Name: Riverside Auto & Truck Sales
Address: N3696 US-2, Iron Mountain, MI 49801, USA, US
Telephone: +1 906-774-2120

Riverside Auto & Truck Sales is a car dealer, located at N3696 US-2, Iron Mountain, MI 49801, USA. They can be contacted via phone at +1 906-774-2120, visit their website www.riversideautotrucksalesofironmountain.com for more detailed information.

Location :

N3696 US-2, Iron Mountain, MI 49801, USA

Contacts :

Added by Jopie, at 22 October 2016

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Teresa Broullire

24 February 2018

Love my Honda CR-V. They are so helpful in get oil and filter etc for me. Customer service is amazing
Ron Monroe

14 February 2018

Good experience very polite service person well taken care of!
Jeanne Gardipee

08 January 2018

This is an awesome Dealership. They listen to what you are saying and do their best to help. Very friendly.
Maureen Anderson

29 September 2017

The took care of my car in half the time I was told and it's working fine. The people are always so friendly
Diana Catale

19 September 2017

Great service and people there go out of their way to satisfy their guests as buyers are referred to. Have been a guest (customer of theirs for many years). And have been very satisfied will continue to do business with them.
Darla Zeimet

19 September 2017

We've dealt with Mary and Rick. BOTH are very knowledgeable and are concerned about our needs in a vehicle. Thank you.
Michael Buchanan

17 September 2017

We were traveling and had 300 miles to go before we reached home. Our truck started giving us a warning sign that was very stressful in the middle of nowhere. We contacted them on the road and knowing we wouldn't be able to be seen was ok, but just having someone look was all we were asking. We arrived on a Friday at 4:30 and by 5:30 we were on our way home!! The staff was amazing. They took the truck in right away, took the staff needed to fix the problem, and sent us on our way.
We could not have been more pleased. This was a perfect ending to our vacation:)
Thank you to everyone in the service department who got the job done so thoroughly and quickly. It really meant a lot to us.
Shaun Sabotta

25 April 2017

I had a very poor experience the last couple times I tried to deal with Riverside of iron mountain. This dealer ship was not willing to work with me at all, the price they list is the only price non negotiable! Trade offers are VERY poor, they offer the bottom of the barrel on your trade, they don't go out of their way for you at all it seems. I personally would not and will not ever deal with this dealership again. I highly recommend "Stateline" out of Crystal falls/Iron River!!!!!!!!!!!!!
Tarra Bjorkman

28 March 2017

Awesome sales rep Rick bad automotive department, they don't listen, they just plain out don't care..

Bought a 2011 Dodge Journey from here in November of 2014, ran great I just love that car. A year later I Bought tires from Riverside and they never got rotated but yet free rotation for the life of the tires. Had to replace my brand new tires not even 6 months later because of no rotation I couldnt even get the tires warrantied. Next oil change my fluids were not checked or filled. Now my Dodge Journey is broke. Very upset
Joseph Principe II

08 November 2016

I had an Excellent Sales Agent Rick he took his time to listen to me what I wanted in a New Vehicle .

Now I will say my First Experience at Riverside Auto was Very Bad !!! The Sale Agent did not listen to me at All. She had her mind on selling me what she wanted to sell me .

The sale agent got inside the vehicle and started to Cough very bad , I had interrupt her said , Can I have another sales agent so I would not get sick from her

Then I explain to my Sales Agent Rick I need to have GPS and they simply forgot to put in the vehicle , I went back and ask Rick , what did I say my needs of a vehicle I was going to get so after Rick spoke to his boss they put the GPS at part of there Cost and I had to pay part of it , Talking about Not listening to the Customer Needs

Now there Financial Department Mr O'Connor , first he rush all the paperwork in my face to sign !! , then on paper he quoted me $ 28,800 and after sign the form and found out later on the contract it said $27,800 it was a $1000.00 mistake !! after I sign it and the Financial person did not point this out to me , I wounder why ????

