Very clean & comfortable. The pool was actually heated - (""most that advertise heated aren't really) The hot tub was actually HOT - ("see previous response about pool").. Breakfast was decent. I personally like to wake my own waffle and that's not an option here. All other breakfast was on point. Close to Bilmore House. Definitely recommend!
Very nice lobby. Rooms were spacious in my suite. There were a few areas that needed some additional cleaning. Walls very thin. You could hear toilets flush, water running. But overall it was a great stay.
Extremely close to downtown (2 minute drive maybe?). Nice, modern and cozy. Very friendly and helpful staff. Room seemed new or recently overhauled and it was immaculate. Full kitchen with all necessary cookware. Wife and I stayed with our 3 children (all under the age of 5) and had all we needed. No other kids there but regardless, we'll be back!
I was in town for a funeral and requested an early check-in at 11. I arrived at 9:45. My room was not ready and the desk clerk suggested my family enjoy breakfast while they prepared it. During breakfast we were told the room we booked was still not available. We were upgraded to an available suite at no additional costs. The breakfast was much better than your typical hotel breakfast. The light dinner and drinks were wonderful. The hotel is clean and decorated beautifully for Christmas.
I had a wonderful stay. Staff was courteous and helpful. Rooms were very well decorated and spacious. I have no complaints and I am very picky. Definitely recommend!
We stayed there 9/3/17 to 9/6/17. This hotel is well worth the money!! The suites are extremely well appointed. High end all the way. Although it is quite cold in the hallways. The staff is so friendly. The food is very good. The lobby is very inviting and cozy!! I would highly recommend this hotel!!! We will absolutely visit this property again.
I believe this may have been the very best hotel experience for us to date! Best staff great attention, super friendly and accomodating. Beautiful, spotless, wonderfully decorated room for a week-long stay in Asheville (got suite with a kitchen, dining area and living area this kitchen was nicer than our own apartment one, folks!). Fabulous facilities (small indoor pool, hot tub/whirlpool, nice work out room all enjoyed using). Hot breakfast, PLUS a rotating menu light supper with some wine and tap beer at 5:30 (Mon - Thurs), all included! Bonus our room overlooked a nice mountain view on the northeast side (back of building). Great location, easy to get to everywhere, and easy to get back to.
Just all around great!! Thank you Staff!!! Well done!! We'll be back.
Beautifully renovated property with many amenities! Breakfasts & dinners are top of the line with outstanding staff! Fabulous fitness center with individual monitors for each piece of equipment - and free individual headsets in case you forget your ear buds. Comfortable rooms with new furnishings & appliances. Next best thing to being at home!
We had an awesome stay in the 1BR Premium King Suite! The room was big, clean, nicely decorated, and well-equipped. The hotel provided a pack-n-play for us, brought it up to the room and set it up. We did not hear any noise from other guest rooms.There are restaurants within walking distance. Overall, great place to stay and we would return!
Nice facility. Well maintained. Quiet room. Comfortable bed. I just wish the fitness center had more stuff in it.
Clean, well appointed suites. Spacious living area and dressing area. Loved the free breakfast that was more than bagels and bananas.
Beautiful, clean and well-decorated rooms. Great staff. Very good breakfast, with variety. Excellent wired workstation. Full size fridge. Two burner stove. Daughter's photo.
Room/suite was wonderful. Clean, neat, everything seemed new. Kitchen was fully furnished. Breakfast was great. Staff was friendly and helpful as well.
The hotel room was nice and clean and the front desk staff was courteous, but the breakfast staff blew the whole experience. The breakfast buffet was supposed to have eggs and bacon but by 9 am they were out, it wasnt refilled and it was clear the serving staff including specifically one female server could have cared less. Numerous guests stood waiting patiently for what never arrived. There were no apologies, no promises of anything to come, just rude looks from the staff. Dont expect a good breakfast as part of your stay or staff that gives a hoot when your family leaves hungry for what they paid for.