We travel through Knoxville once or twice a year. We always stay at this hotel. It is the only hotel we have found that keeps their pool warm! The kids love swimming in it.
Very friendly staff. Easy check in and check out. Good variety of breakfast. Hot items changed daily which my fiance and I liked. Bed was mostly comfortable but the pillows were WAY too soft. Needed 3 folded over in half just to make through the night.
Hotel was great. Overall, Nice rooms.
one glitchfront desk staff had to come in my room (at 6 in the morning) to "loosen" the shower/tub faucet so it could be used. Said it had been tightened closed to "keep it from leaking".
Random front desk dude in your room at 6 in the morning so you can shower.
nothing weird or uncomfortable about that, right?
Very comfortable beds and nice room. Found it hard to get the room warm since you can't select air or heat. If it thought it should cool down it had air kick on and made the room to cold. The tap water is very chorine tasting so take advantage of the free bottled water in the lobby. The cold breakfast items I had were good and the relaxation area was comfortable in the lobby. Friendly staff
Very nice hotel, I enjoyed my impromptu stay. The staff was ever so nice and friendly. It was game weekend and they threw a tailgate party out front with grilled hot dogs and such.
This Hampton Inn is awesome.. Room is spacious.. David is such a fantastic greeter.. very professional and friendly.. Excellent free breakfast.. Such a great team of employees.. Love the free snacks and coffee.. This place is over the top.. Can't wait for my next Hampton stay.. It will definitely be at this Hampton.. Keep up the good work.. 😉
Very nice hotel; the bed was comfortable and the room was well appointed. The staff was especially helpful and attentive. The front desk clerk was cheerfully went out of her way for us, and Michael, the breakfast host, went above and beyond to make breakfast a pleasant experience. Fresh waffles (with peanut butter) along with a variety of egg dishes, meats, fruit, pastries, cereals, and yogurt were more than adequate to get everyone's day started nicely.
If you are staying in Knoxville, look no further! If I could give it 6 stars, I would. The customer service is outstanding. The staff really do care about making your stay pleasurable. The rooms are comfortable and spacious. This was the first time I actually enjoyed the breakfast selection at a hotel. The selection was delicious! For the price, you will not find anything better. They have won my business now and in the future.
Our stays at Hampton are usually exceptional. We weren't disappointed, but a few things were not up to the usual standard this weekend.
First and foremost, we were greeted with excellent customer service. If anything, they were understaffed for the holiday weekend.
None the less, the service representative was able to place a crib we requested in the room immediately after we checked in.
Our room was clean, if not dated, the king bed was not as comfortable as we were accustomed to, seemingly from use. The pillows too, were flat and not as firm as we normally get.
Complimentary breakfast! Our favorite part of the Hampton Experience. Well, it's been better. Again, the holiday weekend brought a lot of people and with that, the selection was not as bountiful. The floors of the buffet area were also very sticky to walk on. However, the staff was attentive and willing to help and even throw our paper plates away for us. Coffee was hot.
All in all, decent stay with nitpicking aside.
My husband's job has a yearly mine rescue competition and this was the hotel we stayed at. Room was nice with crisp clean sheets and we had a pull out for our sons use. Staff was excellent and very friendly. They had a great breakfast with lots of choices. Loved the pool also. I highly recommend this place for any overnight visits.
We would give the hotel 5 stars had the night shift employee actually been good. We arrived late and had reservations for a 2 queen room. My three children and I went to our room to find we were in a 1 queen room. My husband went to the front desk where the employee said we were reserved for a king. My husband showed him our reservation confirmation for 2 queens. Employee offered a king with a pull out but no apologies. Breakfast was fine. Hotel was clean. Morning desk employee was pleasant.