Very nice hotel. Manhattan rooms are always on the smaller side, but these were reasonable. Service was as expected. I can't comment on the value, since it was paid for by a business associate.
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My friends and I (4 adults) had reserved the premier room with 2 double beds for one overnight stay. The hotel's location made for easy commuting throughout the city via train with the N and 6 line and was an easy walk to Times Square. We had arrived at 3pm to check-in and met a 4 person line with two receptionists. After the wait and a 10 to 15 minutes overall check-in process, which we thought to be tedious for a large 4 star hotel, we received our room cards. The room was pleasant but we found the bathroom on the smaller side. We appreciated the cleanliness of everything but was surprised by the lack of towels and toiletries for 4 guests. We had to contact the front desk for a sufficient supply. The staff member we spoke with was courteous and accommodating. We waited for a little under an hour while we settled in for the items but left the room when they didn't arrive. However, they were placed neatly on of the beds when we returned 6 hours later. All in all, we had a satisfactory experience but none of us were blown away by it.
A beautiful hotel to spend our honeymoon in the heart of midtown. The staff were great and the room itself wad larger than expected and beautifully decorated. A short walk from grand central or times square make it a perfect base to explore the city.
The hotel is lovely. The rooms were clean and tidy and the service was generally very good. We had to wait a long time to check in but apart from that, I have very much enjoyed it. We even got to see some filming at the hotel (program called blind spot) so that was exciting! The beds and pillows are very comfortable. Furthermore, I never hear anything during the night so more than happy. Would be happy to return again.
A classic that has undergone a great remodel. Excellent service, wonderful hotel, had be great time there recently. I like the diverse clientele at this hotel and the relaxed but upbeat vibe of the place.
They have a very luxurious lobby with comfortable seating. There were lots of staff on duty that were very helpful and friendly. Less then a 15 minutes walk from Times Square and Central Park. Lots of shops and restaurants around.
My friends and I (4 adults) had reserved the premier room with 2 double beds for one overnight stay. The hotel's location made for easy commuting throughout the city via train with the N and 6 line and was an easy walk to Times Square. We had arrived at 3pm to check-in and met a 4 person line with two receptionists. After the wait and a 10 to 15 minutes overall check-in process, which we thought to be tedious for a large 4 star hotel, we received our room cards. The room was pleasant but we found the bathroom on the smaller side. We appreciated the cleanliness of everything but was surprised by the lack of towels and toiletries for 4 guests. We had to contact the front desk for a sufficient supply. The staff member we spoke with was courteous and accommodating. We waited for a little under an hour while we settled in for the items but left the room when they didn't arrive. However, they were placed neatly on of the beds when we returned 6 hours later. All in all, we had a satisfactory experience but none of us were blown away by it.
This hotel was very elegant in a non-flashy way. I don't think I have seen a better Hotel staff anywhere. It's the kind of place where staff who meets you the day before remembers your name and greets you in the lobby. Even the housekeeping staff were a step above what you would see another properties. The rooms were elegant yet understated. Live jazz in the lobby every night was a nice touch. I've never had a better Hotel Concierge than Adrian. If you're staying here make sure to look him up.
The location was fantastic! We were able to walk to most attractions. Very close to Time Square. It is a beautiful, classic looking hotel and the staff was friendly. The downside was there is no pool and breakfast is $35 a person. It is an upscale hotel though, so that may be standard.
The most gorgeous looking hotel in a great location. The lobby is large and well decorated and wonderful to sit and have a drink. The staff are without exception all helpful and friendly, with a special shout out to Adrian, the concierge who was extra helpful to us. The room was perfect. I wouldn't stay anywhere else on my return to New York.
I am a sucker for anything from the 20s. The renovation they did sent them back into the 20s. Great Gin parlour downstairs. Rooms are roomy but sophisticated. Tough location to get to but worth it.
Stay for one night and got a king size standard room. The room was clean room and the was very comfy. Very nice looking modern bathroom with a walk in shower. Also has In room Keurig machine with free coffee and green tea! Didn't like how the room is bit on the smaller side- even smaller than the Time Square location.
Didn't liked the fact that the front desk personnel did not noticed my reservation request on how I wanted to change to a double bed room.
Great hotel. Large room two queen beds. Beds were wonderful. Good service great air conditioning. Very comfortable hotel near attractions. Front desk staff very helpful. Didn't try the bar. After a hectic day this is a great place to chill out with a cold glass of water.
In terms of location and property quality, the hotel is certainly 5 stars. However, their status recognition is a bit iffy. I'm an Ambassador, and was placed in a tiny room next to the elevators on a low floor with no view. The room was supposedly an upgrade, but I find that a little hard to believe. Also, they did not proactively provide an Ambassador welcome amenity. I had to call up and ask where it was, and only then was I offered one. On the flip side, after complaining about my noisy neighbors, I was moved to a larger room on one of the highest floors. I would stay again, but I feel that the hotel should strive to pay more attention to detail.