Name: Mercedes-Benz of Birmingham
Address: 1800 Montgomery Hwy, Hoover, AL 35244, USA, US
Telephone: +1 205-403-5179

Mercedes-Benz of Birmingham is a car dealer, located at 1800 Montgomery Hwy, Hoover, AL 35244, USA. They can be contacted via phone at +1 205-403-5179, visit their website www.mbbhm.com for more detailed information.

Location :

1800 Montgomery Hwy, Hoover, AL 35244, USA

Contacts :

Added by Jopie, at 18 April 2017

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Jana Maxson

27 December 2017

We had a great experience at Mercedes-Benz of Birmingham. They had an amazing selection and you can't beat the prices. The financing was quick and easy. I would highly recommend to anyone looking for a new or certified pre-owned Mercedes.
Casey Weatherly

12 December 2017

My entire experience at Mercedes-Benz of Birmingham was fantastic. It turned the dreaded experience of buying a new car into an enjoyable one. The staff was beyond friendly and knowledgeable. The actual dealership was top notch..clean and offered great refreshments. Will refer all of my friends!
Jason Gray

17 November 2017

A wow experience!!! I've purchased about 10 cars and Mercedes of B'ham was the best experience I've ever had. From the wonderful dealership having complimentary Edgar's Bakery food and beverages to the friendly staff that make you feel comfortable the whole time you are there. Joe Coons was my sales professional and Joel was one of the manager's I dealt with. They were great to work with, Joe knew his cars and was very friendly and not pushy. Joel one of the manager's truly made me feel like I won and got a fair deal. This was my second Mercedes and I have to say I've never experienced a better service dept. in my life. Amazing staff, my service manager Tory has always been super nice and trustworthy. The loaner car program they have there is clutch too! I will never go to a different dealer as long as I need a car or need service.
AJ McCarron

02 November 2017

Awesome experience with this store! I was dealing with salesman Kerry Murphy the whole time and he was fantastic. He called back quickly and was always on top of everything and did a great job of keeping me updated on our car. Great experience and we will be back to deal with him again in the future. Thank you again Kerry Murphy. Great Job!!!!
Stacey Mazin

20 October 2017

Dealing with Mercedes-Benz Birmingham has been a most pleasurable experience. From the fine and attentive service we received from the excellent Mr Joe Coons to the exemplary Mr Joel Garcia who extended every courtesy regarding the purchase of our second C300 from this fine establishment. The advice from F&I manageress Mrs Kim Underwood was professional and courteous to boot ! From the way they treated us staying late into the night to the loan vehicle overnight and the genuine interest and care shown to myself and my husband All I can say is 5 Star WOW !!!! Thank you ever so much we know where we shall be purchasing our next Mercedes. Awesome job Guys !!!
Rosa Shannon

17 October 2017

Love the dealership atmosphere. Very clean and very accommodating to its customers. My sales guy Greg Forrest is GREAT! He makes sure his customers are taken care of way beyond the sell. This is so important as it makes repeat customers and I will be back. The service dept. is just as awesome. Great experience overall.
Johnny Parker

11 September 2017

My sales experience at Mercedes-Benz Birmingham AL was outstanding. My sales representative, Mark Colvin, was exceptional. He handled everything and followed up after the sale to be sure I was satisfied. I would highly recommend Mark. He is a top notch sales representative.
Andrea Townsend

09 September 2017

Best car buying experience I've ever had!! Excellent communication and very knowledgeable salesmen! I love my E350!! I highly recommend this dealership to anyone in the market for a vehicle.
Libby Blackmon

02 August 2017

I purchased a class e 400 from Joe Coons of Mercedes-Benz of Birmingham. The whole team was very patient with me. Besides totally loving my car and it's features this was the most relaxing peaceful purchase I've ever made. I brought along 2 children and a dog who enjoyed their wait thanks to Mercedes-Benz of Birmingham staff. Best dealership and great sales rep Joe Coons.
Garrett Hurst

01 June 2017

Easiest car buying experience I've had. We were treated very well from the time we walked in the door until the deal was done. Communication was excellent, and we felt confident in our salesman, Michael and the sales manager, Nick. A laid back experience without any of the usual expected hassles of buying a car.
Heena Chitkara

12 May 2017

I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showing a car and till the delivery of the vehicle. Joel was personally handling my case because I had a trade in and it was little complicated situation to get it approve, but he made to work and everything turned out to be positive.

