They typically forget to give me bottles of water at check-in by being a member but overall the staff is nice, the rooms are good, and the breakfast is yummy
Like it so far! Love that it has a 24 hour bar that serves hot foods. Love the fitness room and indoor heated pool. Love that they sell Starbucks drinks.
The hotel was great. The room I stayed at had 2 full sized beds and it was very spacious. The hotel also has frew breakfast, a pool, places for group meetings or if a group wants to eat together. The staff was nice and friendly.
This hotel is located directly across from the parking lot of Ikea. The staff are friendly enough, but did not go out of there way to be accommodating or respond to concerns. I was a 4 night guest attending a conference at the hotel. The room was dingy and outdated. On the third night, there was a water emergency in the room above mine causing water to be spewing from the light and exhaust fan combo in the bathroom. Of course this was at 11:30pm, I phoned the front desk who said they would send someone up shortly. Well, they sent someone to the room above me, but never came to my room to address the water that was now standing on the floor and soaking the carpeting. Thank goodness the light electrical wasn't exposed. The only working ice machine for this six floor property is located on the first floor if you enjoy a chilled beverage. Ordering from guest services was done in person as I was informed when I called that the menu in the rooms is "Not the right one." The fitness center had nice equipment, but the used towels were not emptied and clean ones were not replenished ever during my 5 day 4 night stay. That means that none of the machines are disinfected either. I was not brave enough to get into the swimming pool, but did note families utilizing it. The complimentary breakfast was pretty standard.
Other than the size of the rooms this place is a dump. Mold in bathrooms, floors are nasty, cable tv with a few HD channels..this is 2017!! rooms smell, free breakfast is not worth eating, and totally understaffed. Really in need of a update and some deep cleaning. We are not picky about where we rest our heads, but this is closer to a roadside motel than a four star hotel. Look around because I'm sure you can find much nicer in this area.
Nice hotel within 20 minutes from Chicago O'hare airport. Rooms are spacious and comfortable with decent breakfast options.
Picked this place because of the price, and was completely suprised with how nice the hotel and rooms were. Everything was clean and the rooms were a very nice size. Very friendly staff. The free breakfast was not your typical hotel breakfast. It was actually very tasty and satisfying. I work out here once a while and will definitely use this hotel again.
We've stayed at this hotel for comic Con 3 years in a row. We love the spacious suite style with free WiFi and bar area with fridge. This rating would be higher, but the bathroom in 421 had black orange mildew growing in it.
Everything was great. Only thing is don't rush to cook my food it was raw. I will repeat. Very great place.
Good location and value, little older than usual for Hyatt place but is reportedly undergoing some renovation. Kind and helpful staff. Water pressure in shower is extraordinarily strong.
Beautiful giant room makes you feel like at home. Beds seem a little broken and noisy they need replacing. Breakfast fantastic location fantastic. Staff kind of friendly some are stuck up. Clean nice pool area period Fitness area. I will repeat overall good but needs new beds definitely new beds
We really enjoyed our stay at Hyatt Place! Spacious rooms with comfortable beds and super helpful and friendly staff. Would have been 5 stars but unfortunately the breakfast was not good at all.
Best hotel i have ever stayed in great service 5/5 stars .When i travel and see another Hyatt hotel i will stay there. Helped my mom after surgery checked on us every couple of hours ordered us food for free amazing. Food was great really nice employees they bring food to your room. Overall the employees would be the main reason on why i would stay here again. The pool was warm the AC in the room is amazing if you're cold you turn it on then five minutes later the whole room is warm same for cold air. The rooms look awesome beds and nice pillows are perfect feels like heaven. The food gallery is open 24/7 so if you feel thirsty or hungry you can eat. The free breakfast was great allot of food to eat feels like golden corral. They have employees walking around to assist any one 24/7. Also the shower is amazing gets really hot and shower pressure 10/10.