I was trying to purchase a truck from this place Slow to get a response, and to get a trade in appraisal Did not want to entertain making a deal. I guess this place is really busy. No way to do a purchase via internet or over the phone.. Guess they just want you to go so they can low ball you on a trade in appraisal. If you don't need the sales, I don't need the truck Whenever I purchase another Toyota it sure will not be from this place..
I purchased my 2016 Tacoma at Bluebonnet Motors in New Braunfels, TX BUT came down to San Marcos to have basic maintenances done (oil change and tires rotated) before my tip out of town and an Associate named Guy in lube services was OUTSTANDING!!! Got my truck in and out quickly! & even took the time to inform me that I was still under Toyota warranty and basic maintenance was free up to 25k miles!! He even stated “we’ll take good care of your baby” as he took my truck! Definetly made me feel like a valued customer! Outstanding associate! With GREAT customer service!
I went to the dealership for an oil change and a cabin filter replacement. I thought everything was fine until I started to work on my vehicle. I replaced the air conditioner blower and when I looked at my filter that I just purchased, the filter was broken and pressed together. The filter did not completely cover the air passage and it allowed leaves to enter my blower. They put in a defective filter for my vehicle. I paid for a new working filter and I did not receive it.
Not the cheapest dealership in the area. Customer service is friendly but can be slow. Had my car in the body shop and they didn't fix everything they were supposed to. Nice waiting room, but their WiFi is limited use so you can't do very much on your device besides read the news.
If I ever purchase another Toyota I will go to San Marcos Toyota. The truck I purchased had some issues but they were always friendly and accommodating to my schedule. Plus, they have a quick service for vehicle maintenance separate from the maintenance department.
Terrible experience in the Body Shop. Will never go back there again. It's very sad too because I bought my truck there and had a great experience in that regard. I have never had a good experience with their body shop. Terry Weaver should be fired. As long as she is still working there, I will not go back.
Easy to schedule service. Friendly, professional folks. Detailed explanation of the work done. Good coffee and WiFi while I waited. I actually look forward to visiting your dealership. You guys rock!
Just finished maintenance with Tyler. Best experience I have had at a Toyota dealership yet! Had used Universal until major foul up. If you live in San Antonio drive to San Marcos. You will be happy you did.
They didn't have a lot of inventory. The salesman that greeted us said he'd help us until someone else's new car was brought around. That was fine. He came back after 10 minutes. Then he said he was going to check on the body style of a used car we were interested in but he was back outside speaking with those customers. He should have been with those customers and stayed with them. Someone else should have been with and stayed with us. You should know your inventory, especially given the small size.
This is by far my BEST car shopping experience! From the minute we walked in we were taken care of. Joe and his team went above and beyond to get us the car we loved! If I could rate above 5 stars I would. They even drove me to pick up a car. We will definitely be back when it's time for a vehicle again! Thank you for everything San Marcos Toyota!!
As far as new car prices, all Toyota dealers are about the same so nothing to report there. The service dept. runs smoothly however, we paid for an a/c cabin filter (a very high price), I checked it a few days later and it was still the old one.
Last time I made a purchase at the Parts dept. The employee was rude and I felt he was more interested in going back in the office and sitting down than working.
If you're looking for a new car, then drive out to San Marcos Toyota. If you're not looking for a Toyota, then you should be.
I contacted Peter Molina (Internet Sales Manager) about a Toyota Tundra advertised on the internet. I found Peter to be a refreshing change from jaded sales people of other dealershipshe was prompt in responding to email queries, diligent in having the truck ready for inspection, attentive to our questions during the demonstration, informed about the product he was selling, and negotiated realistically while adding value for the customer.
I bought the Tundra, and I'm a very happy San Marcos Toyota customer. See Peter Molina at San Marcos Toyota; they will do everything they can to put you in a new Toyota.
I've purchased three cars from this dealership and have serviced them here for the past 5 years. Curtains Service is going down at this dealership! When they're busy, they say that making an appointment gets you to the front of ghee line. Today i made an appoint to have a tire sensor looked at. After pulling into the service bay, nobody came out to greet me until after I got out to see what was going on. Then after telling the service adviser that I had an appointment, I was interrupted and told to just pull around and into the long line of cars that were already waiting. The woman with whim I made the appointment was too busy to speak with me. Then when I informed another tech as to why I was there, he said I should pull around and talk with the service people that I had first spoken with. This is ridiculous!!
It took them an hour to get to looking art my car, just to tell me that it needs to go to the back so they could check the sensors - which is what I told them was wrong in the first place.
I was sitting there fuming as time crawled by. I talked to anther service adviser, who then went out of his way to get the ball rolling. He advised the assistant service manager JD and he came over to apologize. He listened to me and then explained what they found and what they did to fix out.
NOTE: IF YOU HAVE NITROGEN- FILLED TIRES, CHECK TO MAKE SURE THEY DON'T JUST AIR THEM UP. THE NITROGEN IS ONLY IN THE BACK OF THE SHOP, NOT WHERE THEY CHANGE THE OIL. THEY'VE DONE THAT THREE TIMES NOW!
JD made things right in the end, and Tyler did a good job assisting me with further scheduling.
IF YOU DON'T GET THE TREATMENT YOU EXPECT OR DESERVE, GO ABOVE WHOMEVER TREATED YOU POORLY AND
LET THE MANAGEMENT KNOW. ENOUGH COMPLAINTS AND THEY'LL GET TIRED OF IT AND WILL HOPEFULLY MAKE SOME MUCH NEEDED CHANGES!!
Robert Rutti was an amazing salesperson! He really took care of me. I was actually about to sign a lease Ford when they called to see if they could help me His did not pressure me AT ALL and made me feel like he had my best interests. I got an amazing deal, and was still able to trade in my old Ford pickup truck despite it being a Toyota dealership. Go with Rob!