I stay in a Marriott property on average every other week. This is the most unclean one that I have stayed in. I have been in three rooms there and I have found food, wrappers, dental flossers, hair clips and (in my opinion) an excessive amount of dust around the night stands and bed. My last stay I actually found animal droppings under the sheets, in the middle of my mattress. It's a shame, the staff is very friendly (why I gave them 2 stars), however I have never met with the manager. The manager did email me though, to apologize for my dirty room. I guess he/she was too busy to do it in person. (I was there for 4 nights)
Our client, comedian T. Murph, is constantly on tour and staying in different hotel properties. The rooms, staff, and accommodations make this place one of his favorites and he asks for this hotel specifically when booking gigs in Buffalo! There's also a free breakfast and a laundry room which is really helpful for touring entertainers. Thank you for taking such great care of our client and for providing those traveling with Ignite Hospitality Services a wonderful experience!
Service was just terrible during check in. Lack of attention and not at the Marriott level I'm used to. Very aggressive dog was in hotel hallway, carpet in room very dated. Sofa was also less than appealing with stains. Lots of other hotels in same bloc, will certain skip this property on future trips to this area.
Great location all around! Right off of the interstate and just a short trip across town to the Anchor Bar home of the Buffalo Wing! Lots of food options around the restaurant both quick stops and full service. The hotel is also conveniently located less than an hour to the Canadian border and also a reasonable distance to the beautiful Niagara Falls. The room was spacious with a standard fridge, large sink, dishwasher, and a cooking range. The bathroom area was great with lots of closet space. There was also a large couch and easy chair as well as a work desk. I had to do laundry on my trip and it was very reasonably priced and cheap! Only 2 dollars to wash which is as cheap at the laundromats in my area. I also enjoyed the complimentary breakfast before my long drive the next morning with an option of fresh made Belgian waffles! If I am up in the area I will certainly look to stay here again!
Our experience at Residence Inn in Buffalo couldn't have been better. Quick check in, beautiful location, and huge room. 2 private bedrooms each with a bathroom and a living room. It was perfect for the last night of our tour.
The whole place was quiet and clean and we enjoyed the easy access to parking. There are a ton of things nearby, including Starbucks and the mall, so you'll be able to stay busy while in town.
We slept great and had a great time.
Just FABOULOUS!!! Workers are attentive, helpful and most of all pleasant. Room is a suite. Most beds are soft wherever I stay since I travel often. I will give the Residence Inn a 8 1/2.
Had the pleasure of staying at this location a few weeks ago. We were in town for a football tournament and used this as a base for our entire team. Staff went above and beyond to make the stay a true home away from home experience,even to the point of the receptionist (Jim) putting on a magic show for the kids ,absolutely brilliant. Also spoke with one of the managers who happened to have grown up in buffalo and provided great info on things to see and do.
Is there things that could be improved, yes,but outside of replacing the furniture and carpet every month or so, you just will never please everyone.our 2 bed suit was clean and well appointed ,and was kept so for the duration of our stay by a more than capable housekeeping staff.
I think perhaps some of the negative comments about the conditions of the hotel possibly come from guests not realizing it's also a long stay facility and some guests do prepare meals IN their rooms.if you're looking for a 5 star midtown Manhattan type Marriott this will not please you, but if you want a clean, friendly ,centrally located hotel to stay it's a great choice.
Again thanks to Jim and the manager (her name escapes me, sorry) for making our stay a true 5 star experience.
Nice quite place to stay. Just off the highway. Not too far from the falls. Breakfast is not great, should be improved. There are few fast food options in walkable distance. Little pricey for what it's worth. Room was clean, comfy. We didn't use it, but there is pool and gym if you are interested. Hard to find without a GPS, may be need better signs.
The hotel is really nice, I checked in in the late night but the lady on reception was very helpful, she did it quickly. Indoor swimming pool for adults and kids is really good thing about the hotel. Breakfast is okay but evening drinks for first 3 days of the week are exceptional. Location of hotel is great, groceries, Mac D, Chipotle is on walking distance. We enjoyed our 2 weeks stay there.
Hotel is very nice and in a convenient location to the mall. Clean rooms and a very nice staff.
Pretty typical Residence Inn. Rooms are spacious and clean. The staff was very friendly and helpful. I will stay again when in Buffalo.
Good Residence inn. Awesome staff let me check in early. Room is clean and the corporate rate is very fair.
We rented a room for our parents for their anniversary here. They said they enjoyed their stay. Victoria, at the front desk, was so pleasant! She made the whole process easy & had the gifts for our parents brought up to their room!
I stayed here for 2 nights and it was like I was at home. The front desk was very helpful in getting in and out around town. Whether it was calling a cab or showing me a bus route they were very informative. My room was really great especially with the bedroom being separate from the kitchen and living room. It snowed most of my trip so I didn't want to get out when I didn't have to and thankfully your in walking distance of several great restaurants. And also a huge mall with any and everything you could need. Would recommend it to anyone!