exhausted after a 5 day stay here. 27th floor very noisy as it has mechanical for the high rise above it. Avoid 27 as well as rooms adjacent to elevator banks as they are very noisy as well. Elevator waits are very slow as service staff use them all day. Staff seem to be used to dealing with grumpy people. especially at front desk who were a challenge to deal with. Jamal was great and was the reason we did not simply leave. Overall hotel seems a little tired. If you choose to stay here only accept a room away from the elevators and service doors. This hotel is no place to relax. Would never go back and will definitely avoid the chain.
Excellent location and service is exemplary. Rooms are spacious for NYC and in-room coffee service is Nespresso Machines. Bathrooms are well appointed and well stocked with robes, slippers and shampoo products. Beds while comfortable, are very low to the ground and "odd". I'm not sure what the issue is, but they seem very strange to get into and out of. This is a high-end hotel with high-end prices.
Went for brunch. Coffee was refilled constantly, and wait staff was very attentive. I had the bagel and lox- the best bagel I had in a long time! However I didn't feel like there was more than 1 particularly special or unique item on the menu A little disappointed for a Michelin star.
The Langam Place isn't quite as strong as they do it in Chicago, but in the City it's one of the largest rooms you'll find. The staff is friendly, and you won't be disappointed in the accommodations. If you check the website you'll find deals on Suites for a long weekend or a holiday stay.
Truly my home away from home. Great staff, always helpful and remembering your name
Excellent service. The concierge and the staff are highly attentive.
We had a mix up with a voucher we had for a free stay and the staff were very accommodating and extremely nice about the situation. Very professional.
The amenities were superb and despite having construction on the upper floors, there was no disturbance or sound whatsoever. Regardless they still apologized and had signs up detailing their work in progress.
Every night we received cookies. The best were the chocolate chip. We received oatmeal raisin one night and that would be minus one star, but even those were delicious.
Excelent Hotel, staff is very attentive and acomodating. Gorgeous rooms. The soaking bathtub will get you as good as new. On site restaurant is outstanding, great chef and staff, we moved it to the top 3 of our personal NYC list.
Overall I enjoyed the experience at the Langham. The room was comfortable and I enjoyed the decor. I didn't spend enough time in the hotel to be able to judge the service efficiently but from the small taste I had, I had nothing bad to say about the staff. To be fair, the only complaint I have about the hotel is the food. I ordered room service twice during my stay and I didn't have a single thing that I wanted to finish. Overall I give my experience at the Langham a 4.2 out of 5.0.
It was great, I loved the service I was given and the people were nicer than I could have imagined. I really really enjoyed the view and location as it was close to everything though my room was never cleaned.
Had the opportunity to stay here one mid-week night. Upon arrival, every single staff member in the lobby said hello to me, making me feel very welcome. The room was larger than I expected, bathroom amenities were good and could not here much street noise despite low floor. If you need to be near the Empire State Building, this is a great location. While the hotel markets itself as luxury, I would not go that far - for example, the TV was old and small while the bed was so low my knee when standing was above the mattress. All in all, a pleasant experience
“Arrive with high expectations, leave with a smile.”
There are many properties in New York branding themselves as "five-star" these days, but very few know how to deliver an experience which is worthy of the title. Langham Place rises up to the mark in every way. The rooms are spacious, luxurious, serene. The bed is so comfortable I spent way too many hours in it reading my kindle instead of exploring the noisy, crowded streets of New York. The staff are impeccably trained, and anything you ask for is taken care of with efficiency and a genuinely friendly demeanour. I never felt like I was inconveniencing anyone, even when ordering room service at 3AM (kudos!).
Sure, it's all rather pricey (could feed a small village with our laundry bill :), but you'll appreciate what you're paying for the moment you arrive. Will definitely come back and stay here again. The perfect sanctuary in the city.