The hotel was nice and the a staff were friendly. The room was clean and comfortable. The a.c. was really loud and the walls were super thin. My only real complaint was breakfast. The beans were watery and more like a soup, there was no breakfast meat option and the toaster only toasted one side of the bagel and there was only off brand cream cheese that tastes gritty.
Check in was quick & easy, Erica was very helpful & went out of her way to make us feel at home. All the hotel staff was very nice. The hotel is newly renovated & beautiful! Everything looks modern & very welcoming. Our room was very clean and the bed was super comfortable! Breakfast was delicious!! Hotel wifi was fast & gave us no problems connecting. We enjoyed a very quiet good nights rest! Would definitely recommend this hotel & stay again!!
Staff was professional, helpful, and caring. Rooms were more than large enough for our needs and nicely set up. Beds were clean and comfortable. Pool and hot tub were a nice bonus. Must try breakfast! Definitely a top choice if I'm back in the area.
Best Western is consistently clean throughout various parts of the country. This was another that we have been too that was nice. We liked the location with many restaurants around the area. It was not far from Fiesta Texas. The room we stayed in was big, had a pull out coach. Also had a frig and microwave that some hotels do not offer anymore. The breakfast was good, good selection.
We stopped here on our way home from interviews in South Texas. The hotel was modern and clean. The beds were very comfy and rom was Large! The breakfast as delicious. I especially loved the refried beans for making your own breakfast Tacos. Great place for your money!
Very nice contemporary hotel. This is not the Best Western style hotel from years ago. The entire hotel looked great and modern. We had a suite with two beds, pull out bed, and a kitchenette. This location is also very convenient to Six Flags, shopping, and eating.
We have stayed at this hotel before a few years ago, it was awesome then. Have went way, way down since then. First of all we were supposed to be able to check in anytime after 3:00pm on Friday August 4th. We arrived there between 7:00pm or 7:30pm. The person at the front desk said she didn't think our room was ready, she went to go check came back and said it would be about 15 minutes told us to help our self to the snacks we could get anything we wanted while we waited on our room. They was already free to the quest so it was not like she was giving us anything. She come back to tell us it was going to take a little longer and that she was going to go help the ladies clean. All together we waited for about 30 to 45 minutes after we had drove over and hour stuck in traffic I was ready to go into my room. We finally get in. My daughter later back to front desk to get blankets, and sheets for the sofa bed. When she get down there she said there were lines and people complaining that there rooms were not ready yet this was about 10:30pm to 11:00pm by then. Said there were people just cancelling and going some where else. Also like the one comment I saw, Toilet that flushes only the back half of the bowl (loudly). Really gross. Saturday morning the cleaning lady come to see if we need the room clean told her no we just needed towels, was told the towels were not ready they were in the dryer and she would bring them to us in about 15 minutes. We left about 30 minutes later, thinking she would just put them in our room while we were gone. 7 hours later we get back to our room no towels. Went to go eat dinner on our way back up to our room ask the front desk we needed towels, was told the same thing they were in the drying and would bring them to use in about 15 minutes. An Hour later we finally get a knock at the door and there were our towels. Never was offered any discount for the inconvenience we went wait so long to get in our room. Had the nerve to ask it I wanted to sign up for there reward program. HA HA REALLY?
Never again.
Great hotel conveniently located. Nicely appointed with good linens. Staff was friendly and helpful. Our only complaint is there was no dedicated area outside for smokers.
Great place to stay. I was on a business trip to San Antonio and stayed here 6 nights. The room was clean and comfortable. Diane, Erica and Gabriel were very helpful and caring hosts. I appreciate all they did for me during my stay. The breakfast was good. All the facilities worked in the hotel. The shower head was a bit strong maybe dont need soap,,, hahaha.
Bring your own kitchen items if you are planning on using the kitchen for anything. Bring bleach wipes and your own mop to clean the floors. I've stayed at multiple best westerns and this one is by far the worst one. Although the breakfast was good, it changed a little everyday. There were multiple plumbing parts left all over the room, that's dangerous, I have a young child that could have gotten but by them if I didn't find them first. On the last night we were there, maintenance was working on the room under ours, they were using power tools and hammers till 11pm. The hotel is a little hard to get to but after finding an ally it made it easier.
This hotel is convenient to freeway, medical facilities, and restaurants. We were here to visit someone at Methodist Stone Oak Hospital less than a mile away. The room was much bigger than we expected with a sitting area separate from the sleeping area. We did not expect such nice accommodations at such a low price. We are consistently satisfied with Best Western properties.
Beautiful property, easy access off 281. Rooms are large and comfortable. Staff went over and above to serve the guests.
The carpets in the second floor hallway need to be steam cleaned to remove large stains, but overall this place is a wonderful place to stay with a beautiful view.