This hotel should be closed, it is a cradle of unhealthiness. The minimum you expect when you are paying for accommodation is cleanliness. In an inexpensive hotel I can handle the fact that the room is not comfortable enough, but definitely the cleanliness is not negotiable, especially if you go with small children, but this is null in this hotel. Our room was dirty and smelled horrible, the night table had stains of what looked like a spill of liquid, and in the bathroom there was a pubic hair on the floor. We ask for a room change, and surprise! the bathroom in the second room was dirtier than the first (more hair !!!). In the exterior we counted 6 cats, which made us think about the presence of mice, and there were cigarette butts on the hallways floors. Faced with this situation, we left the hotel and asked for a refund. We booked through Priceline, they were really nice, efficient and supportive in the refund process (even when the reservation was not refundable, we recieved refund).
This place is horrible! Called the morning before our stay to make sure they had the kind of room we were wanting available, then made a reservation (never been to this location before and booked room off the appearance they portray online). Once arriving we were told there wasn't a reservation for us and they didn't remember talking to me, but they did have a room available, fine. Walked up to the room and it wasn't what we asked for, but we went in away because after traveling 10 hours with 2 kids we were just ready to be out of the car. Once opening the door there was a strong smell of mildew and the air wasn't on. Kids are playing and we are in the room about 15 mins and their feet are already black from the carpet! The lady at the front desk was so rude when we asked about getting a cup of apple juice for the baby, instead of saying no we don't have any available at the time, she says um that's only for breakfast you should have brought something. Fast forward to bedtime, start baths and notice mold on the wall that has been painted over! This has been by far the worst experience at a hotel ever! I also have pictures of everything and will make a report to health department.
Terrible place to stay. Filthy and a poor at best breakfast area. Best part was the staff which were very friendly.
Worn down hotel, bathtub/shower was stained, I bought a mat to put down because I was grossed out! The toilet seat lid has bubbles, and is peeling. NO vent in the bathroom. Room smelled like chlorine, bought an air freshener for the room. Bed comfy, easy and convienent location. Staff is super nice, very friendly. A cheap stay, was fine for a week while we waited for the house to close. Dog friendly which was bonus!
I was visiting a friend but when I walked I to the room it did smell like mildew. The hotel was featured by multiple connected fast food restaurants which made it easier to find food. Also located next to major freeway
Family room was large and spacious. Description is a bit misleading, as it says the room has a separate area with a pull out sofa, but the pull out us actually in the middle of the room. Nice space overall and good for large families. Pool was empty (we were not informed until check-in). Breakfast is typical free breakfast items: Texas shaped waffles, cereal, bagels, toast, etc. Average taste. Overall, it was a good visit.
GLORIOUS!!! My first stay was a perfect one!!! So there I was pulling into town late at night. The hotel I plan to stay at was in a bad neighborhood in an unlit parking lot. I had serious concerns that the moving truck I was driving would be gone in the morning. So I drove a few miles away and stayed at this La Quinta! I had never stayed in one before, and was a bit skeptical. The room was perfectly clean and was in such good condition I could have been fooled into believing it was a brand new site. The service was not just friendly it was facilitating, as I had a couple of special requests for my stay. Everything about this stay told me I was in a 5-star hotel that I could not afford but yet it was quite affordable! A repeat customer is born! I will be back oh yes, I will!!!
The outside looks rougher then the inside but still not a great place to stay. The benefit is when your traveling with pets of course. I felt safe and would stay again.
Room was clean enough but didn't feel like I could walk around without shoes. Price is good though. Lots of restaurants and a bar with in five minutes walk. Breakfast is weak with an instant coffee machine so I just left with out eating and spent the money I saved buying breakfast at Jims.
Staff was good and courteous even when running from stocking breakfast items to checking me out.
Stayed here for 2 nights while awaiting closing on my new home. Needed a dog friendly place. Overall - the area doesn't seem to be the safest in terms of appearance. The hotel carpet, walls, and door had a few stains and when I walked in the room it had a very musty odor like the carpet had just been cleaned. The bathroom smelled like urine.
Yet - the customer service was great at the front desk. It was very cheap, with no pet fees. The bedding did not have any stains and the television selection was good.
We travel all over for work and this is by far one of the best hotels we have been to. They are extremely friendly, made sure we had everything we needed. They went above and beyond when our door lock wasn't working. Most hotel managers get rude after you stay for extended time, but these people made us a priority and we will be staying again! Very clean rooms!
The location of the hotel was perfect because Downtown San Antonio was not too far and it allowed us to travel back and forth rather quickly. The hotel was directly next to a highway so we could easily travel without worry of not being able to find a main Street. The hotel provided free breakfast which was nice, any other service went unnoticed as I only stayed for one night.
We stayed here and were tubing the Comal. It is convenient and a quick drive. Room is a spacious studio with plenty of bed space. Only issues we had was the first room we walked in and maintenance was working in the bathroom and the beds not all made. Not too big a deal and they moved us right away. The next room was identical and fine. Bathroom smelled a bit like old urine and the toilet was really loose on the ground, perhaps causing the source of the smell. We just didn't want to deal with moving again. Shower/tub drained extremely slow, almost completely filled up during a single shower. Overall okay, just some issues that we unfortunate but we dealt with.
Very clean and nice hotel! King bed was great for space but hard like a board. Otherwise nice friendly staff. Easy access to food and shops. Quick drive to the ATT center and downtowns a bit away but not bad at all. Plus easy to get out and head back to Austin!