Great car shopping experience here! The salesman was knowledgeable and friendly, not pushy, and very helpful. He was doing his best to work with us and get us into a car that would fit our budget and style. Highly recommend!
Great group at Lucas! They were fast, friendly, and exceeded my expectations. My wife and I were in the Jacksonville area for only 3 days visiting family. We saw the vehicle that we wanted weeks before the trip and had been in contact with Chandler who communicated with us, sent us photos upon request and answered any questions we had about the vehicle. When we finally came into town, we met with him and noticed some minor blemishes that we pointed out to him. Chandler knew we were in a time crunch so the vehicle was taken in for repair/paint job, detailed and was prepped for us all in one day! There was no pressure or signing of papers by Chandlerhe simply stated that his team would get right in with the repairs, wash it up and detail it, fix the areas that we pointed out to him and for us to swing by the next day. He mentioned that if we wanted to buy it at that point we can do so if not, then that's okay too! He was very professional all the way through and stuck to his word even though I was skeptical with the time frame on getting the repairs completed. We love our Acura MDX. Big thanks to Chandler and the crew at Lucas for a great experience and making the car buying process simple and stress free 👍👍
The experience was great. Dustin was very helpful and will recommend him if you are interested in purchasing a vehicle. We didn't feel pressured and although we didn't find what we were looking for on the lot, we will definitely return to order a vehicle if we cannot find what we want on another Honda lot.
Had a wonderful experience with this dealership. Chandler was wonderful and helped us know all the features of the car. Couldnt have chosen a better place. Thanks for making our experience enjoyable.
Timely and quite efficient in both replacing a recalled part and supplying a free diagnostic of the car.
Popcorn was pretty good too.
Always always ready to help you. Only had to notch service from Lucas Honda best dealership I have ever bought a new car from. I definitely recommend them to anyone looking for high quality service and treatment thank you Lucas Honda.
We have purchased many vehicles at Lucas. We have been a customer for over 12 years. Just bought another used vehicle from them and are very pleased with way the transaction was handled. Service department is excellent. This service dept doesn't try to up sell you things you don't need. Thanks to Gary and Mark in sales. Mike Scott and Pam in service all excellent people and professional in their service. Thanks Lucas.
As usual, the service personnel were courteous, professional & extremely helpful. My vehicle is running like a new one even though it is 12 years old. I would recommend this dealership 100% for service or purchases.
Lucas Honda is the Best. I always have an amazing experience. The staff are very knowledgeable and helpful. I wait for service and I am always served in an appropriate time frame. I love Lucas Honda.
This was the easiest car purchase I've ever made. I live in Georgia and negotiated with Chandler Gruenemier by email. All I had to do when I got there was test drive and sign some papers. There was a slight problem with the car and Chandler got it straight into their maintenance department and took care of it in about 15 minutes. Great customer service and very nice people.
The easiest experience I've ever had in buying a car. I was familiar with all of the numbers and armed for a grueling experience that many other dealerships were eager to provide. All figures were well-over what was quoted at Lucas. I went to the dealership and they gave me a better value than I had been quoted anywhere else for my trade by a mile. My wife and I never sat at one of the dealership tables and we were never made to play the waiting game. Only one dealer was willing to beat their price(By $100 on a color that my wife hated). One even replied "Good deal."
Other dealerships in the past have looked at me and tried to gauge how much money they could play me for on a new vehicle. Lucas simply saw me as a way to continue to sell a high number of vehicles by undercutting the competition from the outset. Jim was awesome and transparent. Do yourself a favor before buying a new Honda. Email Jim and watch what happens with the other dealers.
Scott and the entire service team were exceptionally helpful and made sure that the job was done right and in a timely manner. I would recommend these guys over any of the other dealers in Jacksonville because of the customer service. Great people.
Mike very promptly scheduled an appointment for my first service on my new Honda. I was greeted by Pam and pleased with her friendly and courteous manner. My car was taken immediately for service. I received a thorough report on all inspections and services provided, including a car wash! My experience gave me such a feeling of satisfaction. I will continue my relationship with Lucas Honda for future purchases and excellent service.