Name: Lancaster County Motors Subaru
Address: 1705 Manheim Pike, Lancaster, PA 17601, USA, US
Telephone: +1 717-569-4514

Lancaster County Motors Subaru is a car dealer, located at 1705 Manheim Pike, Lancaster, PA 17601, USA. They can be contacted via phone at +1 717-569-4514, visit their website www.lancastercountysubaru.com for more detailed information.

Location :

1705 Manheim Pike, Lancaster, PA 17601, USA

Contacts :

Added by Jopie, at 07 April 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Jessica Van Wyen

16 December 2017

Something was misdiagnosed during our state inspection (done here) 2 months ago, and it resulted in my needing to take the car in today for service. I was not happy, however my in-laws have gone to this dealership for years and have always had excellent experiences so I hoped the dealership would make it right. Sure enough, employee Ryan and the service manager Ross worked together to find out why the error was made and worked with my husband and I to make it right. I understand mistakes happen and I appreciate the prompt service recovery that took place. Good customer service goes a really long way in my book! I will continue to have them perform service on our Outback for the foreseeable future - finger's crossed the one mistake was just a fluke. Based on my in-law's experiences, I expect it was.
Samantha Dennen

30 November 2017

An amazing experience for my husband and me. Cameron was very laid back and down to Earth. He helped us get things worked out instead of rushing us to make a sale. Which is a huge relief compared to the dealerships we went to around military bases. Very pleased with everything.
Travis Fuhrman

30 November 2017

Was in and out of new Subaru quick stop in a lot less time then anticipated. New building is pretty shweet! Waiting room has all amenities and desk personnel are very helpful. Although there is a bit of a disconnect when you first pull up as you are unaware of procedures as they are not posted anywhere as of yet but I’m most certain they will get there. Hope new location brings them anticipated business they need to sustain.
Craig Fox

05 October 2017

Bought a brand new 2018 Subaru Outback from Andre. He was a great salesmen and I highly recommend asking for him if you are looking for a new car. He gave me a great deal and walked me through the process step by step. I will be going to him for any future cars!
Shawn

19 September 2017

Customer Service - 5/5
Service Dept - 1/5
Sales - N/A

I split the difference between customer service (easy to schedule, courtesy car is convenient, nice people) and the service dept (leaves much to be desired). Full disclosure: I have a '09 Outback and have since been told that dealers aren't the best for older/used vehicle service. My first visit, I paid $100+ just to be told they couldn't fix my issue (needed a body shop). Second visit (general service/oil change), I left and the steering vibrated VIOLENTLY at 60+mph. Brought it back the next day to fix and it STILL vibrated (granted, much less) when I picked the car up, but I decided it wasn't worth the trouble for a third visit. Returned 3 months later for another service and was told my break was causing the vibration (even when not using the break and only at high speeds?) so I got that fixed/replaced only to find the vibration still happening. Just recently took it to another service center, got a service with tires rotated, problem solved. I know I can't blame the Subaru service dept entirely but it's odd, to say the least, that I never had the issue until my first visit. This is made worse once the problem wasn't fixed after 3 consecutive visits.
Lynne O'Connor

18 September 2017

Top rate service with a smile. Reasonable pricing. Always go the extra step for you. Love these folks!
Enzo S. Guidi

11 August 2017

Prices for parts were the best around. Shipped same day. UPS destroyed my package and parts were missing. Hector was able to get replacements right out to me. Very professional customer service.
Pamela Baldwin

15 June 2017

Great place to buy a car. Service department has gone down hill. Granted the service was fast, but it's the customer service and thoroughness that is no longer present. The last few times I've had it serviced I did not receive a walk around report. When I talked to the checkout desk about a printout of my walk around report, they didn't have it and didn't know how to do it. Then I talked to a service manager about a light bulb that was out that I forgot to tell them about but it should have been caught with the walk around - they are supposed to check all of those during the service, which they obviously didn't do even though it says so on the receipt - the customer svc guy I spoke to was very rude when I asked how long it would take to get it done. So rude that I walked out. Sure glad I paid for that 100K mile platinum service plan. Not sure I'm coming back. There are other Subaru dealers around.
Judah Trimby

13 June 2017

Hands down the best customer service I have ever received from a car dealership. I was in need of a reliable car the day I was introduced to Andre, a salesman at subaru LCM. Without putting any pressure on me Andre was able to help me find the perfect car. I had a few complications on my end of the sale, but Andre and his dedicated sales team went above and beyond to find a solution. I've always had stressful interactions buying cars in the past, but at subaru LCM Andre and his fellow employees made what I thought would be a headache into a pleasant and relaxed experience. I would highly recommend a visit if in need of a car. Plus they have fruit, donuts and coffee.
Mary Hammer

31 May 2017

Sales Representative was very informative and helpful with educating and familiarizing us with a new Subaru Outback. It took some time but itbwas well worth it. Thank you for thorough service.
Nathan Mullin

30 May 2017

We have always went here for cars. They have a big selection for any price range. The service side is great they added a speedy oil change awhile ago it's great. The sales department works with you the best they can to get you what you want how you want it.
Edgar Rosales

14 April 2017

Great experience. Best price, received my items within two days and awesome customer service. Left out an item and they were able to include it with my package after I shot them a email. Will definitely be back again for more parts!!!