Lake Country Customs

Location :

16825 W Lisbon Rd, Brookfield, WI 53005, USA
Added by Jopie, at 22 February 2015

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• Scott Strackbein

  09 July 2017

  Good work! Good products.

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• Kirsten Capps

  17 January 2017

  Remote Start Installation
  I am writing this post 1 week after my remote start installation. This is also 1 week from the time the Owner of Lake Country Customs, Eric Taerud, told me he would call me back, a call that I never received.
  I scheduled my SmartStart installation on December 17, 2016. I was told to drop off my truck on January 9, 2017 at 9:00 AM. They required a $100 deposit in the event I didn't show up for my appointment which was paid back in December, well before my scheduled installation date.
  I dropped my truck off on January 9th at 9:00 AM as scheduled and was told I would get a phone call when it was completed, but that I had to pick the vehicle up no later than 5:30 PM as that is the time they close. I did not get a call but as I had already made arrangements to pick my vehicle up at 5:00 PM so that I wasn't late and encroaching on their closing time. When I arrived at their shop at 5:00 PM I was told they were "just getting ready to call me" as they hadn't even started my installation yet which was projected to take 2-3 hours. I was told there were other items that came up and "you know it's a Monday." Now bear in mind that Monday is not the day of the week that I chose. It was the installation date that THEY gave me which, again, was scheduled 3 weeks in advance. I live in Burlington, WI so this was no quick commute to wait around for 2-3 hours for them to complete the installation. Obviously I need my vehicle so I complied and my mother and I, of whom was so gracious to drive me there to pick up my vehicle, waited around for 2.5 hours. At 7:30 PM my installation was finally complete and I was instructed how to use the system. Everything seems to work great for the system itself that is not the issue. The issue is that I expressed to Mr. Taerud that I would appreciate a refund of some sort for my extra time wasted. They required me to pay a deposit in the event I didn't show up but my time has no value? I wasn't some random walk-in, my appointment was scheduled well in advance. They had my truck for over 10 hours for a 2.5 hour install. Eric Taerud said the charge had already been put through so he didn't think he could refund it. Well it was charged before the work was even done so not knowing how to use your own accounting system is not my problem. As they were trying to close he said he would look into it and call me back the next day, again, a call I never received.
  To confirm, my remote system is working fine and I do not have a problem with the services rendered. It is merely the poor scheduling, poor follow up and lack of response that has driven me to provide a 2 star review. If in fact the owner, Mr. Taerud, would have offered me any sort of refund for my inconvenience my review certainly would have been different. It is unfortunate that he doesn't seem to care about customer service. I truly hope that they make better choices with their future customers so no one else has to go through this awful experience with Lake Country Customs.
  Kirsten Capps

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• Nolan Marks

  24 August 2016

  These guys did some real custom work for me at a great price. Will be going again for more!

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• Keith Rash

  16 April 2016

  I retract everything good I said about these people, they made some simple modification to my car and charged me double what a normal shop would have charged, and they made false claims of how many hours they actually worked on my car. I looked at some of the custom fabrication that they did in the pictures but I got nothing close to that the work they did was very shabby and does not match up with my car. Their are a lot better shops in Wisconsin that will charge you lesser, than these people I had did a lot of work to my car dynamat and other things the only thing they needed to do was re-fabricate some boards for me, and they way over charged me to do this ill never take my car back to these people. they had made a few calls to me to try and fixed the work but I refuse to let them, especially when I think their price tag was racially motivated and the work that was performed was less than satisfactory. they should have done right by me the first time around I would never recommend a friend to this shop.

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• Tom Anderson

  08 January 2016

  Great job on remote start. Had a firmware issue but they took care of it right away.

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• Steffen Zimmerman

  01 March 2015

  These guys are legit in terms of what they can do and what they can handle but they cant even perform the basics when it comes to stereo installation. I have installed over 30 stereos myself in cars, I chose them to install mine because I didn't have time to do one for my cousin, I had them install a Pioneer avic 5000 nex headunit with an alpine power pack mini amp.
  
  Basic GPS nav stereo install with satellite radio no big deal, right? Wrong! Got it home the nav and dvd player dont work, they claimed they installed it correctly and said they don't normally do pioneer stereos. What kind of incompetent mechanic or car audio guy makes an excuse like that? Thats like working at a chevy garage but saying you cant do brakes on a ford focus because your not familiar with them. I had to fix it myself by connecting the parking wire to the stereo which wasnt done
  
  Stay away from this guy hes arrogant, wont look you straight in the eye, wasted talent.

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