I wish I did not give them no stars. ROSE head of housekeeping was spying on me through a camera in the pool area. That was really creepy. And when your a Gold member of Hilton your expectations are higher when it comes to customer service. Lastly do not stay here for the free breakfast because it is horrible. However the pool is beautiful but Rose made that experience not so pleasurable.
Very clean, centrally located (especially if in town for bills game), nice staff, updated room, close to Niagara area/falls.
Only reason I did not give it a 5 stars is because the beds are hard as a rock like sore back all day the next day hard. Other than that it's a nice place to stay
Good service. When we needed amenities they provided. We wanted to check in earlier than regular time and they accommodated it. Breakfast was okay. Location is close to many malls. And the airport
Great service. We arrived in Buffalo for Black Friday the night before, and were out shopping all night and morning. They found us a room for early check in right away and the process couldn't have been smoother. Great amentities provided from the front desk, and the continental breakfast had a variety of options. Close to all shopping and big Dept stores. Would definitely come back again for shopping.
Clean. Nice staff. Very helpful services including shuttle availability. Gym is open all night. I questioned the ear plugs near the phone until the morning flights began to run (not that bad really). Drop the black out shade if you end up with a room on the higher floor and near the trucking company. Security light is very bright
The check was easy. The ladies at the counter were sweet and let us know about breakfast on the morning (which we did attend ). They explained to us how the mart works. My fiance de-magnetized her room key. They were wonderful and quick about the issue. Swam in the pool also and that was a fun time. Spend some time on the whirlpool as well. All and all great stay.
The thermostat has a built in sensor that shuts off the air conditioner when there's no movement in the room. Therefore, the AC shuts off while you sleep and whenever you leave the room. You wake up in an oven. If you leave the hotel for just a few hours, the room is warm when you return. The longer you're gone, the hotter it gets? The staff was kind and brought me fans, because even the HVAC people can't shut off the sensors. The fans just blow hot air around the room. I wouldn't stay there again. Should I consider staying in another Hilton property, I'll call to see if their thermostats are the same.
Everything was nice. The only thing that was weird was the washroom door. Nice idea, but did not work for me. Also, change lights the washroom to LED. With all the light making it nice and bright.but it alsk makes it very hot. LED lights would be as bright and much cooler. Last thing, stronger fan in the washroom.
Very nice room, great breakfast. Baseball team had a great time in pool. The parents enjoyed the lobby. The refunded night when tournament was canceled. Very happy.
Nice place with remodeled rooms and good breakfast. Good coffee 24 hours a day too. I stayed here for work for a week. Nice hotel that has been recently remodeled and Joseph at the front desk took good care of including dropping off my FedEx envelope at FedEx Office. Would definitely stay here again.
My girlfriend and I stayed overnight for my birthday. We live locally but wanted to get away for a night and this hotel was the perfect answer. The room was fantastic, as was the pool. We went swimming twice in our stay and we were all alone both times. The complimentary breakfast they had was superb. It had eggs, hash browns, waffles, oatmeal, cereal, toast, bagels, muffins, yogurt, fruit, and more. Overall, this was one of my best birthdays ever and Hampton was a big part of it.
There is construction going on by the driveway entrance. Lobby was clean. Room was clean although the phone didn't work. Entry into the room was narrow so be careful with big suitcases​. Room temperature was good and able to be adjusted. Checkout was fast and friendly. Hotel staff were very friendly and helpful.
Could use more breakfast available nice staff but they didnot tell us there was 45$ tax extra on our bill but they cleared it up overall good room and a indoor pool.
Great hotel right in the thick of the strip! Surrounded by so many restaurants and places to shop the location couldn't have been any better. This is their 22nd year in business and it certainly doesn't show. The rooms are clean and spacious. Microwaves are provided upon request and the complementary breakfast is delicious! I would highly recommend this hotel to any traveler or overnight guest.
The entry way was clear of any clutter and the coffee table was full of everything. It's common at other hotels that this area would be out of stock. Coffee was really hot. Front desk personal was friendly and easy to talk to. My room was nice and clean warm, especially for being a cold night like it was.
Thanks for a good experience!