Never going here again. Seriously need a staff overhaul. Not sure if it was just the woman I interacted with or what, but she was the worst person I’ve ever experienced in customer service.
I was told beforehand to call the front desk upon landing at the airport and they would send the shuttle. I called. I called 5 times and the phone just kept ringing and ringing. Finally when I called and received the initial menu, I decided maybe the person for reservations could help so I called them and a woman, very nice, tried calling on her end. She told me they picked up, didn’t greet her or anything, and put her on hold. Told me to try again, I did and FINALLY was answered.
I told the woman at the front desk about my difficulties reaching her and she just said ‘yeah. We’re busy.’ Extremely rude.
Eventually got the shuttle (who also complained about me and the other woman who needed to get picked up).
At the front desk, woman continued to be rude. Never apologized for her lack of service. Then proceeded to put me in the room allllll the way at the back, as if she was trying to punish me for daring to expect human decency.
As someone who worked in customer service for years, my bar for people is pretty low. This La Quinta was far below. Don’t bother with them.
(Room was clean but the toilet wouldn’t stop running very noisily)
Horrible experience at the airport shuttle. Literally took 45 minutes before the driver showed up. I don’t know if he was napping or what, but we called the hotel three times and each time were told the driver would be there within five minutes. Hilarious…
The rooms were about what you would expect from a dingy motel. The front desk staff was rude and unhelpful. The only good thing I have to say is that it is close to the restaurant next-door, which had very good pancakes. After staying here I swore I would never stayed another La Quinta again. Fortunately the property near the Atlanta airport (north) is much nicer than this dive.
I’ll make it simple, don’t come here unless you want a horrible experience, and a comparable night’s sleep.
If you are looking for a place to stay that is comfortable and inviting??? Well then, this place is not for you. When you call to make reservation they seem to be nice and when you get here it is another thing. They claim to be friendly to evacuees from Puerto Rico and that too is a lie. To all that need to stay at a hotel for FEMA purposes. Don't stay here go somewhere else. Evacuees are people too and lots of them had great jobs and beautiful homes, that unfortunately are gone. If it were the other way around and you had to come to the island , we would have been respect and helpful. I have never had such horrible service. The rooms are some what decent if you are lucky you won't have a pot head staying in the room next to you, stinking up the air you and your children are trying to breathe ( stuff travels through the vents) Also when in the lobby a elderly lady had made two reservations and was told that she couldn't park in a certain area and that she would have to walk to the other building with her luggage when they lady expressed that she should have been told when she called to make the reservation, she was told they don't do that.
The staff was very nice, the room and bathroom were very clean, very comfortable bed, shower had great water pressure, plenty of over sized towels, A/C kept the room nice and cool, came with wifi, continental breakfast and coffee in the room. Will definitely stay here again!
Room is very outdated. I recently stayed in a LaQuinta in Los Angeles and that one was much nicer. The shower curtain reminds me of something out of the 70's. The hair dryer is very weak and took me twice as long to dry my hair, and I have short hair. Just seemed very outdated for the price I was paying. All in all not a bad experience bit have seen much better!
The rooms were clean and very comfortable. The staff was wonderful! Even though we stayed there during hurricane Irma they couldn't have been nicer or more attentive. They even continued breakfast every day and we never lost power. It was difficult to find somewhere to go that would accept our dogs when we were told to evacuate our home. We were so lucky to find rooms there. I would highly recommend them to anyone staying in the area, good weather or hurricane!
They took us in during the evacuation for hurricane Irma. Took in our dog. Their facilities are very nice and spacious including a desk with chairs, beds, bathroom, and coffee maker as well as a tv with cable and even a 6 drawer dresser. The beds are comfy,their service, even during a hurricane, was courteous and friendly and they were always willing to help. Check in was easy. Reserving rooms was easy5 stars all the way around
My room is HUGE! Fridge and microwave. Amazing double sink counter. Desk with plenty of outlets. The bed felt better than my own. A.C. will make that room nice and cold quickly. I was extremely pleased. They are also pet friendly! Bonus: walking to ihop for that hangover food.
Its fine for what it is. You're really paying for the location. Although getting out of the driveway may be difficult, you're in range of so many great places like too notch restaurants, beaches, clubs, shopping, and entertainment.
Room size is ok. It just smells alot like cigarettes. You pretty much feel & smell its age.
Rooms seem clean enough. Double bed room lacks a fridge. Walking distance to restaurants is nice. Complimentary van service to airport is convenient. Breakfast is very simple (boiled eggs, eggo waffles, instant oatmeal, yoplait yogurt, toast, etc)
Good room with good location for the price. We came in at 1am after a long, delayed flight. Very nice staff who took care of us. A fridge and microwave would be nice in the room since we travelled with kids. Other than that we were very satisfied.
There were bugs on the table in my first room, so I told the front desk and all they did was transfer me to another room. I feel like I should have gotten a refund or discount on the second room but I didn't. They did have a small Continental breakfast and a van to take people to the Tampa airport every half hour. It was close to the airport and I made my flight on time.