Hilton Garden Inn Secaucus/Meadowlands
875 Route 3 East Service Road, Secaucus, NJ 07094, USAAbout
Location :
Added by Jopie, at 12 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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26 December 2017
Hotel was nicely decorated for Christmas, clean and friendly staff but the fire alarm went off during our stay and I was told we would be getting 1 night complimentary due to the early morning disturbance. They did not follow through on this at our actual check out. Was raving about the whole experience until we realized they had given us empty promises to get us to keep our 2nd night. Very poor customer service.
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22 December 2017
The hotel was clean, the staff courteous. The room heater made a noise as it shut down when it reached the desired temperature. It would wake me up at night. I complained 2x but nothing was done or if it was it didn't work.
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17 December 2017
Staff is friendly and helpful. The breakfast buffet was pretty good considering it is hotel food. I really enjoyed the french toast.
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30 November 2017
It is an efficient hotel. Stayed here 2 nights. Staff was kind and room was clean. It is located out side of the city but close to major roads. You should have a car to stay here. Parking is free. I will definitely stay again.
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22 October 2017
Myles at Front desk has the worst customer service. I booked for 2 night and he checked me out on the first night. When I get back to Hotel all my belongings, closes, laptop . and put in lost and found and I have to wait several hours to get it back. The manger offered me free breakfast which It does't compensate me at all. I travel 100 days in a year and I DON'T RECOMMEND THIS LOCATION.
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30 September 2017
It is an efficient hotel. Stayed here 2 nights. Staff was kind and room was clean. It is out side of city but close to major roads. You should have a car to stay here. Parking is free. I will definitely stay again.
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22 September 2017
Always a pleasure at this hotel! Clean, attractive rooms and pleasant staff. Have stayed multiple times, will stay again!
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17 September 2017
Very happy with our stay. Very clean. Even smelled very clean. Great value. We did misunderstand the breakfast i guess some of it was free, some was not? No signs to tell the difference. Looked like a pretty standard included breakfast to me. Nope cost $13. So, beware of that..
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01 July 2017
Location was convenient to major roadways, however, the entrance is small and located in a curve in the road and could be easily missed. The stock was extremely friendly and helpful. The room was clean and nice enough for a one night stay. With regards to Hilton Hotels, feel you can get a better value for your money at another hotel in their franchise.
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12 June 2017
Check in is fine But when arrived to the room there is a curly long hair top of the bed, called the front desk to inform and someone came and she was like arguing that she clean the room, it's just sometime there's a hair falls from her hair which her hair is not long. So while showing us that the sheets that is being changed there's another black hair under the duvet so this is not acceptable anymore which I decided to move to different room, due to the hotel being sold out with queens, they offer me instead for their suite which is fine. When we moved to suite the room looks ok, so we dropped our luggages and went out for dinner but when we came back to set up the pull out couch there is a dirty blood wash cloth or hand towel under the pull out couch due to being late and I'm already upset about the situation I did not inform the desk because I don't want to argue to that time because we are really tired for the day so we just decided not to use the pull out couch. Breakfast server is acting weird and the bowls and utensils is really dirty inform the server and she said it's the fault of the dishwasher and walked away acting fine which she dropped the bowls near my friend. The good thing is no one is being hurt but at least apologize for what happened not just act that nothing happened. At check out the front desk did not even ask how was our stay so I just inform her regarding the dirty blooded wash cloth or hand towel and she did not even apologize for that and she just gave me my receipt. Ask a directions going to Statue of Liberty but she doesn't no. Night shift is ok overall.
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03 June 2017
I generally love Hilton Garden Inn. This one is very nice and clean too. However, the location is awkward at best. The vehicle entrance is dangerous, and the layout of the parking area needs a redesign. Otherwise, I recommend for a stay.
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05 May 2017
When we got here we were greeted by a nice young woman. Into the night we found hair in the tub, and earrings under the bed. So the room wasn't cleaned too well. In the morning I hear a very faint knock and it comes house keeping when I am completely naked. He leaves he apologized and when I do need towels I ask a housekeeper who is cleaning a room for a clean towel and her response was "oh my god. No. You need to go down to the lobby" and walks away from me. What kind of customer service is this. I can tell you we will not be coming back or recommending this hotel to anyone.
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27 April 2017
Room was simple,comfy and neat. Wish there was more soundproofing but otherwise nice. Breakfast was amazing, wish I had more!
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19 March 2017
Really enjoyed staying here. It's nice and clean the people are very friendly. The made to order breakfast in the morning is awesome. Will probably stay here again next year!
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