Good place. Always enjoy the atrium with the palm trees. The breakfast buffet is awesome. Room is large, updated, spacious and quiet. The indoor pool was smaller then I imagined. But it worked out with the jacuzzi.
Loved staying at this hotel! Rooms are excellent. Service very good. Breakfast buffet was excellent. Wish the business center was somewhere private instead of in the middle of the atrium lobby. Some of the guest service agents were not attentive. That's why this a four instead five star.
Nice, clean rooms. Salt water pool was nice. Breakfast was delicious, lots of food options. Their omelet station was great. Very accommodating for our entire wedding party/group.
Really enjoyed our stay!! Nice comfortable bed and very clean rooms!!! Loved the free breakfast and happy hour was a plus. Would definitely stay here again!!! Great location as well
I was hosted here recently on a trip to check out family travel in Orange County and this was such a lovely hotel. I really appreciated details like the multiple charging outlets in my room and on my bedside table. My room was clean and very comfortable and having a small fridge and microwave was handy too. I liked how convenient this location was to many of the sites I was visiting in Orange County and I can see why this is a great hotel for families.
Staff member Dorothy is extremely rude and makes it obvious that any questions you ask are unwelcome (rolls her eyes and points at signs without even looking at guest). The hotel is well taken care of but when you feel the staff is bothered by you it is hard to enjoy even the nicest hotel.
**Thank you for responding. Few reviews down a guest talks about arrogant/unfriendly woman at front desk. Not sure how out of character this behavior is after reading recent reviews. But thank you because other than the bad attitude of front desk, the hotel was nice :)
Nice hotel. Good breakfast and the snacks and drinks for happy-hour is a nice addition that makes it a good value for the price paid. Had a couple issues with the room-cleaning, but the staff took care of me when I brought it to their attention. Also, no free parking (it's $18/night).
Staff was so helpful. Explained all my benefits for staying on the premium floor. Suite was well taken care of. Room service was quick and their food was delicious. They have free drink for guest from 530pm to 7pm every night at in-house bar. The buffet was bountiful. They even post the best times to go and get breakfast in the elevators. Great touch. Bead are extremely comfortable.
The Embassy Suites was a good experience, overall. Great customer service and friendly staff. Breakfast was amazing and free selected alcohol during happy hour! Can't beat that. My family loved the stay. Most convenient things for me was the Starbucks located in the lobby and the gym was open 24-hours!
Room was clean and awesome. They offer complimentary drinks and breakfast during happy hour and morning. Customer service was perfect, too.
Last year this hotel was awful with the remodel and everything was a mess. Now it is done. It looks great and the restaurant is great as well. There's a few flaws here and there but that's normal. The breakfast is awesome. The manager special is fantastic. Will be a permanent hotel while on business here for John Wayne airport.
Great hotel with great staff. Room is a great size, very nice, very clean. Bar/Food in hotel is very good. Location is near many restaurants and places to check out. It's almost walking distance to the airport.
Returning to Embassy Suites, we again had a very nice, spacious room suite. The breakfast was terrific, with a skillful omelet-maker.Housekeeping staff was excellent, and the room always seemed clean. There is now a Starbucks in the lobbya great convenience. The parking lot seemed to be getting some renovation and some spaces were unavailable, but the hotel has an overflow lot that can accommodate lots of cars. As with many modern hotels, the digital room thermostat seemed to not function properly. A call to the front desk and the thermostat was fixed. A frustration was that one of the three elevators seems to be out of service, creating long backups waiting for an elevator. The other elevators had the strange quirk of cancelling floor requests when too many floor buttons were pressed. Since the elevators seemed to be full, of course there would be many floor requests. Hopefully, this is an easy repair as this is a popular hotel with lots of guests.