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lodging

La Quinta Inn & Suites Madison American Center

5217 E Terrace Dr, Madison, WI 53718, USA

About

La Quinta Inn & Suites Madison American Center is a lodging, located at 5217 E Terrace Dr, Madison, WI 53718, USA. They can be contacted via phone at +1 608-245-0123, visit their website www.laquintamadisonamericanctr.com for more detailed information.

Location :
5217 E Terrace Dr, Madison, WI 53718, USA
Added by Jopie, at 26 December 2016

Opening Hours

  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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13 Reviews

  • Anonymous
    27 November 2017

    We had excellent customer service and kindness. We stay there every year for our family reunion and couldn't be happier. Thank you for your excellent service.

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  • Anonymous
    11 November 2017

    This is the worst hotel that I have ever experienced! For one, there is mold everywhere! From the ceiling to the walls in the bathroom there is MOLD! Then there is the House keeping, I stayed there for five days and only once did they come without us having to talk to the front desk. And their definition of "housekeeping" is taking out trash and making your bed. They didn't change the sheets, they didn't give us new towels, they didn't vacuum, or have hospitality!!! The stairwell reeked of smoke 🚬 IF I COULD GIVE -2 STARS I WOULD. DON'T VISIT. NOT WORTH MONEY. 🙁☹️😔😣😖😫😩!!!!!!

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  • Anonymous
    10 November 2017

    Served It's Purpose

    This was a short stay as I awaited an apartment to become available.
    Pros:
    The hotel on first appearance was clean and decent.
    Easily accessible from the highway. Location is in a business park. In the evenings I would walk within the area which I felt safe in.
    Ample amount of parking spaces on the property.
    Speedy check-in. The female desk clerk was very friendly and professional.
    My room was located on the first floor, midway from the lobby. The noise level was low.
    The room was set up so that the office portion was separate from the sleeping section. The couch let out into a bed.
    The suite has a small refrigerator and microwave.
    A small exercise room was available 24/7.
    The young lady that was the housekeeper to my room was very nice and did a good job.
    An airport shuttle is available but within certain hours. Ask the desk clerks.
    Cons:
    The breakfast bar was disappointing,offering the same items everyday without any type of change in the variety of items, like scrambled eggs instead of boiled ones all the time.
    The exercise room at times was unkempt. The wall clock stopped working and the battery was never changed. I took it off the wall and gave it to a desk clerk. I guess it was to much to buy a new battery because I never saw the clock during the remainder of my visit.
    There was no offer of a daily local newspaper or USA Today.
    Overall: The hotel provided the basic amenities but there isn't anything that stands out to make this an unforgettable stay.

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  • Anonymous
    19 September 2017

    The hotel rooms are not clean. This seems to be a common theme in the reviews I've read here. There were weird stains on our bed sheets that we noticed as soon as we walked in. The whole perimeter of the room is dusty. Like when they vacuum the floor they don't vacuum the 5 inches closest to the wall. The couch in our room was pretty beat up. Overall, the furniture wasn't in good shape and was pretty outdated. I wouldn't stay again personally, but besides the dirty rooms everything else about La Quinta was okay. We got an awesome deal on the room through a discount I get through my work, so that was nice. To sum it up, if you're in a pinch, I'd say give La Quinta a chance. If you've actually got time to do a little research and call a couple different hotels, I'd say stay somewhere else.

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  • Anonymous
    13 September 2017

    La Quinta Inn is a nice hotel, however their customer service was terrible. I booked a hotel block for my wedding with them. When we initially signed the contract, they told us they would provide a shuttle for our guests to go to and from the reception. They reneged before the wedding, causing us to have to rent an outside shuttle for our guests, costing close to an extra grand. Then some of our guests were even told there wasn't any sort of shuttle and they ended up driving/cabbing it to the venue. We dropped off gift bags for the front desk to hand out when guests arrived to check in, and only a small amount of them received it. Rooms were not ready at check in time, employees were rarely at the front desk, or being inattentive in the back room. Overall, a very frustrating experience. Nice hotel, but I wouldn't recommend using them for large events that demand any amount of attention to detail.

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  • Anonymous
    16 August 2017

    Very nice suite at a good rate. A 15 minute drive from the University, but well worth it. Clean, good breakfast and nice amenities (pool was a hit with the kids).

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  • Anonymous
    22 July 2017

    First person set us up in wrong room when we called ahead and asked for a handcaped room. It should have been in notes with our reservations. So after going to the room and finding it Not handicap I went and said sorry but we requested a handicap room as my mom is in wheelchair and we requested it when we called in the reservations. Lady said no problem. We got a handicap room. Just one thought though. Most handicap people need a grab bag on both sides of the toilet to help they get down and up. A higher toilet helps too. Other then that our visit was wonderful.

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  • Anonymous
    11 June 2017

    Sheets had a stain, shower drain doesn't work well, center of tub is sunken down so not all of the water even makes it to the drain. Rooms were fairly large and well furnished, and rooms must be pretty well isolated because I didn't hear to much noise from other rooms. If there was a better shower in the room I stayed in I would be 100% happy with this hotel

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  • Anonymous
    26 April 2017

    There is barely any staff at the front desk. When I came to check in, I was told that they had booked my room in another hotel for 1 night as they didn't have staff to clean the rooms that night. Although they didn't charge me for my stay, but there was a lot of inconvenience.

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  • Anonymous
    18 April 2017

    The staff is very friendly and helpful, and knowledgeable about the area around the Am Fam HQ. The rooms are clean for the most part. Found hairs in the bathrooms of two rooms I stayed in (moved rooms due to business booking error, not because of La Quinta), and the fridges looked dingy inside but not unmanageable. It's a cheaper hotel that is right next to Madison and it isn't one of the sketchy hotels on East Wash by the mallbut it's also not a new one like those on High Crossing. It'll do. I'd stay here even if it wasn't on the company dime.

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  • Anonymous
    12 March 2017

    March Madness is going on in the area and this location agreed to host our bowling teams who are here for the State Tournament. It's poor business to not staff your facility appropriately. Our families traveled today. The kids bowled six games today. Now that everyone is ready to shower and unwind, you tell us it will be 1-2 hours before our rooms are ready. If check in is at 3pm, why can we not get a room until 530-600pm? First and only time I will stay here.

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  • Anonymous
    09 March 2017

    I stayed here on business and then again with my husband before we went on vacation. This is a very clean hotel, they were remodeling, but I love the hotel. Awesome breakfast. Rooms are big and clean. Staff are professional and friendly.

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  • Anonymous
    02 January 2017

    Safe, friendly, and clean accommodations that are centrally located to lots of shopping and dining. Major highways nearby also made it great for getting to attractions. We had our pets with us and this hotel worked out great for us. The decor is a bit dated, but the rest of the features outweigh wallpaper color. Breakfast is substantial and fresh each morning. During the evenings there is a bar area serving beer near the TVs. Always stays quiet but it was a nice feature and the prices are very fair. Bartender was very friendly.

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