About
Location :
Added by Jopie, at 07 December 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
Gallery
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12 Reviews
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14 December 2017
We went to trade in an old jeep for a newer model. Will Walton was amazing! We got a great trade-in value for the old one, and the customer service was fantastic. Highly recommend!
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05 December 2017
I bought a used 2013 Ford Focus from this dealership and had multiple problems dealing with their customer service. They sold me an extended warranty and a Zurich Shield plan claiming it included a yearly interior/exterior detailing for two years, then backtracked on this claim when I requested the service six months later.
I also had a warranty repair on my transmission they refused to work on. Customer service repeatedly cancelled my appointment, forcing me reschedule multiple times. When they finally saw my car I was told there was nothing wrong and there was nothing they could do.
It just so happens that Ford issued a recall a few months later for my exact issue. I took my car to Fox Ford in Grand Rapids and it was fixed in a few days. Whatever confidence I had left in Harold Zeigler was completely gone.
We have since bought two more cars from Fox in Grand Rapids with zero issues.response / report this review -
08 November 2017
Have purchased two different cars from Harold Zeigler Lowell with Matt T. Wouldn’t go anywhere else to buy a car. The customer service here is AWESOME, you can trust them with what you are looking for and for the right price. Great team, great service.
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08 October 2017
We have bought our last 6 cars from Chris Cisler, here at Harold Ziegler Ford in Lowell. He takes excellent care of us and makes buying a car a pleasurable experience. Definitely recommend!
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23 September 2017
Let me update one more time. The sales manager literally was raising his voice and talking over me. Don't come here.
Also, most of their reviews are probably incentive based. Or paid. Why? Because look through the comments/reviews. They go out of their way to make sure that any "bad" review (more like honest) has their side plastered below indicating how the customer is wrong, but that they wish the best for them. That's terrible customer service. Apologize and own up for your actions. It's 5 or 1. Hardly any in between.
The service department is terrible. Drive to 28th st. with all service needs. (7/24/17) wanted papers for warranty/recall work done and treated me like a huge inconvenience. This location needs to improve their customer service skills, or they're going to suffer.
Got my car from them almost a year ago, and I've had nothing but problems and poor customer service from this dealership. The service department fixed recalls on my car, and in the process they made all of my windows off track. I understand accidents happen, but after taking my car back, I had to take it back AGAIN for the same issue. They're pushy when it comes to sales, never return phone calls, and they don't explain their policies clearly. I won't go back here.response / report this review -
01 September 2017
Have had really great experiences here so far. The girl in parts is extremely helpful and friendly and always goes the extra step to help. I had an oil change done in June and they knew I was waiting with a curious busy toddler boy and I know they made sure to work as quickly as possible to ensure my wait wasnt long. this mom appreciates that! We will be back for our needs no question!
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22 August 2017
I was shopping for a used car this past spring and sent several requests for more information using the online tools on their website. This is a common way to initiate contact for first-time buyers in their 20s (who I'd assume the dealer wants to sell to), but it was over a month before I heard back from anyone at all. By that time I had already been driving my new-to-me Hyundai from the local Fox dealer for a few weeksthat dealer got back to my online request within half an hour. I get that your online experience is only a part of running a dealership, but it matters quite a bit to people like me, so someone else won my business in this case.
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15 May 2017
My wife and I were searching for a new Ford F150. We found Zeigler Ford on the Web. We searched there inventory on line and found very good prices and the exact truck we were looking for. We traveled to the Dealership And met our salesman Matt Flanagan. Matt impressed us with his knowledge and expertise. We got a great deal! We purchased our new F150 xlt and couldn't be happier!
The whole experience with all the professionals at Zeigler Ford of Lowell MI.
Was excellent!response / report this review -
20 March 2017
I recently purchased a Ford Fusion and the experience couldn't have been better. Matt Thomas and his staff were professional and courteous and made the entire buying process easy and simple. I will certainly keep the great folks at Harold Zeigler Ford Lowell in mind for my next vehicle.
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22 February 2017
Got there at 6pm and left at 8 pm with a Ford Escape. Left with a deal that I was comfortable with. Mike and Matt were extremely nice and helpful. Both of them stayed after closing to make sure everything was in order. Very happy with our experience at Harold Zeigler Lowell.
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16 January 2017
We just bought a 2016 Ford Flex this weekend and had the best car buying experience we have ever had. It was simple, easy, fast and our sales guy, Cody Kloostra, was AWESOME! We HIGHLY recommend you get in touch with him for your next car buying adventure! We could not believe how smooth the entire process was! All within a couple hours or so, we had our old vehicle appraised, traded in AND we drove home our new car at close! My husband and I HIGHLY recommend Cody and HZ Lowell! Thank you! - Dan and Natasha
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14 December 2016
Collin Ulvund made buying my first car a smooth process! He was super helpful and answered all of my questions, didn't go over my budget, and honestly found me a really awesome car that fits all of my needs and was a GREAT deal, being a 2014 Ford Escape with under 25,000 miles. I definitely will come back, and refer friends to this dealership! Super helpful, relaxed and fun! Thank you!!!
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