About
Location :
Added by Jopie, at 23 September 2016
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 4:00 PM
- Sunday Closed
Gallery
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11 Reviews
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29 November 2017
This is honestly the worst Honda dealership I’ve been to in my life! I honestly don’t where to begin. I scheduled an appointment on Monday and requested the shuttle service be available at a certain to take me back to work. When I dropped my car off, I waited for almost 15 mins and the shuttle hadn’t arrived. Because of this, I was late to work. I was forced to reschedule my appointment for the following day. The next day I dropped my car off and then AGAIN had to work for the shuttle to arrived. When the shuttle finally arrived, I was dropped off at work (late). I informed them of the time I would be arriving because I had to be back at work. When I arrived, I had to wait 50 mins to get my car which preceded me to late for work a total of THREE times in less than 24 hours. When they were ringing me out the guy was trying to change the cost from what he originally told me. I honestly will not return here EVER
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12 November 2017
Great dealership. Quick on the oil change!!
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09 November 2017
Tried for days to get a price on a vehicle. Tried for 3 Days to get the salesman to call me back. When he finally got the information I needed after 5 days it was determined they didn't even have the car. Was also told the website was not accurate on what vehicles they have on site. Thanks for wasting 5 days of mine trying to get a vehicle that was harder to find and letting others get away in the meantime.
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11 September 2017
Friendly dealership. Will go out of their way to help you find the vehicle you want most.
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03 August 2017
If I could give no stars I would. We made the process extremely easy for our sales guy and this dealership.
We were in the dealership all day because they could not get there computer systems working properly. We paid cash up front for a lease. We were told we'd get our tags delivered in 3-5 days. It's been a month and we still haven't gotten them. Then the sales rep told us he would deliver them to us and never showed up or called.
I complained to the general manager Scott and he offered no apology nor a solution other than calling sales rep. It's been several hours today and neither has called!
This is the most incompetent and lack luster dealership! There loaner cars are terrible. We were given one with a sales reps clothes in it.response / report this review -
24 June 2017
Went here and received just the greatest service and hospitality along with a more than welcoming environment, car was serviced under warranty no questions asked and in a timely manner. couldn't be more overwhelmed with happiness.
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11 May 2017
charged me $3 for a small washer. wouldn't cut my key because I bought it online. service people very monotone. when i asked a question they answered me like i was dumb
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09 March 2017
Super low prices. Great Service. Family owned locally
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20 February 2017
Charlene and Stacey do a tremendous job looking out for you in the service department. A real pleasure to work with.
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31 October 2016
Had my Honda 2011 CRV serviced and had the airbag recall done. Also had a new battery installed. In all, it took only one hour. The estimate was 1 1/2 hours. Cannot complain about that. My only complaint is with the Honda company. I received a letter in early Spring telling me about the airbag recall and saying that I would be notified when the part would be available. I was never notified that the part was available. When I called Gene Stevens Honda to schedule a routine maintenance, I asked about the airbag and was told that the part was available.
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30 September 2016
Your service department is 5 star. Charlene is able to take my worries away. She is a problem solver able to dissect and suggest what the mechanics will perhaps do to find solutions. She gave me great advice and options.
Thank you Charlene.
Charlene asked the Foreman, Mike, to advise me also. I am thankful. Mike was likewise very knowledgeable and easy to talk with. I was relieved to put my Honda into their hands.
Matt is a top notch mechanic as well as a top notch person.
Carol Darbyshire
Lima, OHresponse / report this review
