Service Adviser John Welke Took very good care to assure I knew what service was needed. Took care my vehicle was completed as soon as possible. Took the time to show me what was done and showed me the parts that were replaced to assure I indeed needed the service completed. Taking this extra time gives me trust. You cannot buy trust its earned. I will return in the future. Thank you.
Had two repairs done in the past 2 months. First one cost $2,800. The check engine light was still on. Took it back right away and they said it needed another $2,000 worth of work. They blamed it on the computer system not picking up the issue. (I would of bought a new car from them if I knew it needed $4,800 in repairs. There loss I guess).
Second repair was to fix a timing issue that I knew I had. You would think a dealership wouldn't screw up twice back to back After the first experience I was hesitant to move forward, but I needed to get it fixed. It drove fine for a couple of days only to have the timing issue back right where I started.
After multiple trips to the dealership, and thousands spent, the car still has the check engine light on and runs poorly. Disappointing experience not just with Sommer's but with a not so reliable Subaru.
Mark Fries continues to take great care of my vehicle! While basic maintenance is all that’s needed for now with this new Forester, many happy years of past experiences with Mark gives me confidence for the future. So happy with the care he’s taken in the past that we bought two new Subies in August!! Keep up the great work, Mark!
Joe Natoli went above & beyond in working with me. Considering I was forced into getting a car by a "12 point Buck" he was patient, kind & knowledgeable! Michael in finance was also nice to work with
Great overall experience!
I am happy with pretty much everything about buying my new car. The people at the dealership we met and worked with could not have been better. The car is amazing. It was end to end a great experience. So yeah, it was awesome. I will certainly tell others about it as well.
Don Ciardo was absolutely outstanding. He was friendly, helpful, honest, accommodating and patient. We test drove a number of cars over a few months and he never pressured us, always listened to our feedback and stayed in touch with us in a friendly, low- key manor. Everyone at the dealership was pleasant and professional. We have purchased numerous cars over the past 20 years and this was our best car buying experience for sure!
Respectful, courteous, considerate and rapid. The day the vehicle broke down, I was slated to work in San Diego. The team was able to assist, navigate through my issue and come out with outstanding results. The Sommers team masterfully executed a solution and I am delightful. I am still a faithful 5-Subaru-owner. Tip of the hat to the team.
Fast, kind efficient service, did all they could to ensure I had a vehicle while you serviced mine. John Welkes really did all he could to ensure my issues with my car fixed promptly and kept me in the loop as to what as going, whether Zurich or GM was handling the issue. Awesome customer service. First rate service - bar none!
Buying a new car has never been a quick process for us, and buying our first Outback was no exception. Our salesman, Seth, was very patient and helpful; never pushy or pressing for a sale. Part of the long process (and fun for me) has always been checking on "best" selling prices on Truecar and other websites. Forget it. Sommer's price left all those numbers in the dust!!
I was welcomed immediately upon arrival. Matt showed me the waiting room, which is very cheerful. The coffee and cookies were delicious. The service on our car was exceptional. I have never had a service department offer such quality service.
Great experience. Mark was great to work with. Very experienced in cars. Car was in great shape. Michael from finance was very nice to work with too! Overall, would buy another car from here.
We purchased our 2016 Subaru Outback from Sommers in July 2016 and were so impressed with the vehicle and our salesman Adam that we recommended the dealership to my boss. After hearing of the excellent customer service and no-hassle purchase we experienced, my boss purchased a new Subaru Outback from Sommer's as well. Fast forward to February 2016 and our first oil change--we were treated well and our vehicle was serviced quickly. We received a follow-up phone call to let us know the vehicle was ready and couldn't have been more pleased with the experience. Thanks Sommers--We'll definitely be back when it's time to replace our other vehicle!
Brandon Springer represented Sommer's Subaru with professionalism and ease. He was a very nice guy to work with. The buying experience was easy and relaxed. I would recommend this dealership and Brandon to any car buyer, and we would return in the future for another vehicle some day down the road.
Would like to say everything was great, but.my wife bought a 2016 Subaru Forester flat out. We got home and noticed there was no manual. Not a big deal, but she wanted one being a new car. She called the sales man we worked with, he gave her a hard time asking model number, type, and a bunch of other questions. I'm assuming they have a system that would tell EXACTLY what we boughtso these questions didn't need to be asked, and he did not have to give her a hard time. A few weeks went by, nothing. I called back, spoke to the sales man, he said he would check with "parts" and call me back. Never received a call back. I called again a week later, left a message for a manager, sales man called back, said he would be sending one. Again, I know a manual isn't a big deal, but it's nice to have everything, and my wife would feel more comfortable reading up on her new car. So we received a manual in the mail finallyfor the wrong car.
UPDATE: We finally received the correct manual. Grant was very polite and understanding. He apologized, and handled the issue immediately. They are a great dealership, and definitely got us what we needed. One small hiccup will not stop us from going back, and recommending to friends.
We purchased an Outback in March 2016 and immediately knew we would be back in the near future. This time we ordered a WRX in August and took delivery in November. Seth was attentive and helpful during the test drive and ordering process. During the waiting period he kept us up to date as to the status of the car as it made its journey from Japan. Delivery was smooth and effortless, he thoroughly explained all the features and functions of the vehicle.
Michael C. in finance made everything clear and easy during the final purchase as well and was just as pleasant to work with as the last time. We WILL be back.