We stayed over at the JW Marriott after running a half marathon. The run was an absolute blast, and while we ran it my mother-in-law took our daughters to enjoy some fun Christmas events the hotel was hosting. These included ginger bread house decorating and elf school. The kids had a blast. The room was nice, but the extras at the hotel were what made our short trip fun.
The best brunch in San Antonio 5+ stars. 18 Oaks Restaurant service, presentation, ambiance and best of all the food was excellent. I even approached the assistant manager for kudos. Food was maintained at warm temperature, crab legs where fresh and shrimp was firm and not overcook. Vegetables where fresh and nicely season. Mac and cheese top crumble crunch and cream was perfect. The chicken waffles excellent. Dessert, perfect. Mimosas mixed the perfect balance of champagne/ juice. Hope to come back soon. Great job.
The rooms were great, clean and filled with necessities. However, the resort is secluded, the closest outside restaurant is 3 miles away. Also, the hotel is designed for families with children. It was very noisy throughout the whole weekend. Children were everywhere including near the bars. This is not the place for peace, quiet and relaxation.
Didn't stay here, but brother lives here and puts our nieces up here when they visit. We came and walked the grounds and had dessert in one of the restaurants. Wow, this place is amazing and the nieces love the rooms/water park. Pricey place but amazing hotel/restaurants/grounds. Pictures don't do it justice
Stayed here over the course of a business conference. Rooms are roomy and nice but after a short stroll to check out the amenities, you won't want to stay in your room. Property is beautiful with lots of places to settle in and relax. Good coffee and good food are all around. The conference space was also excellent. Only downside was the pricea little high if the company wasn't paying.
Stayed on the 7th floor overlooking the golf course. Great view. Food at the sports bar was great. Was sad that the lazy River was brisk unlike the pool which was heated. Sand near the slide entering lazy River wasn't pleasant. Staff very friendly and always smiling. Would stay again.
This is one of our favorite resorts in the world to visit. The property is fantastic, but that is just the half of it. The staff is what makes the difference here. The effort extends from top to bottom and across all areas of the resort. Everyone pulls together on any request. Example, we were on our first family vacation. Our 2 year old threw up all over the car seat. We cleaned as best we could to finish the drive. Before traveling I called the "at your service" to ask if the had some cleaning supplies for me to do a job I was not really looking forward to. They went above and beyond. Laura from housekeeping met me at the valet and helped me clean it down properly. Incredible service as I can tell you that is not a job anyone looks forward to. The water park for the kids is awesome. They have an adult pool too. Food was exceptional. They look after every detail like a complimentary laundry room that came in real handy. In other words they do not nickle and dime you once you get there, like some places do (Barton Creek Resort is the worst at this!). If you are looking to relax in the Hill Country you are nuts if you don't book here. Our family will be back again and again. Also, big thanks to Shari who took great care of us while checking in.
We loved this place!! For the price I would totally go in the summer so you can take advantage of the pool area! The pool area is awesome!! We only ate at the pool side restaurant and it was good. The drinks are good. The room was good. It had a mini fridge which is helpful when you want a cold water late at night!
Pricey but beyond full service
This place is definitely not cheap as others have said. The staff here are phenomenal though. I'll give one example. I stayed at this resort for a conference. When the pool manager, DJ, found out that we would be too busy during the day to enjoy the lazy River and slides, he insisted on keeping them open later one night so that our group could enjoy them. There were several others instances where the staff truly went beyond expectations.
It's a nice hotel. Neat layout and a cool pool. But Seriously, a why charge $75.00 for a $10.00 bottle of wine?
This is no joke, I literally was charged $75.00 for room service to deliver me a $10.00 bottle. Ridiculously overpriced. There is nothing within walking distance from this place to be able to go get something a little more reasonable. In order to make it out here from the hotel it took a $20 / ride. I suppose this would be a nice place if you had unlimited funding.
This hotel is amazing. They really make it easy to vacation or just spend a few days on business meetings. The process from arrival at valet to check in was expedient. It took all of 10 minutes from arrival to the point I was in my room relaxing.
Thoroughly enjoyed my time here, really is the best San Antonio has to offer in terms of golf course and hill country resort, beautiful views, exceptional staff, 3 restaurants, 3 bars, and a really fun water park. I'd recommend this resort for golf tournaments, conventions,and family getaways. The only downside is the traffic around the area, 281 and 1604 really is a mess especially during peak hours but once you get to the resort expect a 5 star experience.
Always a great trip when staying here! Rooms were very clean and a great size. The pools and water slides were awesome. Great food and live music on the weekend. We will be back again!
I only went to the hotel for a social event but it was still an excellent experience. It had a great view of the hill country. The design was luxurious. The hotel staff was happy to help whenever they could. I would recommend this hotel.
I highly recommend this hotel for anyone visiting the River Walk. The staff went out of their way to make sure that we were being well taken care of - they were friendly and professional. The breakfast buffet and 5:30 Kickback provided 2 of our 3 meals each day. We appreciated free coffee and soft drinks 24/7, not to mention free popcorn in the afternoon! The hotel was beautiful and so handy to be right on the River Walk. So impressed that management steeped helped out no matter what needed done - from clearing off tables, to carrying a ladder. Have already recommended to several friends. Hope we can return sometime!