Mr O'connor also knew that I did not want the Extended Warranty Program and I found this Mistake early and I had to Called the Owner Riverside Auto to get this Mistake fix

Mr, O'Connor also took his sweet time !!! and drag his feet on scheduling my vehicle under coating for weeks and months , it got so long that I cancel the Under coating and had to wait sometime to have the money I paid for it to be sent to my bank

There Service department is close on the Weekend , I found out the Hard way I bought my Jeep on 3/24/16 and on 3/25/16 the transmission went out !!!!! I should have returned the vehicle and got my vehicle I traded in back . So I had No Vehicle for the Weekend !!!

I have had several thing go wrong with Vehicle and such things as the Transmission not running property and so I just recently when back and on 2/11/16 and the service agent said to me her technician found nothing wrong with in case of something happen again call us , Well how do you call them if your stuck somewhere with out cell phone service or when there Close on the Weekend , I had to go the Owner again to get some action started to get it fix , I told her and the Mechanic I am not going to take there word on what would happen again , So they listen to me and order the parts

So I speak to my Fellow Veterans if your looking for another Jeep , Truck etc , Look elsewhere

There Financial Person Mr.O'Connor to advantages of a , Disabled American Veteran

Lesson Learn I will Never Buy a Vehicle Again from Riverside Auto and for me I will always look twice at my paperwork.

If your being Rush like I was from Riverside Auto just leave and go to another dealer

Extremely Poor Customer Service
Dave Andersen

01 November 2016

I have been to the service department 3 times in the last two months. The first trip they did fix what needed fixing but did not reset the change oil light. I also had to call them to find out when the car was ready. The next visit was three days ago and they said it was fixed. Again I had to call THEM to find out if it was done. Brittney apologized for the lack of communication. Again, today, I had to bring it in for the same problem, low tire light. Brittney called and told me what they found and when I saw the screw that was in the right front tire it was obvious it had been in the tire for some time. She apologized for the inconvenience and is obviously trying to restore customer confidence in Riverside's service department.
Chris Haber

29 October 2016

This place is garbage. Sales people and administration had no idea what they were doing. In one day I bought two vehicles from them. I was there for literally 9 hours. I dealt with their incompetence all day long. Mind you I paid for one vehicle with 13 grand in cash which has to make the process a lot easier. But the next vehicle I bought took 7 hours to finance. Lets just say I was there so long that they had to buy me lunch for the day. They don't negotiate on prices because that's all these idiots want is their commission. After spending all day their and finally being able to drive off the lot, the next day they contact me again telling me that 600 dollars of the money I gave them toward the total is going to be refunded to me which I was happy to hear. But even after that they still needed me to go back and forth to keep signing papers even showing up at my place of work to have me sign more papers, which the person having me sign them didn't even know what they were for or couldn't explain anything to what I was signing. I made her find out before hand. 2-3 weeks later I receive a call stating that the check of 600 dollars they refunded to me, that they needed it back and that they made a mistake. I refused to give it back for the simple fact that1. I bought 2 vehicles from them that day totaling in over 50,000 in purchases. 2. it was their mistake that they refunded me the money and it was coming up on christmas time. 3. I spent enough money driving back and forth signing papers. 4. I paid 600 dollars to have them do a spray in bedliner and they drove my truck to Escanaba to have it done, used all my gas and refused to refill my gas tank. I dealt with whoever the general manager was at the time, I believe his name was Sean. He was the most unprofessional, arrogant person I have ever met. When I refused to pay the 600 dollars he threatened me to press criminal charges claiming that the check "bounced", even though they refunded me the money in full. Needless to say this business turned around and sued me civilly in court of 600 dollars. After I dropped 13 grand in cash, and bought a brand new truck for $34,000. I cant make this crap up. This is how this place conducts business. My only positive thing I have to say is the sales woman I dealt with Mary, was very sweet and informative to a certain point. I would absolutely 100 percent never recommend a single person go to this business and deal with what I had to deal with. If I could give negative stars, I would.