Wait time was less than ten minutes on a Saturday evening. Nurses and doctors were super nice and incredibly thorough especially for an ER. Highly recommend
WORST ER EXPERIENCE OF MY LIFE!
I do need to give props to the nurses & aids, they were great, but unfortunately it was overshadowed 10 fold.
I'm new to the area, I have a chronic condition which I know a good deal about but there are some secondary life threatening conditions that I'm not as well versed on.
I've been ill recently, I contacted my old DR she worked with me for 5 years, knows me very well & has seen me through some of these life threatening conditions. I told her what was going on & she said you need to go to the ER, tell them about conditions xyz, give your history &/or have them call me.
I go to the ER, first off I requested a female provider from the very beginning. I'm there waiting & this guy comes in I later find out he's the attending. I let him know that I had requested a female & that it was nothing to do with him. Unfortunately, he was clearly offended by this & huffed out of the room.
Now let me also say that this is the first time in as long as I can remember where I've been in an ER & not put on a heart monitor right away, but this was only one way they seriously failed.
So in comes the token female, she's an NP, that's cool, no problem there, but she literally starts grilling me about the history of my condition, asking very specific question about events that occurred more than 20 years ago & despite my telling her I couldn't provide specifics she had no problem, taking my guesses as fact & decided to use this info to base her clinical judgments!
Not only was she confrontational but she had ABSOLUTELY NO IDEA about my condition, it was so bad I had to google it & provide her the info! I gave her the contact info for my old MD, she spoke with her, My MD said she explained the condition & the seriousness of it & suggested that I should be admitted to the hospital.
Well, that's where it went to crapsville, this woman felt that her 20 minute knowledge of a life threatening condition outweighed the specialist who knows my history & has worked with me for 5 years! What's worse is that My old MD & I basically had to walk her through what she should be considering as I clearly fit the criteria for the condition. All the signs were there.
So anyway, she decided that she would not be admitting me, she made statements which trivialized the seriousness of my condition (because she didn't understand what she was talking about). I'm like are you serious, like you act like I thought it would be a fun weekend to hang out in the hospital! I was so pissed.
I requested to speak with the attending, yes remember Mr. huffer who was offended that I requested a female, he came in & immediately said "oh now you want my help" Biting my tongue, I explained my concerns & he essentially repeated what the NP said. Basically there's "nothing wrong" with me despite having the labs & treatment guidelines which contradicted this.
My efforts to explain were met with more narcissistic bluster & minimizing of the seriousness of my concerns. I finally gave up & asked for a copy of my labs only to find out that THEY NEVER RAN THE KEY TEST WHICH WOULD HAVE BEEN A SOLID INDICATOR of the condition!
When I realized this I told them & Mr. Pleasant attending had the nerve to tell me he would run it now! I'm like but wait you just told me you understand the condition, you evaluated it & have ruled it out But you never ran the KEY test & now that I've called you on it you want to walk it back?
No thank you, I had my fill of the extremely poor quality of care & lack of knowledge I decided I would take myself to another hospital which BTW DID ADMIT ME THAT SAME NIGHT! You can bet I'll be filing complaints about this experience every where possible. I wouldn't recommend this place to a kid with a cold!
outstanding staff. Was there with my 3 your old Granddaughter It did take 3 hours to be seen. Grandchildren cut her eyebrow opened so bad needed stichies. We told the staff that she was ready to see Dr Mcstuffin friends, they all went along with it. They helped her feel so happy and not scared. It was a scary thing. Thanks to all the Drs and nurses all the staff that helped a 3 year old feel salf and happy with all the Dr Mcstuffin friends. We can never Thank you enough, Tracy, Rosemary and little Kora
Saratoga Maternity - Reception forgot to send me to admitting on my way in to be checked, and nobody was at admitting when I came in to deliver, so during transition people were trying to get me to sign and fill paperwork. There was conflict between midwife and hospital staff. It seemed like the nurses didn't respect the midwife and kept giving me conflicting advice. During the first 24 PP I wasn't able to get any sleep because of paperwork, instructional videos and they kept insisting I woke up my daughter to nurse her, even though we had established a good latch and were latching regularly. By that night I was lucid dreaming and kept getting in 'trouble' with the nurses for falling asleep nursing. The next day I was criticized for nursing too often. I would not recommend this hospital if you would like to have a natural birth. If you do want to have a natural birth here the midwives at Saratoga Midwifery are very helpful. I was very happy with their service.
My sister has been a patient at Saratoga Hospital for 12 days now. From the ER, to the A1 unit and onto ICU she has received nothing but the best care. While there are speed bumps in everyone's recovery, all of the staff make you feel that your loved is safe, secure and cared for when you can't be there with them 24/7. Please consider Saratoga Hospital for all your health care needs.