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Added by Jopie, at 02 May 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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24 December 2017
I stayed at this hotel after a dun day at Disney. My boyfriend put his card in online to pay for the room when we booked the hotel. When we got there the woman at the desk told me that she saw the card on the website but it was never charged so she needed the card again. My boyfriend was in the car so I just used my card to swipe. Qhen we went to then park the car we checked both of our bank accounts and we were both charged for the room. We then told the woman at the desk and she said one of the charges will fall off in a couple days. However, at Christmas time this did not work for me since I still had gifts to buy. I talked to the manager the next morning and he took my bank phone number down so he could call and have the payment dropped. Sadly, two days later nothing happened. I called the corporate office and they said it would have to go through the manager at the hotel and it was an easy fix and he should be back to me within two days of my call. I have yet to hear from them after two days and the charge is still there. The only reason I gave it two stars is because the room was clean and nice. Since the money did not go back into my account I have been unable to finish my Christmas shopping. Incredibly unfortunate.
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21 November 2017
Courteous, professional staff. Clean rooms with VERY comfortable beds. Shower curtains were pink Not my favorite getaway decor. Great hotel location. I would stay again!
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21 November 2017
We are reward members so we know what to expect. We were quite surprised by the housekeeping staff repeated questions about our departure. Basically, they wanted to know what time we were checking out. It was rude, inconsiderate and uninviting. Prior to that, we kept having issues with our door keys getting deactivated..back and forth to the front desk, constant apologies but no offer of anything Did I mention I am a rewards member.. Nonetheless, the room was decent, no frills, relatively clean and comfortable.. I forgot to add that we had to make a special request to have the sheets changed because of the smell.. Still no offer of anything for our inconvenience.. Let me mention again that I am a honors member.. I know.. It means nothing.
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29 October 2017
Very disappointed. I am a gold member and stay at Hilton garden inn all the time. This is the worst. No bottled water at check in wall paper in bathroom has brown stains on it body lotion bottle was empty breakfast was not that good. I stay at this brand because of the French toast. It was hard and not made properly and seemed like they tried to cover it up with a half bottle of cinnamon. I love cinnamon but not a half bottle on 2 pieces of bread
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23 October 2017
Our stay was great! Staff was friendly, room was beautiful and clean. The pool was very nice. I feel like the breakfast should be complimentary instead of $10.95 per person but it was very delicious also.
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08 October 2017
On October 7, 2017, I stayed in the Hilton Garden Inn Lake Buena Vista @11400 Marbella Palm Court. When I checked in my room 309, I noticed there were no towels none on the rack. I called the front desk to ask for 3 towels of each. As my wife took a shower she had to wait an extra 20min for someone to bring up the towels that should of been in my room when I checked in originally! Very Disappointing! I called the front desk to have the Manager contact me and guess what? No one called out of courtesy. We were trying to get ready to head towards a Convention at the Hyatt. Long story short when we arrived back to the hotel, I saw a young lady at the front desk named Katrina. My wife explained to Katrina what took place in our room and the poor service, she gave us a free complimentary for breakfast for my Husband and I. Shout out to KATRINA!!! For understanding and taking the time to listen to our experience. She is all about CUSTOMER ECCENTRICITY and that you can not learn! Katrina was born with that! Thank you Katrina for making our stay the next day memorable! Another thing the smoke detector in our room is right outside the bathroom door. The bathroom does not have a vent, which means if you take a shower other than cold water, once you open the bathroom door the DAM smoke detector goes OFF! VERY ANNOYING! The placement of the smoke detector in the room should have been designed better. You cant take a HOT shower with out the detector going OFF!!! CRAZY!!!
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05 October 2017
Very attentative staff and beautiful rooms. Although they were late with our check in time they were quick to resolve the issue and provide us with a very comfortable stay. Would return!
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28 August 2017
Hotel check in/out was a breeze and the staff was very friendly. The room was very comfortable. Great location. Short drive to a ton of food and attractions. Will definitely be staying again!!
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13 August 2017
Nice location. Had problems at check in with my room being smoked in the night before. Even number room face Disney fireworks sort of. My room had been switched to odd. Mgr recovered nicely. Switching me to same room on 5th floor. Also gave a bottle of wine for the hassle. This earned some points with my wife. Highly recommend this hotel for staff and location. Very close to downtown Disney and restaurants.
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23 May 2017
I'm a Hilton Honors Gold member. My properties of choice are Hilton Garden Inns. This stay was not at all up to the standard I am used to. The breakfast was mediocre at best. The front desk agents on two shifts both appeared disinterested in providing customer service. Also, I have stayed in 20+ different HGI's and this is the first property EVER to place a hold on my card for incidentals. As if that wasn't enough, they placed the $50 hold on my card TWICE, for one overnight stay. To be fair, the General Manager did help me with a mixup in my reservation dates which is the only reason I'm giving them three stars. Otherwise, one star service at best.
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21 May 2017
Overall it's​ not a bad place. About two miles to Disney Springs and about five to the Magic Kingdom. But where it loses stars are from the outdated tv which lack HDMI and the bed is too firm and the pillows (two per side) are extremely thin.
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11 May 2017
Great service, friendly and helpful staff. I also tried their breakfast, tasty and affordable. Overall I had a pleasant experience.
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10 May 2017
This was a good hotel stay for a business convention in the area. Quality, well maintained rooms. Good facility overall. Staff were very helpful and congenial. The bed was a bit firm for my needs and freeway access isn't very convenient from this location. But overall high value for the rates. I would stay here again.
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09 May 2017
The resort is very nice. The room is a little worn out but I can tell that is no fault of the hotel and probably some bad previous guests. Overall the resort is awesome. Great location and I will be back.
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