The room and bathroom were clean and nice, only gripe is there are no microwaves in the rooms. However, i love their green policy of forgoing housekeeping for shopping credits or points. Highly recommend due to their proximity to great restaurants and the city ferry.
We stayed for 2 nights in adjoining rooms. Front desk staff was very friendly. In fact, all of the staff members were excellent. We used the shuttle several times and loved that service. Rooms were pretty clean. Great location and views of Pittsburgh. Will definitely stay here again.
Hotel staff was very warm and welcoming. Bar staff was attentive and accommodating. Tony from the shuttle was spectacular - offering top notch service and going above and beyond: offering us tips to discovering the sights and tastes of the city. Generous room very comfortable bed. Only downfall is that a room with a view means you'll hear the trains.
up there for a convention. right on the river and incredible views. even though on the train tracks we could not hear the trains as we slept. the in house eatery is superb. one of the best breakfast buffets I've had in a long time. Staff went above and beyond to handle all of our needs.
Rooms are nicely sized and provide plenty of space to move around. Facilities seem pretty clean and plenty of staff around should you seek assistance. Conference/ballrooms can hold a large group without problem and the built in sound system allows everyone to hear any presenters.
Good businessperson hotel, reasonable amenities (including a shuttle service w/in a 2 mile radius). Staff is friendly and helpful. Located on the banks of the "Mon" River, across from Downtown. Accordingly, getting TO Downtown at rush hour can be interesting. Be aware that a busy freight rail line runs past along the river, noise didn't bother me, but I was on upper floor and I like trains.
Location for my class was perfect for the size. Refreshments such as coffee was there however has to ask for water. The staff was very helpful and very kind. No major issues here! Would recommend establishment for events and classes. Have not started here so can't recommend other archives at this point.