I have been to so many dealerships but I must say there are the best nationwide :):) Must recommend to everybody.
James Rotenstreich

05 May 2017

Once again, my Class dealership delivered a beautiful ,well priced ,
perfectly configured certified, previously owned 2014 CLS550 to my friend, partner and wife, the exact car she wished for.

This is the 3rd recent transaction that ,my man, Steve Carter, handled to perfection.I don't think many dealerships can deliver such challenging and complicated products and service as consistently as MBBHM.

Accolades to Kim, Warren, Nicholas, Trey ,and Steve and the Prep team for another job Well Done.
David Favela

04 May 2017

THE WORST AND NOTHING.

I had the WORST AND TERRIBLE time dealing with Mercedes Benz of Birmingham in Hoover Alabama especially with sales dealer Eddie Wheeler who tried to make a sweet deal and ended up knowing nothing about courtesy, work ethic, customer service, customer care, cordiality and attention to detail and Joel Garcia, the general sales manager that was far from knowing what customer service, cordiality and management is about until the point he is yelling at me on the phone, seriously? A manager yelling a customer at Mercedes Benz? What kind of luxury is this? Instead of an apology and offer anything and everything for a customer satisfaction. Made me feel like I wasn't talking with the brand Mercedes Benz but with a couple of amateurs with no education whatsoever. THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!! I ended up getting The Worst and Nothing.

Wondering for how long this dealership is being operating? and this people have been working on the business? because they have a lot to learn. Amateurs for sure. REALLY BAD BUSINESS HERE!

I've been tracking a specific car for a couple of months and I finally found it at Mercedes Benz of Birmingham in Hoover Alabama. Spoke with the dealer Eddie Wheeler for around 4 days about the car since I was not personally there in Alabama I needed to hear and know everything about this car and more questions kept coming up because the car had to be shipped and register in another State.
He asked for my personal info in order to finance the car (which was provided right after he asked for it) and when I tried to reach him on his personal cellphone to hear about the status of the car deal, he replied very late and when I sent him an email he replied late again and very briefly so I had to call to his office phone so I could know what was the next step so I could buy the car.
Eddie Wheeler told me I was being approved. He gave me all the info for the financing including the interest rate and he asked for the address in order to register the car and even gave me the option of a second address. I had a couple of questions about the title of the car which took him days to answer. He kept requesting more personal info that I did send to him in order to proceed and send me the contract via FEDEX as he expressed to me previously. So I am waiting for that to arrive in the mail so I can sign the contract and send it back and I got nothing.
I had to email he to check on this deal (like if I had to, doesn't sales people are usually harassing customers to buy? That's a basic follow up in sales that needs to be learned) and he emailed me back and said "I am out of the office today. I will call you tomorrow and go over everything".

Next day, (obviously I had to call him because he won't contact me on time) and he tells me that the car was sold.

Therefore I requested to speak with the general sales manager, Joel Garcia and I explained to him what I had just being told and that I had been working on this deal for days and he answers telling me that I did not send the info they requested on time, which I did and is stated on the emails I sent. He keeps arguing that is not the case and even tells me that they can't hold the car for days making it look like is my fault now and he even mentioned to me that if I have had cash everything would have been different. Obviously he was not aware and/or well informed what I previously discussed with Eddie the sales person because his facts were wrong.
Thank you. Mercedes Benz of Birmingham in Hoover AL and your unprofessional team who needs to learn so much about sales, courtesy, customer satisfaction and attention to detail who got me THE WORST AND NOTHING BUT THE WORST CUSTOMER SERVICE AND CUSTOMER CARE EXPERIENCE EVER!!!.
Jo Ann Milam

25 April 2017

Technically, I would give it a 4.75 but it wouldn't allow fractions!
I did not go there with buying a car that day in mind! I went to find out what kind of a deal they would give me on a new one when I turned in my lease in a month or so. Deal was a good one, all employees are very considerate, polite and helpful. I was a bit taken aback by how much time it all took, felt like I was there way too long And, there were a few little loose ends that shouldn't have been loose. All in all, a very good experience.