Location was next to airport, which was convenient. Room was nice and spacious, but plumbing was a little slow. Didn't do any room service, but front desk staff was kind and friendly.
I was at the Hilton for a social event at the ballroom. The place was wonderful and the facilities we're suitable to our event. The food provided was delicious and the staff courteous.
Clean and comfy. Room service was great. Little bit of airport noise but would stay again
Service, foyer, breakfast was all awesome! Staff are wonderful!
I have a non-smoking room but it must be across from a smoking room as I went to bed with the smell of smoke and my room phone didn't work to call reception.
We are members of Hilton Honors and have stayed at numerous Hilton's across the US. With all of the hotels considered, my wife and I have never run into problems at this caliber with any Hilton. The reason for the rating is the staff. I hold customer service to the utmost importance when it comes to the hotel industry. Majority of the staff failed to listen to the issues we were having and made assumptions as to why were are even talking to them. We found out through other customers that it was due to the fact that we were not "business class." Nothing was resolved other than getting a headache and souring the end of our trip.
I plan to call corporate and let them know the specifics of our issues with this particular Hilton.
Very good. Friendliness. Accommodation. Good food. Highly recommendation.
I could not tell the difference between sleeping at the Hilton or sleeping at a budge hotel. The room has AC, a TV, a desk. Got charged for a week's worth of self parking when I only parked one day. It was a nuisance getting everything cleared up. Slow complementary wifi in the room, if you want to upgrade it will cost you!
There is no mini fridge, every night I had to get ice to chill drinks. I get a lot of spam as a result of enrolling in the Hilton Honors program. I wish there were more accommodations for the price of the room (~$170/night).
I stayed a week and only got free coffee and two free water bottles. Yes, only two water bottles for the whole week, and they were a thank you for enrolling in Hilton Honors. Additional water will cost you!
Went to the Hilton hotel in Irvine for a event. Staff were very accommodating. Had misplaced one of my belongings. Call the staff the next day and they called me back to let me know that they had found the item. Appreciate the timely manner that they did so
I was in Irvine, on a business trip and stayed in one of the 2 Double Bed room. The room I stayed in overlooked the airport, was very clean, comfortable and quiet. Staff at the hotel are very friendly and also extremely helpful. Despite arriving a few hours early before the regular check-in time, they allowed me to check-in early and provided me with detail information regarding the surrounding areas and amenities in the hotel. This hotel is spacious, has a nice outdoor pool, modern fitness center and bar/restaurant.
Quite a bit of Jet noise from the airport across the street. On my stay there was a very loud party in the area and the management could not do anything about it until 12:30am. Not all rooms have refrigerators so if you want one you have to ask for it. Over priced meals and no continental breakfast. Breakfast buffet is $20 for nothing spectacular. Parking is a joke. $28 to park in what was a normal hotel parking lot converted to pay parking by adding an entrance gate and exit gate. Not covered or out of the elements.
Great place all around. We eat here at the Aura Bar & Grill before/after going to the airport. Great service & attractive setting. Ask for parking validation if just going to eat.
My only complaint here is the price of parking- I was there from 9am to 1pm and had to pay $26. Way too much. I attended a meeting at the Hilton, and from my minimal experience of the hotel, it was very nice, big, and the hotel staff catering our event were on top of everything and very helpful. The food that was provided was incredibly delicious and healthy options were available.
I was in Irvine, on a business trip and stayed in one of the 2 Double Bed rooms. The room I stayed in overlooked the airport, was very clean, comfortable and quiet. Staff at the hotel are very friendly and also extremely helpful. Despite arriving a few hours early before the regular check-in time, they allowed me to check-in early and provided me with detail information regarding the surrounding areas and amenities in the hotel. This hotel is spacious, has nice outdoor pool, modern fitness center and bar/restaurant.
Professional service, can't complain. Decent age of the hotel, ballroom and floor seemed moderately grand. Staff appeared courteous and polite. Lobby restrooms well kept. Only complaint was one of the smaller rooms didn't have adequate AC.
I always try to book a parking space here when I fly out of Orange County. The rates are reasonable and you can walk from the hotel to the airport if you don't time the shuttle right. This week my flight arrived late, but there was no indication what time the shuttle stops running. After sitting on a cold bench for 10 minutes I heard someone telling others who were waiting that the shuttle stops at 11. Mentioning that on the recording that plays when you call the number for a pickup would have been really helpful.