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Added by Jopie, at 23 March 2017
Opening Hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 7:00 PM
- Wednesday 8:30 AM – 7:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 7:00 PM
- Saturday 8:30 AM – 7:00 PM
- Sunday Closed
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11 Reviews
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17 November 2017
At 70, I have traded vehicles many times. This was one of the best experiences that I have had in all those years. The sales staff were most helpful in purchasing the MDX that I wanted. They worked diligently with me in the process of the sale. I will refer my friends and family to them for their next vehicle. My thanks to John Stanton and Leonard Ray for a pleasurable experience.
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04 November 2017
Great Service Department. Christopher Brooks and Aubrey Jones are simply a pleasure to deal with. Highly recommended.
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04 October 2017
Returning from vacation my TL experienced a mechanical issue 600 miles from home on I65 South of Birmingham on a Saturday afternoon. Fortunately for me King Acura's service department was open at the time. I spoke with Chris Brooks who said he'd look at it the car if I could get to the shop by closing time.
I couldn't arrive on time so I was forced to stay in Birmingham until Monday when their service department reopened. Chris told me he'd prioritize my situation and get me back on the road as soon as possible.
This dealership provided me a complimentary shuttle to the nearby hotel where I would stay for two days.
On Monday morning Chris did as he promised he would. He diagnosed my issue, quickly informed me that he had the part in stock (big thank you), and my car would be ready in about an hour. They completed an all points safety check on the vehicle and I was given a green light to head home.
I was able to successfully drive home that day without event. I thank Chris and the friendly staff at King Acura for making my difficult situation better.response / report this review -
23 September 2017
The staff at King Acura's service department is one of the friendliest and most efficient I have ever met. They make sure the owner is aware of everything and even explain the results of their inspection. I live in Alabaster, so going to them for my oil changes is a bit out of my way, but it's well worth it to know that my car is getting top notch service
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08 September 2017
I keep buying Acuras because the service department rocks!! Chris Brooks and the rest of the team are stellar. I feel taken care of when I visit. They are upfront about costs and length of time. They message me during the visit and give me updates. The waiting area is amazing. King Acura makes me feel like a queen.
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19 August 2017
Everyone that I encountered at king acura was so friendly and nice. That's always a plus. But my salesman, Wesley, was absolutely amazing. He was extremely helpful through the entire process. He was basically my tour guide to buying a new car. It was such a wonderful delight. Even went as far as offering my kids snacks and a drink. I left genuinely feeling like he just wanted me to be happy with my car and decision. Probably the best service I have ever had, in any situation. And I absolutely love my new car. Its everything I was looking for and more. Couldn't be happier.
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05 June 2017
Quite a buying experience! Fast, friendly and pleasantly refreshing. I wish the paperwork was the same but most of it is federal or state required so really can't blame the folks at King Acura for that. All the PEOPLE at King Acura are really what makes it work i.e. no pressure, sincerely interested and very friendly, especially Vince the used/certified vehicle manager and Jefferson Hunt my salesperson. Well done to all!!😊 John R. Douglas
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02 June 2017
customer service at the service department isn't good. wish they at least pretended to care. pick up drop off service is great. service at the front desk was good too. But the overall experience at Acura was disappointing, because of the service dept.
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30 May 2017
Honest & straight forward. I needed to trade in my TSX wagon for a bigger vehicle. I told them I didn't want to go back and forth. I explained what I needed for trade and what I could do. We both have a little and coordinated the deal over the phone sight unseen. I drove up 24 hours later from MS and finished the deal on sight in about an hour. I can't stand realtors and car salesman in general so I was impressed by their professionalism. There was zero pressure. Thank you.
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19 May 2017
Quick service. Short wait for oil change & tire rotation/balance. Staff always pleasant.
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30 March 2017
Since purchasing my 1st Acura in 2004 from King Acura, I have been returning for all my Acura's warranty and maintenance work AND have been fortunate enough to have Chris Brooks as my Service Consultant. Every time service was required and scheduled through Chris, it was less like working with a "service consultant" and always more like working with a friend who has my best interest in mind. With every visit, from my 1st visit to my last, I have always been confident the service, repairs and work performed/received was exactly what was needed/required and nothing more. Even when my Acura was damaged from “bad gasoline” received from a local gas station, Chris was great in scheduling the required repairs and helping with information to file a claim with my insurance company. Plus, all other King Acura employees I come in contact with are great, friendly and do everything to make you comfortable and up-to-date on service as it's being performed. I have and definitely will again recommend King Acura to friends and others. (Plus, the new service facility is great.)
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