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Added by Jopie, at 24 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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19 December 2017
It was awesome! Staff was nice and attentive at the bar. Food was amazing as we attended the mystery detective dinner for a work christmas party. Everything was clean, and again, the staff were awesome. I would definitely return to visit, stay, or dine.
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30 November 2017
Excellent business hotel. Clean, comfortable, professionally run, great location. Only concern was that they had lost some of my info at check-in, but they accommodated my request as soon as I reminded them. Will definitely stay again.
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23 November 2017
Very dated hotel rooms but the view was nice and bed comfy. The showers in particular could use an update. Location is good, but not too many cool/hip places to walk to. Lots of mediocre restaurants and chains. It is right next to the capitol building, which is nice to walk around.
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14 November 2017
Sheraton was a great place to hang out at. The rooms were great and fairly large. Plus the lobby was always bustling and was looking good. The place had plenty of places to go to, inside and outside. There was a street pretty close by that had a bunch of food stores. Only downside, is that they do not serve breakfast in the mornings.
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13 November 2017
I stayed here for the weekend for my husband's attorney ceremony. We got a king suite for our stay since it was just the two of us.
Everything was great when we first got here. And that was pretty much it.
We found ants in our bathroom. And we were on the 19th floor. Our mattress was also the stiffest mattress I've ever been on. For a suite you'd expect fluffy pillows and a comfy surface. Instead we had back and neck pain. I'm pretty sure I'm too young for back pain. You could even see indents where people had slept. Not to mention we had breakfast included only to be told the wrong times for breakfast and missed it on the second day by 8 minutes. The guy working it was very rude.
If I'm going to spend the money to stay in a Sheraton I'd expect 5 star. I'm very easy to please. Clean hotel room and a comfy bed with knowledgeable and friendly staff. I'm pretty sure hospitality is a criteria for a hotel. This Sheraton in Columbus square needs to reevaluate some things. I won't be staying here again.
Might I also add that my in laws stayed as well and their heating and cooling wasn't working properly. The temperature was 87 degrees in their room. And it wouldn't adjust when they dropped the temperature. My mother in law's pillows and bed sheets smelled musky and they too had back problems.
We all had a wonderful experience when we stayed at a Holiday inn for my wedding. So if you're in this area just find a holiday inn. You won't regret it. And the breakfast is more than just eggs and bacon.response / report this review -
22 October 2017
This has been one of the best hotel stays I've ever had. They have been extremely accommodating. Every single person I interact with has been so kind. A special thank you to Tia and Glenda. Thank you!
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10 October 2017
Basic, dated rooms with some damaged furniture. Had to call guest services twice for a fridge. Made another "special" request for scotch tape, stated was wiling to tip for this special request. It was never met. Was double charged for parking (noticed later on bill). When vehicle was returned to us it wasn't running properly & actually stalled out while we were trying to leave. Odd that valet didn't mention anything. Personally would not stay at this hotel again. Too many options in downtown Columbus and for the price I know there's better service provided at other establishments.
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24 September 2017
The Sheraton Capitol Square is a mixed bag for me. On one hand, the service from all the staff I interacted with (including the wait staff in the Plaza Restaurant) was excellent. On the other hand, the walls are paper thin and resulted in numerous distractions and sleep disruptions.
Staying in room 702, I could *clearly* hear my neighbours on either side. One snored (sounding like a chainsaw), and the other must fall asleep to the TV. Being woken up at 5 am to their TV was annoying (to put it lightly). The fact that I could hear their text-message notifications suggests that this is less likely due to them being inconsiderate, and more likely due to the hotel having poor soundproofing.
It's a shame, because this Sheraton otherwise has everything a business traveler would want: a central location in downtown Columbus, beautiful views from the room (mine overlooked the Capitol Square building), access to restaurants/shopping, and clean grounds/facilities.
The room was large and comfortable, as was the king-sized bed. It's just a shame that paper-thin walls only afforded me 4-5 hours of sleep each night. For that reason I won't return.response / report this review -
09 September 2017
Rooms are spacious and clean. Check-in was fast with no hassles and the staff was really friendly to our dogs. We didn't have to pay an extra dog service fee which was awesome. The hotel is located in an interesting area of downtown that's going through a lot of new construction with new interesting restaurants and retail.
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31 July 2017
In the hotel world, cleanliness is everything. I need to be thoroughly confident in the bed I'm sleeping in, the floor I'm walking on, the shower I'm using, the remote I'm holding, etc. At some many levels, I wasn't completely confident in those areas with this hotel. The rooms are in desperate need of detailing and better cleaning. As you walked around the hotel, there were also many areas that just showed a lot of wear and/or disrepair.
With that said, we attended a wedding at the hotel and they did a wonderful job in that regard. The food, drinks, service, setup, etc. was all very good. The wedding and reception was all done quite well.response / report this review -
28 May 2017
I travel a lot and find it hard to find a good hotel value. I really like this hotel. Great staff that was very friendly- first time in forever I felt bad I was only staying one day. Comfortable beds, large desk chairs. And nice rooms. Really hope my event comes back next year. Even the valet was great service.
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23 May 2017
The location and parking are easily accessible. The location is pretty Mich central to downtown, so nearly everything is within walking distance. The room was very clean and comfortable. All of the staff were very nice and helpful
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20 May 2017
The room was very clean and extravagant looking. Very fashionable. It looks very expensive. The staff is friendly and helpful. We came for the weekend for Rock on the Range so the building was very full. The rooms are almost sound proof, expensive for a drum someone had brought. Didn't have any problems yet, AC worked great, Ice bucket came with cups, and the shower worked and functioned as it should. Very nice hotel. Would recommend.
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11 April 2017
I attended a conference. Escalators did not work. We were packed into the governor's ball room like sardines. The room was cozy and had beautiful views, but would be nice if there was a mini fridge. An employee walked into my co-worker's room without knocking. The water pressure in the shower was poor. The sink in the bathroom would not shut off completely. Overall, it was a nice enough hotel, but for the price tjere should certainly be more amenities included.
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31 January 2017
I recently stayed in the grand royal suite!! I surprised my boyfriend for his birthday!! He absolutely loved it!! And now he wants to come at least once every other month! Great customer service!! The thing I would change was dinner STELLA'S food was not good at all! The server was great! Other than that our experience was amazing! My boyfriend said this was the best birthday ever!
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