Great hotel. Stayed here 2x with no complaints. Easy access to interstate and surrounded by walkable food and shopping. Clean and cozy.
Good, not great. Bed had a sink hole, some drawer handle repairs done poorly, but room was nice as is the hotel. Staff very friendly and attentive.
Excellent property in beautiful area of town. Very close to shopping & dining options. Quiet, classy, & friendly staff. Only thing keeping from a perfect stay was the beds. They had "adjustable" beds that you could allegedly turn a knob (hidden beneath the sheets) to adjust firmness/softness. But the turning this know literally did nothing. Beds in our room were very hard.
Room 502 (suite) was incredibly superb. If you can swing it, get it. The pool was somewhat small, but perfect for what we needed. I would not suggest bringing loud children, as the echo in the pool area is pretty loud. Be aware that they removed the hot tub due to the newish ADA laws.
Everything has been everything I have expected. Staff was nice. Breakfast was good. Room was clean. Parking was easy. Really enjoyed my stay.
Hilton Garden Inn provided high-quality rooms with very comfortable beds and a modern chic decor. I loved the refreshments available in the lobby right as you walk in. They make you feel welcomed and taken care of. It is located within walking distance of a large outdoor strip mall and supermarket. We enjoyed our stay and will book our accommodations with them the next time we stay in Louisville!
I visited this hotel for a conference at work that was being held here. The front desk staff was very friendly and kind. I was excited that I got an upgraded room which was super nice having my two kiddos and hubby with me. However the food here is not so good. Our first night we ordered pasta. It took forever which the guy working the bar said that they are cooking it fresh. Yet when they brought it out the noodles were like warm and the sauce was like it was poured straight from the fridge. I told the guy and what he did was put it in the microwave causing it to have cold and hot spots. The microwave made the food dry. Waiting 35 / 40 minutes I wouldn't have expected this. The food has continued to be borderline gross as my conference is providing food services by the hotel. The pool is nice and the rest of the hotel is pretty nice. However for the price it's not worth it to me.
Nice clean hotelfriendly staff. Better breakfast than many Hilton Garden Inns.
Our AAU girls basketball team stayed here. It was clean. Most people were nice. Mike in the kitchen you ROCK! He was always nice and courteous and always made sure we were taken care of. Breakfast was not included. I did not like that part.
Loved that we were able to get our room earlier than we should have because we arrived earlier than we expected. The staff was nice and room was clean. The only complaint is that the hot tub wasn't hot at all, maybe it wasn't working properly however it wasn't what we expected.
This HGI is well maintained, clean, has an excellent staff and is within walking distance to shopping and restaurants. The breakfast staff is attentive and the bacon was perfect. Bar area was large enough to have a good crowd hang out and enjoy a few drinks. The business center has a scanner.
Was very satisfied with the Hilton garden inn. Got fantastic rates, I stayed a total of 3 nights and had no problem. Staff very friendly and helpful. Would totally rate 4 out of 5 stars.