About
Location :
Added by Jopie, at 12 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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19 December 2017
When I made my reservation they said there was free hotel parking, when I arrived, rather than free parking, there was a valet attached to the hotel that charged $45 per 24 hours. I stayed two nights, so that's $90 I wasn't planning to spend. There were no towels in the room when we checked in, so as we headed out for dinner we let the front desk know and I clearly heard them tell the attendant "bring up two towels SETS". When we got back there were two towels, but no wash clothes and no face towels, definitely not a set. On the way checking out, the valet was extremely late bringing the car back and the valet garage that partnered with this hotel was rude on the phone. Nice hotel room, clean and modern, but too many service hitches. Won't be coming back.
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19 December 2017
Friendly, accommodating, and thorough! Great hotel for a first trip to NY. City Point Mall has everything you need within a few blocks from the hotel. Just lovely place.
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19 December 2017
Overall, WOULD NOT RECOMMEND. Rooms are small (barely fits the beds it has in it), front door doesn’t work, it’s cramped. The entire hotel footprint is smaller then another hotels ROOM’S foot print. Person at the main desk was very nice, however not very helpful. I had a family emergency and could not make the stay and they would not refund me my money. He told me to contact the manager in the morning, but the manager never returned my countless calls and emails. Overall, poorest service I have received at a hotel. Keep in mind this is supposed to be a 4 star hotel.
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15 December 2017
I've stayed at other hotel Indigos before and they have always been great. I can't say the same about this location though. I had booked a king room originally but when I got to the hotel they told me that there were none left. The room I eventually got was the size of a shoebox. The toilet was plugged when I went to use the bathroom. Phoned the front desk and they told me that someone would be up shortly. 30 minutes later and no one came. I eventually asked to switch rooms which they were happy to do.
The staff were friendly and helpful but this property is a 2.5 star at best. Go stay at their lower East side location, it's 100× better.response / report this review -
14 October 2017
Stayed one night at their standard king size room. I understand having a small room in Manhattan but in Brooklyn!??! Not acceptable for a brand like Indigo. Even my prior night at the Holiday Inn room in Manhattan was a bigger room than Indigo. Room looks a bit outdated.
At least this hotel has great views and the bathroom was pretty nice but only has a walk in shower. Also, the check in process for the free night that my co worker had given me took almost 20 minutes. Won't be coming back to this independently owned property.response / report this review -
22 August 2017
Staff was very friendly and helpful. The rooms can use some sprucing up. Also, the walls between room were not well insulated, could hear everything through the walls.
Rooms were clean, well priced and great location , major train station is a short walk and can access trains throughout the metro area.
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10 August 2017
The hotel is in a great location, close to most train lines, and very clean. The rooms are small, but perfect for my needs. The staff are very courteous and helpful.
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13 June 2017
Rooms are petite but have most of the standard features. Room has a small open alcove for hanging clothes. The only other storage is the drawers in the bed base. Room seemed pretty clean. However, when I arrived the floor was dirty/dusty and wasn't cleaned until the second maid service. Some towels were stained. Bathroom has annoying taps where the cold tap turns on the "wrong" way. Beware the ice water in the foyer. My water had stuff floating in it. My stay was in June 2017 and the hotel is currently surrounded on three sides by four active building sites.
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27 May 2017
I had stayed here for 2 weeks after a house fire in my apartment. They got us a room very quickly and it was very nice. They accommodated us with our two cats as well. The staff always greeted us in the lobby and the housekeeping staff let us pick a time every day we wanted them to clean. The only thing they asked of us with our pets was to put them in their carriers while they cleaned. The restaurant that was affiliated with the hotel and the room service was also really good. Room service came very quickly and was very good especially for a restaurant primarily based around bar food. The lounge was very nice as well.
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01 May 2017
Used the bathroom on main floor. Doorman very cordial. Desk attendant friendly and informative. They have great service for valet parking $50. A day and you can take car out one time during 1 day period.
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29 April 2017
The hotel is modern and the location is great. The hotel is in walking distance of several restaurants, a pharmacy, several bus and metro stops, and many great sites. You can get to all parts of the city easily. The room is on the smaller side but it more than met my needs. The staff are friendly and helpful. This hotel has great value and is very affordable. Highly recommend this hotel.
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10 March 2017
Decent Room and a beautiful shower. Very friendly staff and Johnathan made sure everything was taking care of with ease. Overall great place to stay.
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06 March 2017
The rooms are very small, not even enough space to breathe. The heat was not working in my room, I called the front desk only to be told by the maintenance guy that I can't raise the thermostat above 74 degrees. Then I was offered a space heater and extra blankets of which I had to wait for for half an hour because there was no other staff to man the front desk. I will not be staying here again. I only gave it one star because the shower is great. Zero hospitality.
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19 February 2017
Extremely small room,stubbed my toe on the bed coming into the room. Not so clean hairs on the bed and everywhere . floor not swept. Very nice people. Nice water reassure in the shower. Very good smelling shampoo. Cute lobby and decor.
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