The whole experience was great. We were promptly greeted by a salesman as soon as we started to walk up to the showroom of the Sales area. The Salesman and his manager were very helpful and friendly. They didn’t treat us like we don’t belong there. This was the 2nd Ford dealership we went to because the 1st one didn’t even bother to talk to us or greet us. So we are happy to give our future business to Red McCombs Ford
Customer service was excellent. Sales to finance was easy. No hard sale pressure. They had the truck that fit our needs and expectations. Very satisfied customer. Thanks so much. Love the truck
Joey is nice service advisor, unfortunately I went in to have my new Explorer's door adjusted, it's still not closing properly after they supposedly worked on it😬!
I had a rented a car, and I certainly don't want to pay for another one.
They had better provide one or repair it within the hour of my arrival
I'll call Mondayand will report my second experience.
My husband and I were first time buyers. Travis Johnson was so incredibly kind, helpful and patient with us. He helped us get into our first new vehicle and we are so grateful! We couldn’t have asked for a better first time buying experience. We plan on referring Travis and this Ford location to friends and family! Thank you Travis!
Phillip is our familys' car salesman. This is the second vehicle I have purchased from him and will continue to do so as long as we have drivers in our household. The wait to drive out with a new car was under 3 hours and the finance dept is second to none. I will recommend Red McCombs Ford to everyone that I know is looking for a new or used vehicle. You will see us again for our next vehicle purchase. Keep up the good work.
I would like to give a positive rating and review, specifically, for the customer service I received from the office manager, Ashley. Although I was not able to utilize the services provided by McCombs Collision Center, she worked very hard to help me through a very difficult situation that was not fitting into the normal process. Thank you, Ashley, for remaining professional and continuing to work towards a resolution, while maintaining a helpful interpersonal relationship with me.
WORSE EXPERIENCE EVER! We went last Saturday to look at a 2017 Ford Explorer and I loved it. We did the pauper work and they said I would have a payment of $700, so I called my mom and asked her to co-sign to get a lower payment. My mom did her paperwork on Monday. Tuesday they called us that the truck was ready for my husband to go and my mom to go. As we are on our way they said finance wasn’t done. Wednesday they said finance was still working numbers and they needed to work a better option. Thursday I’m aggravated because we have been getting the run around and they said come tomorrow at 3pm to pick up your vehicle and it’s best to put it under my moms name. So fine my mom agreed. My husband and mom get there and they didn’t have any paperwork together. We were trading in our 2014 Dodge Journey which we had a balance of $13,000 but they were paying $8,000 which would roll over $5,000 in negative equity and the price was $32,000 after rebates. Well when they finally had their paperwork ready they said the price was $50,000 and we needed to give a $3,000 down and the payments would be $734 a month. They ran my credit 8 times, my husbands 8 times and my moms 8 times. Seriously who takes 4 days to sell a vehicle. Mind you my mom has really good credit! Oh and they had sold the vehicle I was interested which was a black on black XLt and were going to sell me a base model. Take your time and money elsewhere. These people are just trying to steal money.
Would like to thank Jesse Garcia for helping me and my family. We came in from out of town and need assistance with a tag we need for a vehicle we just purchased. Without hesitation he fixed us up and was very friendly. We would recommend this gentleman for anyone looking to purchase a vehicle. Thank you sir!!
I brought my car in maybe 2 months ago to get the power breaks checked out because they were going out intermittently. They ended up having an issue where they couldn't figure out which part to use and kept pushing my repair out and not giving me a good estimate of when it would be repaired. In the mean time, I racked up extra costs from having to rent a car longer than I should have. Now the breaks are already going out again. I called back but the service department was closed already. I'm anticipating going through hell trying to get them to accept that this is an oversight on their part. I'm not looking forward to going through this again or having to drop a bunch on money on a rental car. I'm not looking forward to having to call into a job I just got last week. And I'm not looking forward to talking to their surly, slightly condescending technicians. Honestly I would have put the first mess behind me if this subsequent issue hadn't happened, but really that's not acceptable.
I would recommend Red McCombs For all of your new vehicle purchases. It was by far the best buying experience we have ever had trying to purchase a new vehicle. I would like to extend a personal Thank You to Phillip Cohen, our sales professional, for his patience and upbeat personality. You made it fun. Also Thank You to Mr. Joe Delgado, Our finance manager. You Sir made the process painless.
I highly recommend Red McCombs Ford.
My wife and I came to Red McCombs to look for a decent lease option for her. We worked with Rudy Hernandez, who was extremely helpful in helping us locate the exact model we were looking for. There was no unnecessary pressure from Rudy, and he did his best to help cut a deal that worked with our budget. We went back a week later and signed for the car. The dealership is impressive, and everyone we came into contact with was friendly and accommodating. We'd like to thank Rudy for providing a positive leasing experience and process. Would definitely recommend to friends and coworkers.
Pedro Juarez in Quick Lane was our advisor - He really made the experience comfortable and smooth for me. I appreciate the lengths he took to keep me informed and cared for - he even brought me water bottles from another building! I can honestly say that his customer service and the quality work done will keep me coming back to this location :)
My experience with my quick lane service representative Pedro Juarez was by far the best experience I have ever had with anyone at a dealership. He was highly professional, extremely informative, very knowledgeable, resourceful, pleasant, personable and helpful all around. He kept me abreast of the status of my vehicle daily. He answered all of my questions well and explained everything in entirety. He went out of the way and above and beyond the call of duty to ensure that I had the best experience possible.
Great experience. Arrived before they opened up and Ernest Garcia and took me in early.
Ernest made me feel like part of the McCombs family.
Great service. We need more people like Ernest. Great attitude.
Definitely will be back.
Thank you for your prompt service!
I was in the market for a new mustang I saw online that they had some of the lowest pricing compared to other dealers in the area. The salesman worked on the price with me and we managed to come to an agreement. The service was quick and very professional from the start to the end. This was a major plus for me since it was my first time buying a new vehicle they helped the best deal possible. I had gone to two other dealers before making my purchase at with Red McCombs I am extremely satisfied with my overall experience with them. I would recommend this dealership to anyone looking for a new vehicle.