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I got a really good deal on the Grand Suite for this hotel, so I paid relatively little money compared to the normal price of the room. With that being said, the hotel/room was mediocre at best. The shower looked like it had not been cleaned in months. The light fixture in the bathroom, as well as the shower head were both falling off the wall. The coffee pot had old water in it, a minor complaint but still kind of gross. Also, we stayed in November which is normally cold but it was actually pretty warm the days we were there, reaching 60 degrees during the day. When we tried to turn on the air, it would not turn on, only warm air came out. I am assuming they turned the air off for the building and it made the room miserably hot.
The only real positive is that it was in an okay location. It was about a 10 minute walk from the Red Line and near many shops and restaurants. Aside from the complaints above, the room was big and enough room for three people. I would not stay here again, especially for the price it normally is.
I got a really good deal on the Grand Suite for this hotel, so I paid relatively little money compared to the normal price of the room. With that being said, the hotel/room was mediocre at best. The shower looked like it had not been cleaned in months. The light fixture in the bathroom, as well as the shower head were both falling off the wall. The coffee pot had old water in it, a minor complaint but still kind of gross. Also, we stayed in November which is normally cold but it was actually pretty warm the days we were there, reaching 60 degrees during the day. When we tried to turn on the air, it would not turn on, only warm air came out. I am assuming they turned the air off for the building and it made the room miserably hot.
The only real positive is that it was in an okay location. It was about a 10 minute walk from the Red Line and near many shops and restaurants. Aside from the complaints above, the room was big and enough room for three people. I would not stay here again, especially for the price it normally is.
This hotel was fantastic. Some of the best service I have had in any restaurant ever. Food was exceptional.
The location was great. Only 1 block off of Michigan ave. The room was very spacious. I would stay here again. The only cons were the room could use some updating and the elevators are tiny (not really that big of a deal though, in my opinion).
I have stayed in many hotels from California to New York this hotel was endearing and had personality but I would like to say for the 360 some dollars I spent to stay here for 1 evening (while working ) I was not happy nor was I comfortable! I was greeted by a pile of ants in the bathroom and after my shower I almost fell down because the entire bathroom was so slick , no exhaust fan no shower curtain so there was water flowing over the entire floor and the bed was seriously the most uncomfortable bed I have EVER slept in in my entire life !!!! I have worked in places all over the entire United States and this was seriously close to the worst 😣. I NEVER write reviews but I cannot believe the amount of money I spent on this hotel and the serious lack of convenience or cleanliness was horrific.
The hotel was nice but our rooms were not ready when they were suppose to be. Some were not ready until after 6 pm and we had a rehearsal dinner to go to. Staff really didn't seem to care either.
Would recommend only if interested in history of hotel. The lobby is very small and in a constant state of chaos. You do receive help with your bags when you arrive. Only one doorman assisted with cabs. The bed is wonderful and the bath is beautiful. If you have bad knees you won't be comfortable with the rest of the furniture as it sits very low. The air conditioner sounds like a jet taking off. The kitchen light fell down and 3 days later when we left it was still down. Too many quality hotels in Chicago to stay here.
Bed was very comfy and room was cozy. Didn't realize the louvers for the HVAC were closed until we were about to leave, so it never seemed to cool down. Alex (Valet/Bellhop) was amazing!! Recommended several spots we wouldn't have gone to but glad we did.
This hotel is in a great location - right next to the Hancock building, close to shopping and just a few blocks from the red line. The bed was extremely comfortable and the room was nicely appointed, although the carpet was a bit shaggy and dingy. I stayed at the Raffaello in May and the weather was cold and hot. The hotel controls whether the heat or AC is on, so be mindful that the thermostat may only blow out hot air if you're there during a random hot day and need AC. All of the staff were friendly, but not knowledgeable of hours and menus when asking about local places for a late bite to eat. I recommend the Southern Cut restaurant across the street if you want a late bite. Everything we ordered was incredible*. See my Southern Cut Barbecue review next.
There is a donut shop downstairs and a bar that I did not get to see on the 18th floor. In the afternoon there is infused water in the lobby.
I hope to stay here again soon!
It was only a 2 minute walk to the Willis Tower. There is also a very good BBQ restaurant kiddie-corner from the hotel. The rooms were surprisingly spacious; nice TV, and a huge bathroom with a waterfall shower head. Only reason for 4 stars is the rooms were slightly outdated and I believe they had enough room to fit 2 queens, but the full beds were still comfortable!
This was my second stay and it kept up the standard. Helpful, engaged staff, beautiful, clean rooms and super doormen work together to keep guests happy. We tried for early check in and there was some confusion but the front desk quickly offered a solution.
Out suite was quiet and spacious. We had a beautiful view. The bed was incredibly comfortable.
Our next visit will include the Raffaello. It just wouldn't be the same somewhere "commercial" and miss out on the extra special amenities.
This was our second stay at the Raffaello, and I am so glad we came back. Located right by water tower, makes it easy to get to and to get around town. The rooms are smaller, but quite roomy by City standards. They are updated and clean! The staff is friendly and professional. We recognized several staff from our previous stay. Extra bonus is the amazing donut shop in the lobby (glazed and infused)--a must! Also parking was easy and as affordable as Chicago gets. We will be coming back!
This was an overnight stay with my wife; we stayed here once last year as well. The staff was incredibly helpful. The rooms are very nice; the showers are awesome. Location and price couldn't be any better. And having Glazed & Infused (incredible donut shop) in the hotel lobby makes it even better! Only negative was the temp in the room - thermostat was set for 60 at night but there is no way it got below 75. If we were staying a second night, I would have said something to management sooner. Overall, a very good hotel!