Beautiful hotel! GM is very friendly and passionate about his hotel
My wife and I have a first anniversary today and we originally checked into the Sheraton across the highway and was beyond disappointed! We canceled our reservation and went to the Hilton last moment and was greeted by Tamera, we explained our situation and she worked hard to make sure we got taken care of! Tamera teamed up with Jamie and found us a Suite for my wife and I! Couldn’t be more blessed, now our anniversary wasn’t a disaster Tamera and Jamie made our anniversary 10x better. Thank you so much!!!
Absolutely beautiful hotel and customer service went above and beyond for us! It's my husband and I's first wedding anniversary and we checked into an other hotel and it was absolutely horrible. We canceled and drove around and found the Hilton and explained what happened and they not only gave us a room, but upgraded us to a suit. Thank y'all so much for making our first anniversary special.
Our organization recently hosted a meeting for our outside customers at the Hilton Dallas/Park Cities. I have quite a bit of experience in event planning and working with offsite locations; and I couldn’t be more pleased with the service and attention that I received from all members at the Hilton Dallas/Park Cities. Their service soared high above other venues!
I highly recommend using the Hilton Dallas/Park Cities for your next event.
Had a group of people stay here for a weekend. The room was what you'd expect from a Hilton; clean and comfortable. Location left something to be desired but it's mostly a non-issue because of the ease of access to main roadways (i.e. North Tollway and Northwest Highway) that can easily take you to places like North Park Mall or Uptown. On the whole, service was good; a situation arose that should have been handled better by the staff but it was remedied the next morning. The hotel itself seems to be popular with University Park/Highland Park locals and was very quiet during our stay. Overall, the Hilton Dallas/Park Cities is a good hotel that is well appointed and comfortable.
My stay was so so, I likely won't be back. Rooms had a wet carpet smell, similar to mold. When I asked to move to another room the woman at the front desk was very accommodating and moved me right away. The second room had a little bit of the moldy smell as well but it was tolerable. The smells seeks to be coming from the air vents. The front desk was pleasant but didn't go over and beyond for much of anything. Location wise it's convenient for walking to and fro in downtown Dallas. I was honestly expecting more from the Hilton.
The hotel was fine -- clean, comfortable and quiet -- though the room temperature was set at a chilly 66. I recommend you avoid the restaurant. I've eaten breakfast at several Hiltons. The menus are all the same, but the food preparation and service here -- at least for breakfast -- is substandard.
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This is the nicest, quietest hotel I've stayed at in a long time. It was sold out, and I rarely ever saw or heard anyone else. The rooms are beautiful and exactly as pictured on their website. The hotel grounds are gorgeous with lakes, ducks, trails, and flowers. I also felt very safe there; when I arrived late one evening, a security guard watched as I made my way into the hotel. I wish I could have stayed longer and enjoyed the spa, fitness center, whirlpool, and pool. The halls even smell amazing! I'd stay there again in a heartbeat!
This is the nicest, quietest hotel I've stayed at in a long time. It was sold out, and I rarely ever saw or heard anyone else. The rooms are beautiful and exactly as pictured on their website. The hotel grounds are gorgeous with lakes, ducks, trails, and flowers. I also felt very safe there; when I arrived late one evening, a security guard watched as I made my way into the hotel. I wish I could have stayed longer and enjoyed the spa, fitness center, whirlpool, and pool. The halls even smell amazing! I'd stay there again in a heartbeat!
We just love this hotel and especially all of the staff!!! Everyone was so friendly and helpful!!! The location is great and the hotel is beautiful! We loved all the shuttle drivers and doormen. Scott and Jarrod were so friendly and helpful at the concierge desk and Amanda at the front desk was too! Thank you all so much and we hope to be back soon!!
This hotel is gorgeous. Right now it is under some constructions but not that it affects your stay. The rooms are bright and comfortable. The staff is wonderful and quite helpful. I would absolutely stay here again.