Great location and lots of potential. It desperately needs an update, which they are working on. Parking and valet is way overpriced and their room service leave a lot be to desire. There is a smell of chemicals everywhere, from the lobby to the rooms. Also my two showers were cloak.
Had to move from rooms and left something in the old room. When I claimed it that night, the staff never turn it in.
Still, the place has a great potential and the location is fantastic. I hope they will become a better place because it is a nice and wonderfully located place. I do have to say that the front desk staff is outstanding!
The staff were amazing and the downstairs bar was quite delicious as well. Beds were comfy however the pillows seemed to “deflate”, as it were, upon laying down. Checkin and check out was quick and painless as well. Beautiful views as well.
Hotel rooms were very nice and will kept. The cleaning staff was some of the friendliest and nice people I've met. The breakfast buffet had many options for everyone and it was delicious too. Valet was good too.
Decent hotel. LOVED the art work throughout the building! Pillows were a bit basic with just the 2 per bed. There was a lot of privacy within the room so great for multiple people getting dressed in the same space. Nice view with a "balcony" however, the "sliding door" had been designed not to open. Also my biggest complaint was the air/hear. Even setting the thermostat to 80º it never blew any heat!!! I was so cold the entire night. The people on the streets of Miami drive like baboons on Molly and lean on their horns ALL. DAY. LONG. So don't expect any quietness throughout your stay here. It's not really the hotel's fault but maybe they could look into sound proofing.
The location of this hotel is perfect! Lots to eat and see within walking distance of the hotel. Easy access to I-95. I suggest you get a room with a River view. The food at the hotel is great and reasonably priced. The rooms are very spacious with comfortable beds and chairs. I will definitely book another stay here next time I have to travel to Miami.
The hotel is very nice as well as the staff. Ask a question and they will help you with the answers to make your stay very enjoyable. Our check in was flawless with the help of Oscar and Mario. We got to the hotel a bit early and they accommodated us without question. Want to go to Bayside, it is an easy walk from the hotel and gives you the opportunity to see a bit of downtown.
Our experience has been pretty amazing. The room looks like a studio apartment with modern details. We can't wait to come back and stay here the next time we are in Miami. This time we were only here to finish out our honeymoon.
Room are good size. U stay on 23 floor and the view of the next door tower and city is nice. No fridge in room. Staffs are friend. Parking is expensive valet 39 dollars but u can in and out 24 hr. self parking is 19 right behind the building ( just keep right once you turn in Hyatt). No instruction or directory to find gym/ pool. Two of my acquaintances get sick eating restaurant hamburger
Location is down town. Expect traffic right outside the hotel. Great place, great food, and excellent staff. They didn't have a shuttle to the airport or port but Uber works great. Friendly and polite staff. Rooms are beautiful. Expected a regular room and got an apartment with a beautiful view! At night you can hear some traffic from the street. Over all I'd stay here again in a heartbeat.
Location could be better. Rooms are huge and very comfy. The service is good but there is scope for improvement. The hotel staffs polite and helpful. The whole property is NON Smoking. The food is just above average but the wine selection is good.
Centrally located and convenient to get to downtown or only a short ride to ferry terminals, Miami Beach, Little Havana or other such tourist destinations. There is also the fabulous Whole Food Markets in the adjacent block.
Rooms are smaller than expected and dated. We had a problem with the ceiling peeling, but the front desk resolved it quickly. Staff are great at the hotel, restaurant downstairs & room service.
Although we were on the 21st floor with the river view, you could here the traffic. The hotel does provide an ambient noise machine for a restful sleep - strangely it does work!
We had one of the suits on the highest floor. Had 2 bathrooms, perfect for guests. It was awesome! Food was awesome! So close to everything! A+
Nice hotel in a great location downtown. Close to everything. Rooms were comfortable. Staff grow fly and helpful. Just wish the fit was room was a little bigger.
Great hotel. Rooms, although on the small side, are well appointed. You can tell this hotel is getting a bit up in age, but for the most part, everything is updated and in good condition. The only negative is that street noise is pretty pervasive, but the hotel will provide a white noise machine if requested. Conference facilities are conveniently attached and do a very professional job hosting an event. The food at the conference has been amazing!
I went to the hotel for a corporate event at the ballroom and the facilities were very good. The path from the Miami Tower Parking building to the hotel was interesting with nice views of downtown area. I would recommend it for corporate events.