Booked a suite for 3 people, but the room had only bedsheets, comforters, and pillow for 2. Called room service at 10p for the missing items. They returned the call saying the laundry room is inaccessible due to which they can't get us the bedsheets.
However, their early check-in is good. Our official check-in time was 3p, but they allowed us to get the room at 9am itself.
This hotel is like a 55 year old woman who has been partying hard since 16 but still has a nice body..but her face hasn't aged well. Can't get the wifi to work easily. Probably should have stayed at the other holiday inn down the street next to the Hilton.
Reasonable cost. Near the airport if you are traveling early and don't want to miss your flight. Breakfast is not included. Got the proximity to the airport, it is extremely quite inside. The decor is very dated and in need of a reno but it's not the Waldorf!
Not a bad place to stay. Have no complaints. The rooms have enough space and the amenities are vast. Staff are helpful and will answer any questions you might have.
Nice hotel with the outdoor pool. Located very close to the airport, but it was quiet, we didn't hear any airplane noise. The room was clean, but not too fancy.
OUTSTANDING!!!! Very nice, clean, warm, comfy, exceptionally convenient, 30 seconds from Airport. Indoor whirlpool was very relaxing, Denny's and Subway are directly outside. No elevator--but so what? The stairs are short. Terrific quiet rooms, excellent service! Looking forward to returning!
We stayed July 29th in a handicap accessible room. Only one of us got a shower! The tub wouldn't drain. Maintenance did their best,but they couldn't unclog the tub. Thank you Abram! Meanwhile, I have to go to the front desk in my pajamas! This is where I met Michael the MOD! Useless! He offered no remedy to the problem. Housekeeping should have notified maintenance after the last guest. If you scrub the tub you might want to make sure it drains.
I ended up driving to my mothers house to shower. I missed meeting up with friends because of the delay.
We checked out and went to the Quality down the street. Low and behold the plumbing worked! The staff was very friendly and accommodating!
The front desk staff here is always great. 5/5. The room is what you would expect from a HI and I get a good nights sleep. Layout is a little confusing and there is a lack of an elevator. Also, the restaurant needs an update. Maybe less food options. Better TVs and angles. Etc. etc.
The room was clean. Staff were friendly. Rate was great! Unfortunately we had a long walk to our room, no elevator and loud people in our hallway when we were tying to sleep.
Typical hotel. Bed was soft but too springy. The sheets and pillows were great. No free breakfast.
We went to the Easter buffet. Good quality food and very attentive staff! The dessert bar was a little short on specific items but I went at the end of the day
The service was very nice and friendly. The food was delicious! I had the buffet and the lobster mac and cheese was delicious! Very clean, only complaint some of the food was not super hot and could have been served warmer or kept warmer.
Was there for only one night, booked by a tour agency. I didn't have any interactions with management but the rooms were clean and had enough space. The rooms were a long walk from reception, not a bad thing.. just something to mention.