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Added by Jopie, at 29 March 2014
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9 Reviews
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10 September 2017
I don't recommend anyone to this place. I wen't in for a oil change and it took them 2 + hours. I set up appointment and everything and when I showed they told me I had to wait. PATHETIC. If I could give them zero stars I would.
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24 July 2017
Just started going to this place again. They have treated me right so far. I think there is a new manager
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28 February 2017
I went to get some used tires mounted on my truck. I get there the prices I was told the day before had changed and went up 15 dollars which isn't bad but ok I was still gonna get the tires changed. Well David the car check in guy walks out and is looking at my tires that are going to be mounted and they are decent tires and he makes a rude comment and ask where I bought these tires and why would I buy them. Then he proceeds to tell me that they can't mount a used tires after I had explained that the day before on the phone they where going to be used tires. Then he calls a different location where the tell him if there is enough tread and the date code on the tire that they could mount them and he goes back out to look again and I already called and got an appointment for some where else. Do not go to these guys there shop is ran awful and they don't care about anything. If I could give them zero stars I would.
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24 February 2017
Thanks Pepboys for deciding to not inform me of the 20% discount you are offering your other customers after I ask to utilize the military discount (which is 10%). I didn't notice the 20% off coupon on the other side of the counter until you had already printed off the receipt and when I asked, you shared that you conveniently forgot to mention that there was a 20% discount and then stare at me as if just challenging me to say something. Last time you didn't put my hubcap on correctly and it fell off just driving out of your lot and you wouldn't replace it, and now you wouldn't bother reprinting a receipt with the better discount? I advise others - do not go here unless you feel like being ripped off.
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30 December 2016
As far as car repairs go, the most pleasant experience I have ever had. Kyle and the crew were quick, honest and the customer service was amazing. I will never take a vehicle anywhere else and highly recommend. The most professional service I've ever experienced in auto repair. All the way around, a great experience.
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09 February 2016
Do NOT go here. I took in my Sebring to have my power steering checked and they almost screwed me over.
The manager made me wait at the counter, and when I explained the situation, she INSISTED that I 'go get lunch' and 'come back in an hour.'
So I did, but I went to the Hardee's next door and watched them work while I ate. They didn't do a thing beyond looking under the hood and turning her on. My power steering only squealed when I start her in the morning and after that you never hear a peep. I was told that I needed a new rack and pinion when I came back -- a part that that's BRAND NEW in my car.
I went to another shop and my problem was MUCH less severe -- BELT ADJUSTMENTS.
These people will gauge you and not do their job. I will never go to a Pep Boys ever again. Shame on you.response / report this review -
10 August 2015
To be honest just got off the phone with two separate locations and their employees couldn't even answer a simple question on how to tighten a throttle cable I wish this place would just go out of bussiness
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25 July 2015
From the first call placed i knew this was going to be a great experience! Very good customer service, very informative. I usually do all my own work, but they were running a special so i took my car up there. Service was so good that i was back up there the next day with another family members car.
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05 April 2014
I took my car here after having an issue with my tire. I know absolutely nothing about cars, so I was automatically thinking worst case scenario. It turned out to be a screw-up on my part, but the mechanics (Jeremy & Randall) were super cool about it and not at all annoyed or put-out like most mechanics I've encountered. And it was a very easy fix. I did however had to take it back a couple of days later cause I was hearing some weird noises coming from that same tire, But the mechanics working that day (Derek & Dillon) were also just as awesome and fixed it in no time. I live between 9th & Scenic, but from now on, I'm taking my car to the Fairfield location since I feel like I can trust them. Thank you all. 5 stars.
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