About
Location :
Added by Jopie, at 02 December 2016
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 8:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 8:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
Gallery
Add missing information
14 Reviews
-
23 December 2017
WORST customer service I have ever experienced at any dealership in my entire life. Dropped corporate vehicle off for a quick repair, and was told I would have it next day. Received no loaner vehicle in the meantime. Never received any calls. Called many times only to be put to voice mails with no returned phone call. After demanding to speak to an actual person, I was told that my car was still not ready because the person working on it called out sick? I was told I would receive a call in 5-10 minutes when they found out the update on the vehicle. STILL NEVER GOT A CALL. I have 90 year old residents who cannot go with our driver for their groceries and Christmas gifts because they are unable to climb into the bus, our only other vehicle. This dealership has managed to turn a quick job into a nightmare. Voicemail after voicemail with no response. Unbelievable! Bring your car to ANY other Mercedes dealership but this one if you want quality work!
response / report this review -
16 December 2017
Top-tier service professionals
I was visiting Tampa when a warning light came on in my 1994, SL-500, and it started to lose power. Fortunately, I was able to pull out of traffic onto a side road, and call AAA. Good fortune #2, I was close to Mercedes-Benz Of Tampa, so the AAA towing fee didn’t cause further anxiety. Good fortune #3, the service representative who received my vehicle was JESUS VALIENTE.
Jesus exuded calm professionalism – a tonic for this driver who feared being stranded.
Because it was late in the day, Jesus arranged a loaner vehicle, and explained the likely diagnosis time. From that point on, Jesus kept me informed on diagnosis, remedy, repairs, progress and setbacks, costs and final tally. My 23-year-old vehicle requires special mechanical knowledge and patience, requires special orders for parts, and always involves setbacks. (The vehicle is older than some freshman mechanics.) Thanks to M-B Of Tampa, my vehicle is now headed toward its quarter-century.
Jesus made me feel as if I were Customer-of-the-Year at M-B Of Tampa. I nominate him as Employee-of-the Year! He is an outstanding representative of the dealership, and of the M-B marque in general. He could lead Customer Service in any industry.response / report this review -
08 December 2017
Service department: I was impressed with how well it is organized, polite staff, to include great service!😊
The waiting area 😁was nice, but the seating to focuse more on back support. Especially those who have ♿weak backs. 👍Maybe a couple of outdoor benches, too.response / report this review -
06 December 2017
Could not have asked for a better Experience!! This dealership was great to work with from Start to finish!! I drove from Atlanta to Tampa to make this purchase and everything was just like they had promised on the phone. From Julie Boland the Sales Consultant and Tom Fallon the Sales Mgr the entire process was a joy!!! Raphael Silva the Product Specialist was second to none!! He even offered his cell number if my wife had any questions! Give this great group of people a chance to earn your business, you will not regret it!!
response / report this review -
06 December 2017
Wow!!! All I did was track a price of a vehicle on your web site. I immediately got an e-mail followed by a phone call. I told the caller to leave me alone. The next day I got another phone call from a different person. The next day I got the following e-mail:
I'm just checking in to make sure my staff is taking care of you and that we are doing everything we can to get you into one of our vehicles. Please let me know if you're still in the market and what it will take to earn your business. Thanks.
Tom Fallon
Sales Manager
Mercedes-Benz of Tampa
I’ve heard of pushy dealerships, but NEVER expected it from a MB dealer. Are you really that desperate for business??? This is not the way to “earn my business”!!!
If I had any thoughts of ever buying a vehicle from your dealership, this little episode negated that!!! I can’t wait to tell all my friends and post this as a review on your web site!!!response / report this review -
27 September 2017
I was looking for a certified used car. The gentleman was nice but the condition of the cars they showed me was questionable. Making noise at idle and dirty
Fingerprints all over the insides. Found the same car on autotrader for 31500. He said he would sell it to me for an additional 5k. I didn't tell him about the website ad obviously. I did pass but be prepared with printed ads before you go if you shop certified used.response / report this review -
19 September 2017
Great place. Great people. Easy to do business with. Strongly recommended if you are in the market for a car. Ask for Jordan.
response / report this review -
21 August 2017
I haven't bought a car from the Tampa location, but my wife and I usually get our car serviced here. From the service aspect, they are excellent. The staff is friendly and they work quick. The dealership is very clean and they even clean your car once completed. The location is on Dale Mabry which can get pretty busy at times. But then again, location is everything.
response / report this review -
11 August 2017
Service is usually on-time. When I schedule my appt. they never tell me who will be handling my account that day, yet it's the first thing the valet asks me each time. Nice waiting area with a wonderful coffee bar that connects with people in the community in a meaningful way. Next time, I'll ask who my contact on day of service is so I'm ready for that question. Otherwise, good service as is expected from Mercedes-Benz.
response / report this review -
15 June 2017
Hands down the best customer experience of any dealership. The employees are all very helpful and make dreams come true even when you think it's out of your price range. We are currently looking at our second vehicle from here and I would have never thought it would be this great. Thank you Mercedes-Benz of Tampa.
response / report this review -
12 June 2017
Find a different dealership.
These guys are really nice and helpful, until they make their sale. Extremely responsive at first, but once you are out the door you do not matter. Only follow up was my salesperson coaxing me into giving all 5 star reviews on a review sent out shortly after purchase, he would miss his bonus if I didnt.
Almost 2 months now and I still do not have the plate they promised me, they let my temporary expire- When a replacement was supposed to be over-nighted to me, I called the day it was supposed to arrive to find it was still on the persons desk.
Now with my clear coat on my 2017 vehicle showing signs of failure on the hood they apathetically respond and tell me I can take it to another dealership.
I would not suggest this dealer to anyone, does not feel good giving them business, paying for a nice vehicle, and then getting left by the wayside as soon as they have your money.response / report this review -
03 May 2017
It was great seeing all the positive reviews from your customers then the follow up message from the owner But I have been in the hospitality industry for many many years and I was so surprised that individuals that had challenges did not receive a response consistently. Perhaps you contact them using another method towards resolve but it reflects poorly that many concerns are deemed not important enough to warrant a public response. Should we get the impression that any concern would not be addressed?
response / report this review -
03 February 2017
This week, I brought my car in twice for separate indicator light warnings on my dashboard. Since I was in the area, I stopped by the Mercedes Benz of Tampa Service department. Both times, I was greeted quickly & courteously. Both visits required minimal waiting despite not having an appointment. The "triage staff" did an amazing job addressing my concerns as well as Stephen King, my service advisor, who had me back on the road in no time. Keep up the great work! I appreciate your efficiency.
response / report this review -
09 December 2016
We bought the ML 350 last weekend. Amazing car! We got great service and was very impressed with the knowledge of our salesperson Gary Green. He was extremely insightful, very knowledgeable and easy to talk to. We had a great test drive and healthy discussion about the car. We left without feeling pressured, and returned the next day once we we're clear on what our options were and had a chance to sleep on things a little bit. I couldn't help but notice how clean the garage was while enjoying a smoothie. The entire facility is a first class establishment from it's people.to the product they are selling! I would highly recommend Mercedes-Benz of Tampa to anyone looking for classy new car.
response / report this review
